Initial Business Response / [redacted] (1000, 5, 2014/02/10) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ac-heat.net We confirm our offer to install a new furnace to replace the furnace that we installedMs [redacted] may choose the brand of furnace if she does not wish to replace it with an ArmstrongWe do not believe that there have been service callsWe also note that other contractors have been servicing the equipmentWe think our offer is very fair Final Consumer Response / [redacted] (4200, 11, 2014/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) If American Weathermakers will not do what they should do for their customer they are once again proving that they are not a good company - they care only about themselves and not their customers or their reputationThe ONLY thing that will be a satisfactory resolution it to refund all charges in fullMr [redacted] stated in his response "We think the offer to replace the furnace at no charge is very fair and hope Ms [redacted] will accept the offer" He has been made aware that this is NOT satisfactory to me - Mr [redacted] is the President of the company, but it seems to me that he really does not care how his customers feel or what they wantI have never in my life dealt with any company like thisPlease advise as to how I should proceed with this issueI do thank you in advance Final Business Response / [redacted] (4000, 9, 2014/02/11) */ We think the offer to replace the furnace at no charge is very fair and hope Ms [redacted] will accept the offer
Initial Business Response / [redacted] (1000, 5, 2014/02/10) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ac-heat.net We confirm our offer to install a new furnace to replace the furnace that we installedMs [redacted] may choose the brand of furnace if she does not wish to replace it with an ArmstrongWe do not believe that there have been service callsWe also note that other contractors have been servicing the equipmentWe think our offer is very fair Final Consumer Response / [redacted] (4200, 11, 2014/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) If American Weathermakers will not do what they should do for their customer they are once again proving that they are not a good company - they care only about themselves and not their customers or their reputationThe ONLY thing that will be a satisfactory resolution it to refund all charges in fullMr [redacted] stated in his response "We think the offer to replace the furnace at no charge is very fair and hope Ms [redacted] will accept the offer" He has been made aware that this is NOT satisfactory to me - Mr [redacted] is the President of the company, but it seems to me that he really does not care how his customers feel or what they wantI have never in my life dealt with any company like thisPlease advise as to how I should proceed with this issueI do thank you in advance Final Business Response / [redacted] (4000, 9, 2014/02/11) */ We think the offer to replace the furnace at no charge is very fair and hope Ms [redacted] will accept the offer