American Wholesale Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10621508, and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have a issue with my complaint I sent in a few months backPat the guy who was giving me another box spring was emailing me every week for the first couple of weeks after this was sent to you guys, telling me he was finding out when he could get a truck to get my box springs to Warsaw or Goshen area then I would go there and pick it upI have been emailing him all the time asking when this is happening, and he wont email me back or take any of my callsI am getting to the point to go by a new one but I shouldn't have toI have the emails he sent me stillPlease help meTHANKS Thanks, [redacted] Rowe 1ST Shift Team Leader (574)808- Regards, [redacted] Rowe

We have researched this this issue and have found the following: Mr [redacted] came into our showroom and asked our salesman Ryan to purchase the “New York” footboard Chris L [redacted] is no longer an employee at American Wholesale Furniture Mr [redacted] was referred into us through a furniture dealer as we are strictly a Wholesale company and are not open to the public We do however allow our dealers to send their customers in to use our showroom Ryan in turn sold for our dealer the “New York” footboard that [redacted] requested and [redacted] picked up the footboard himselfWhen Mr [redacted] got the Footboard home and opened it he discovered that he had ordered the incorrect item He then called Ryan and figured out which footboard he really needed At that time we told Mr [redacted] that we would be happy to give him a 100% credit on the New York footboard when it is returned to us And that we could exchange it for the correct footboard at that time if he wished As stated we are a Wholesale company and as such are not able to do residential deliveries We feel that this is a very fair resolution to this issue Sincerely, Patrick M [redacted] Showroom Manager American Wholesale Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10621508, and find that this resolution would be satisfactory to me I did get the box springs months after I started the process with Pat and AWFI also have all the emails I sent to him and you can match all his dates and see I emailed him all the time with no responseThis issue is resolvedThank you Revdex.com for helping me get this matter taken care ofThanks again Regards, [redacted] Rowe

THE CUSTOMER DID PURCHASE A BEDROOM SET THAT WE LATER DISCOVERED HAD A DISCONTINUED CHESTUNFORTUNATELY WE DID NOT DISCOVER THIS UNTIL THE TIME OF DELIVERYWE DID LET THE CUSTOMER KNOW ONCE WE WERE AWARE AND ASKED IF SHE'D LIKE TO RESELECT AS THAT IS IN KEEPING WITH POLICYREFUNDS ARE NOT DONE IN STORE AND DO REQUIRE UPPER MANAGEMENT APPROVAL AND EXECUTION AND AS SUCH IT DOES TAKE SOME TIME FOR THESE TO BE ISSUED.AS IT STANDS THE CUSTOMER DID RECEIVE A REFUND IN THE AMOUNT OF $ON FEB 22,SHE WAS CALLED AND NOTIFIED BEFORE HAND TO INFORM HER IT WAS BEING PROCESSED AND AGAIN WHEN THE TRANSACTION WAS COMPLETETHIS MATTER HAS BEEN RESOLVED AND CUSTOMER WAS TAKEN CARE OF.THANK YOU,AMERICAN WHOLESALE

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10621508, and find that this resolution would be satisfactory to meI talked with Pat on 5-and asked him why he said he told me I could come get a new one, but he just couldn't send one to meBecause he never told me I could come get a new one at allPat told me he would see if they deliver to any place around my area so he could just put my box springs on that truck so I don't have to drive all the way to Indy to get a new box springs Regards, [redacted] Rowe

1. *** did not purchase this box spring from American Wholesale as we do not sell to the publicWe are a distributor and as such we buy from Manufactures and resell to furniture dealers/retailersWe cannot handle claims from consumers directly; all requests must
go through the dealer who sold the merchandise to the consumer2. American Wholesale is only equipped to make deliveries to furniture storesWe deliver to business docks on 53' semi-trailersWe cannot make residential deliveries3. We understand that the retailer where *** purchased the box spring is no longer in businessTherefore we are willing to exchange the defective pieces at our location in IndianapolisI did speak with *** and told him that we would do this, but that we could not be responsible for the transportationI have attached a copy of American Wholesale Furniture's warranty policy as wellPlease let me know if you need any additional informationSincerely, Patrick M*** American Wholesale Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10621508, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have a questionI don't understand how Pat can lie and say he has been waiting on me to email himI sent him email after email and I sent him pictures of my computer showing him I sent them to himHe is saying I never did or he didn't get themThat is all a lieAll he is doing is saying this so he don't get a bad ratingThe email he sent to you guys saying the date is all set up and everything is taken care of, he is wrong I haven't heard back from him telling me when and where this is happening, like he said he didHis company is very unprofessionalI have been trying to get this box springs for months nowMy patience is running out with PatI want to talk with his boss Thanks, *** Rowe

Attached is the original response to this claim sent on May 19, 2015. I did speak with *** Immediately following this to discuss his options*** was to get back to me and let me know how he would like to proceed to get this taken care of. Since then I never received a phone call, e-mail or any communication from him until I received this second letter from the Revdex.com today. I called *** this morning and we now have this taken care of and the exchange of the box springs is scheduledPlease let me know if you need any additional informationSincerely, Patrick m*** American Wholesale Furniture (317)357-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10621508, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have a issue with my complaint I sent in a few months back. Pat the guy who was giving me another box spring was emailing me every week for the first couple of weeks after this was sent to you guys, telling me he was finding out when he could get a truck to get my box springs to Warsaw or Goshen area then I would go there and pick it up. I have been emailing him all the time asking when this is happening, and he wont email me back or take any of my calls. I am getting to the point to go by a new one but I shouldn't have to. I have the emails he sent me still. Please help me. THANKS      Thanks,    [redacted] Rowe    1ST Shift Team Leader    (574)808-8072
Regards,
[redacted] Rowe

This matter has been resolved.  Although [redacted] did not purchase this product from American Wholesale Furniture and we do not have any responsibility for the transportation of the box springs;  we did as an act of good faith find a retailer close to his home that would be willing to facilitate the exchange.  We shipped the box springs to Goshen, Indiana and the exchange has already taken place.  I spoke to [redacted] on the phone today and he is satisfied and very thankful for us going above and beyond what his warranty covered.  I do not understand the language in [redacted]’s last complaint to the Revdex.com.  Below are e-mails that I have sent to [redacted] in the past trying to get this issue resolved. Again American Wholesale Furniture has done everything possible to resolve this issue even though the product was not purchased from us as we are not open to the public and not responsible for this.  Please let us know that this case  ID # 10621508 has been closed and considered resolved by the Revdex.com. Sincerely, Patrick M[redacted] American Wholesale Furniture (317)357-1951

THE CUSTOMER DID PURCHASE A BEDROOM SET THAT WE LATER DISCOVERED HAD A DISCONTINUED CHEST. UNFORTUNATELY WE DID NOT DISCOVER THIS UNTIL THE TIME OF DELIVERY. WE DID LET THE CUSTOMER KNOW ONCE WE WERE AWARE AND ASKED IF SHE'D LIKE TO RESELECT AS THAT IS IN KEEPING WITH POLICY. REFUNDS ARE NOT DONE IN...

STORE AND DO REQUIRE UPPER MANAGEMENT APPROVAL AND EXECUTION AND AS SUCH IT DOES TAKE SOME TIME FOR THESE TO BE ISSUED.AS IT STANDS THE CUSTOMER DID RECEIVE A REFUND IN THE AMOUNT OF $499.99 ON FEB 22,2018. SHE WAS CALLED AND NOTIFIED BEFORE HAND TO INFORM HER IT WAS BEING PROCESSED AND AGAIN WHEN THE TRANSACTION WAS COMPLETE. THIS MATTER HAS BEEN RESOLVED AND CUSTOMER WAS TAKEN CARE OF.THANK YOU,AMERICAN WHOLESALE

1.  ...

[redacted] did not purchase this box spring from American Wholesale as we do not sell to the public. We are a distributor and as such we buy from Manufactures and resell to furniture dealers/retailers. We cannot handle claims from consumers directly; all requests must go through the dealer who sold the merchandise to the consumer. 2.   American Wholesale is only equipped to make deliveries to furniture stores. We deliver to business docks on 53' semi-trailers. We cannot make residential deliveries. 3.   We understand that the retailer where [redacted] purchased the box spring is no longer in business. Therefore we are willing to exchange the defective pieces at our location in Indianapolis. I did speak with [redacted] and told him that we would do this, but that we could not be responsible for the transportation. I have attached a copy of American Wholesale Furniture's warranty policy as well. Please let me know if you need any additional information. Sincerely, Patrick M[redacted] American Wholesale Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10621508, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a question. I don't understand how Pat can lie and say he has been waiting on me to email him. I sent him email after email and I sent him pictures of my computer showing him I sent them to him. He is saying I never did or he didn't get them. That is all a lie. All he is doing is saying this so he don't get a bad rating. The email he sent to you guys saying the date is all set up and everything is taken care of, he is wrong I haven't heard back from him telling me when and where this is happening, like he said he did. His company is very unprofessional. I have been trying to get this box springs for 10 months now. My patience is running out with Pat. I want to talk with his boss.       Thanks,     [redacted] Rowe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10621508, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a issue with my complaint I sent in a few months back. Pat the guy who was giving me another box spring was emailing me every week for the first couple of weeks after this was sent to you guys, telling me he was finding out when he could get a truck to get my box springs to Warsaw or Goshen area then I would go there and pick it up. I have been emailing him all the time asking when this is happening, and he wont email me back or take any of my calls. I am getting to the point to go by a new one but I shouldn't have to. I have the emails he sent me still. Please help me. THANKS      Thanks,    [redacted] Rowe    1ST Shift Team Leader    (574)808-8072
Regards,
[redacted] Rowe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10621508, and find that this resolution would be satisfactory to me.  I did get the box springs 9 months after I started the process with Pat and AWF. I also have all the emails I sent to him and you can match all his dates and see I emailed him all the time with no response. This issue is resolved. Thank you Revdex.com for helping me get this matter taken care of. Thanks again
Regards,
[redacted] Rowe

We have researched this this issue and have found the following:  Mr. [redacted] came into our showroom and asked our salesman Ryan to purchase the “New York” footboard.  Chris L[redacted] is no longer an employee at American Wholesale Furniture.  Mr. [redacted] was referred into us through a...

furniture dealer as we are strictly a Wholesale company and are not open to the public.  We do however allow our dealers to send their customers in to use our showroom.   Ryan in turn sold for our dealer the “New York” footboard that [redacted] requested and [redacted] picked up the footboard himself. When Mr. [redacted] got the Footboard home and opened it he discovered that he had ordered the incorrect item.  He then called Ryan and figured out which footboard he really needed.  At that time we told Mr. [redacted] that we would be happy to give him a 100% credit on the New York footboard when it is returned to us.  And that we could exchange it for the correct footboard at that time if he wished.  As stated we are a Wholesale company and as such are not able to do residential deliveries.  We feel that this is a very fair resolution to this issue.   Sincerely, Patrick M[redacted] Showroom Manager American Wholesale Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10621508, and find that this resolution would be satisfactory to me. I talked with Pat on 5-20 and asked him why he said he told me I could come get a new one, but he just couldn't send one to me. Because he never told me I could come get a new one at all. Pat told me he would see if they deliver to any place around my area so he could just put my box springs on that truck so I don't have to drive all the way to Indy to get a new box springs.
Regards,
[redacted] Rowe