American Window Cleaning Reviews (1)
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American Window Cleaning Rating
Description: Window Cleaning
Address: 2118 Date St Apt 208, Honolulu, Hawaii, United States, 96826-4057
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Review: Called and was offered a quote .. I asked what type of payment they accepted .. she said all credit cards except Discover card .. advised I don't have Discover but would use either Visa or MasterCard ...
They came out and did the work and when it was time to pay I was told there is an additional charge of 6% for using credit card ...In my conversation originally I was never told up front about the charge ... If I new this up front I would never have had the work done ... I have never had to pay an additional charge for using credit cards in other work being done ... I have either been billed or use credit card ... I do not have cash or checks to use for payment ...
I called back the office and spoke to the same person advising she never told me in the conversation that they would be doing this and feel this is not right .... and all she could do was apologize but did not offer to waive the fee ...
I feel that this should not be done in charging customers the service fee for using a credit card so that the businesses don't have to pay themselves ... They should waive the fee and stop charging customers ....Desired Settlement: I would like to have the service fee adjusted or refunded back to the account