American Wireless

[redacted] , Please see below our response to complaint ID [redacted] : We have issued $refund to [redacted] 12px;"> as one time courtesy She should be receiving it back to her card she paid with within 5-business daysWe also spoke with [redacted] and sent her the refund confirmation email

Complaint: [redacted] I am rejecting this response because:I have not received an apology or any assurances that this will not happen againI have asked for this in writing, from the owner of the companyI have not heard from him or anyone elseI fear they could show up again, anytime, unannouncedNo, this has not been resolved Sincerely, [redacted]

[redacted] As you understand we are a third party bill payment processorWhen [redacted] (possibly his son) made a bill payment using our payment portal we processed the payment and added funds to his accountPer carrier terms and conditions of the service unused balance is lost when customer has a change of plan(See prior attachment) We contacted carrier on customer’s behalf hoping to satisfy his request but were told that he has to contact carrier directly(Please see prior attachment) [redacted] rejected our offer of one time courtesy refundWe hope to close this matter as answeredRegards,

Again AWI apologizes for the experience the customer had with the service ticket process It was not mentioned in the earlier response that a two month credit was issued on the 25th when the customer called in after the 2nd service call I have attached the invoice reflecting the two month credit A letter is being drafted and will be sent to the customer at the address we have on file regular mailWe hope this closes this complaint

We will be happy to provide a credit to the customer's account All they ever have to do is ASK for it.We are a small local company still in our staperiod and we work very hard to provide the best service possible to all of our customers Our company pays for all tower equipment repairs ourselves and when the weather is bad and unsafe for our climbers to be on the tower we cannot work Safety is our number one priority This outage was due to the storms and tornado that came thru the Perryville area

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: At no point is American Wireless, the company collecting my money, mentioned as an affiliate on the *** websiteThe website purposefully mimics the main website of ***Attachment_is a screenshot of ***, and attachment_is the official siteWhen navigating to *** the First page you land on is captured in the screenshotNotice how in order to view the "disclaimer" that American Wireless is a third party to *** is conveniently hidden out of frame by the web designer, but not any fields required for payment informationIn order to get to the same page to enter my payment information I must authenticate twice and navigate pages at the official payment portal at ***.This is fraudulent advertisingPurposefully hiding information from the customer through deceitful marketing so they cannot make an informed decision.Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if, as promised, I have been removed from the business's text notification list.
Regards,
*** ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***I am rejecting this response because: The last letter couldn't tell me if I had a balance or notWhich I proved with the pictureMakes no sense to change a plan that had on itFigure one plan was charge another for the other plan which I never had in yearsSo that money went in someones pocket not mine.No trouble paying my bill to *** until my son paid it on the internetYou have the pwer to change my plan then you should be able to back track the paper work to see what plan I was onAnd I don't think my son would change it.***
*** ***

[redacted] As you understand we are a third party bill payment processor. When [redacted] (possibly his son) made a bill payment using our payment portal we processed the payment and added funds to his account. Per carrier terms and conditions of the service unused balance is lost when customer has a change of plan. (See prior attachment) We contacted carrier on customer’s behalf hoping to satisfy his request but were told that he has to contact carrier directly. (Please see prior attachment). [redacted] rejected our offer of one time courtesy refund. We hope to close this matter as answered. Regards,

[redacted] We looked up contact phone number [redacted] provided by [redacted] in the complaint [redacted] and it does not belong to [redacted] Wireless. We need [redacted] to provide us with the [redacted] phone numbers that payments were made for so we can look further into it and...

resolve this issue amicably. I copied [redacted] on this email. Regards, Iana A[redacted]

Re:  Complaint ID [redacted].   Dear [redacted], Please see below our response to the Complaint ID [redacted]. Please find attached Screen-Capture-1 where customers can clearly see that [redacted] Bill Payment Portal is powered by Wireless Billing on the top left corner of the...

page. Please find attached Screen-Capture-2 where you can see “Processed by Wireless Billing” on the bottom left corner of the page and the disclosure where it clearly states that Wireless Billing LLC is in no way affiliated with Locus Telecommunications.  H2O is a registered trademark of Locus Telecommunications. In the same disclosure it says that this online portal is regulated by the Terms and Conditions of this site which can be found on the site under the Terms of Use. Customers that use our billing portal are agreeing to its Terms and Conditions.  Per our Terms and Conditions all sales are final and customer agrees to pay the fees for using our services. Please see https:/[redacted] for details. In addition to Terms and Conditions on the website, fees are clearly shown on the second payment page before you enter your credit card information. Please see attached Screen-Capture-3. Customer is also emailed copy of the receipt to the email address provided during the payment with the fees clearly stated on it. Refund for the Transaction ID [redacted] settled on 09/30/2017 is DENIED. Customers account [redacted] has been funded on the day of transaction settlement 9/30/2017. Pin added to the account is [redacted]. Carrier confirmation of the payment applied recorded: ” Your recharge has been successfully completed! Here’s your balance/expiration result. [redacted] Expiration 10/03/2017” Customer’s satisfaction is our highest priority. As a onetime courtesy we can refund $3 fee for transaction [redacted]. Per Terms and Conditions of [redacted], monthly payments are not refundable once applied, so we cannot process the full refund on behalf of carrier. Please let us know if [redacted] will be satisfied with this resolution. Regards, Iana A[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Went to get my cell phone repaired at this location and had fast service at a good price. The guys were very helpful and informed regarding the different cell phone plans as well.

[redacted],
Please see below our response to complaint  ID [redacted]:
We have issued $15 refund to [redacted]
12px;"> as one time courtesy. 
She should be receiving it back to her card she paid with within 5-10 business days.
We also spoke with [redacted] and sent her the refund confirmation email.

We just received the complaint # [redacted].  It was submitted on 9/5/2016.Our mailing address has changed and it took a long time for the mail to be forwarded to the proper address.  We are reviewing the complaint and will make sure to come to the amicable resolution with [redacted].Please...

let us know why we did not receive an electronic notification of this complaint as we did before with other ones?We would like to continue receiving the emails to [email protected] in order to have the disputes resolved in timely manner.Regards,-- Iana A[redacted]American Wireless4238 Wilson Blvd #1216      Arlington VA 22203###-###-#### work###-###-#### cell###-###-#### fax

Review: first of all I was lead to believe that they were page plus when I signed up for auto payments. then I learned that they are not. secondly they mistakenly sent me someone elses credit card info in an email with all the info I would need to use that info. third and my main complaint is I tried and tried to call the company. No one answers the phone. I was put on hold by an automated thing and sat on hold for 2 hours and 45 minutes and was never connected to anyone. this happened several times. I sent numerous emails, but they were returned. the only way to connect with anyone is on live chat. I talked with a [redacted] several weeks ago and asked that they please stop these auto payments. I insisted I did not want any more payments made. She assured me that this would be taken care of and left me holding on chat. she finally went off line after leaving me on for over an hour. I got a notification email from them and it stated that once again that had done an auto payment from my account. Once again I went through the trying to call, holding, no answer, returned emails and then on to video chat. once again I was connected with [redacted]. she stated that she would talk with someone and get back to me. she never did. after an hour waiting, I tried to get her to respond so she went off line without resoloving this problem. Because I thought this was handled the first time,the money was not in my account for this payment. It caused me to have an overdraft charge. I still cannot get the company to respond to me. I have had to go through my bank to stop any future payments coming out and this has caused me a lot of problems.Desired Settlement: I would like this money for the payment of $58 and the $25 overdraft fee refunded to me. I, also, would like for their company to correct this problem with communication and taking consumers money. they are frauding people. I think future consumers need to be made aware.. They should either change the way they do business or be forced to close

Review: I performed a Revdex.com business search and started out on the Revdex.com's American Wireless page and thought that I was filing my complaint against that company; however, once I answered a series of questions related to cellular phone service...[redacted]s ended up being the company listed. I do also hold them responsible, as they are well aware of the confusion being caused by the American Wireless "[redacted]s billpay" page (as confirmed by a [redacted]s CSR) and the FACT that American Wireless is ultimately doing business on [redacted]s's behalf! Below is the American Wireless address that was listed on the Revdex.com's website and is also listed on their website:

American Wireless [redacted] Mall

[redacted] VA [redacted]

After having a great deal of difficulty trying to "cancel" my monthly auto bill pay at [redacted] via my [redacted] (needed to update card info), I used a friend's net-book to search for "[redacted]s cellular" via [redacted]. I clicked a link at the top of the search results & that opened a page titled "[redacted]s Billpay" that had the same color scheme & basic set-up as the [redacted] website that I have used in the past. I noticed that my plan was listed "The 12" & that an option for "auto monthly bill payment" was also listed. I filled out the form info & proceeded to the next page, but the option for "auto monthly bill payment" was no longer shown. I did, however, submit my payment of $15.00 ($12.00 for service & $3.00 in fees) for 1 month of cellular service. It wasn't until I logged into my BF's pagepluscellular.com account (on my iPad) & contacted one of their customer service reps by phone that I realized that I had not made a payment to [redacted]s Cellular, but to "a dealer". I told the customer service rep that I had made the payment to a page titled "[redacted]s Billpay" that looked just like the pages that I was familiar with on their website & that it had been the result of a [redacted] search. He again informed me that I had not made a payment directly to [redacted]s Cellular. I told him that I found it very deceptive for them to be doing business in such an intentionally misleading way & he asked me if I wanted their phone number. I told him that I did & when I called that company (it turned out to be American Wireless - they have an F-rating on Revdex.com!) to explain what happened, I was told that my payment had already gone through & then the woman hung up on me! I ultimately hold [redacted]s Cellular, actually owned by Verizon, responsible for allowing a company like American Wireless to conduct business using their brand name & on their behalf. I have previously had unsavory dealings with [redacted]s Cellulars nasty customer service reps, but this situation really takes the cake!

Product_Or_Service: [redacted] /[redacted]/The 12

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like a refund of the $15.00 that I inadvertently paid to the "[redacted]s Billpay" webpage since it is NOT a webpage for pagepluscellular.com, but is intentionally set up by "American Wireless" to look like a page from the pagepluscellular.com website (even comes up as a search result for "[redacted]s cellular")! This a very misleading business practice and pagepluscellular.com should put a stop to it!

Business

Response:

[redacted],

Review: I paid the vendor for Simple Mobile on 6/6/13 and received services. Then I paid for the second month 6/29/13 and their not honoring the payment and have not reimbursement by service or funds. I have proof it was paid by my institution

07/01/2013

SIMPLE MOBILE ONLINE B ###-###-#### VA...Desired Settlement: I would like my refund. I paid another vendor for this month . I don't wish to work with them any longer

Business

Response:

From: [redacted]

Date: Fri, Jul 26, 2013 at 8:40 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

To: [email protected], [redacted] <[redacted]>

Hello [redacted],

Please see our response below to the complaint #[redacted]:

Review: I paid my phone bill online through this company three days ago. At the time of payment , they guaranteed my service would be restored within 45 mins. Less than a minute after the transaction was completed the money was taken out of my account yet here it is 3 days later and I still have no service. I've called but no one answers and then the automated machine hangs up on me. I've also emailed and no one has responded to the email nor have they called or tried to settle the situation in any way shape or form. This company is fraudulent and just taking money from people's account and not rendering services at all.Desired Settlement: This company should be shut down because obviously they're scamming people

Business

Response:

From: [redacted] <[redacted]>

Date: Mon, Dec 30, 2013 at 6:09 PM

Subject: RE: Complaint #[redacted]

To: [redacted] <[redacted]>

[redacted],

Went to get my cell phone repaired at this location and had fast service at a good price. The guys were very helpful and informed regarding the different cell phone plans as well.