American Wood Tubs

Ron is a textbook case. He promises to make a bathtub in 4-6 weeks, takes all the money up front, and then dodges your calls and emails for months. After 10 weeks Ron started telling us that he had already shipped the tub, and went so far as to send us a fraudulent tracking number. He then stopped responding to our emails, and we filed a fraud report with our credit card company.

Much like the other complaints about this business, we ordered a custom bathtub from Driftwood Tubs and Mr. Ron Leon. Our order was placed on August 6th, we were told 6-8 weeks for delivery. We have made numerous attempts to contact Mr. L about our order and he is unresponsive to both phone messages and email. We had a bathroom remodel project that was scheduled to start and has now been delayed twice due to this issue.

I would encourage all consumers to stay away from Driftwood Tubs and Mr. L. It is clear that my issue is not unique, but reflective of a pattern with this business.

Much like the other complaints about this business, we ordered a custom bathtub from Driftwood Tubs and Mr. Ron Leon. Our order was placed on August 6th, we were told 6-8 weeks for delivery. We have made numerous attempts to contact Mr. L about our order and he is unresponsive to both phone messages and email. We had a bathroom remodel project that was scheduled to start and has now been delayed twice due to this issue.

I would encourage all consumers to stay away from Driftwood Tubs and Mr. L. It is clear that my issue is not unique, but reflective of a pattern with this business.

We ordered a tub from Driftwood tubs on May 24th, 2017. The order was paid in full ( $USD 2,800) at time of order. Mr Ron L, proprietor, assured us the tub would ship in 5 weeks. We allowed 6 weeks, just because. On July 28, I sent an email asking for any type of communication, as we had not received our tub.
I was told via email that Mr. had had two employees quit, and he had gotten behind, but that the tub would ship that day (28 July).
On August 9, 2017, with no tub, we sent Mr L an email; his response was that he was vacationing with his Mother in North Carolina, and had no idea why we had not received the tub, as he had shipped it over a week prior. Asking for the tracking number produced exactly zero reply from Mr. L.
Numerous phone calls to the business phone and cell phone numbers listed went un-answered, and no voice mails were responded to.
Emails of August 11th, August 14th, went un-answered.
An email of August 15th was answered, explaining that the tub was being shipped via FedEx, and the shipping number would be provided in the evening or the next morning.
Additionally, Mr. L stated that he included a couple of pictures "after I fixed it".
After yet another email asking for the tracking number on August 16th, after COB in Ohio, I finally got the tracking number, meaning he had just shipped the tub.
The photos revealed a tub that resembled the tub we ordered, but with several obvious flaws and poor workmanship.
I assumed this was a not-yet-completed tub photo, and remained optimistic.
the tub arrived as promised by FedEx, and was inspected by my wife (the purchaser) and myself.
Very disappointing.
The tub had many flaws and in fact was built incorrectly.
Workmanship was quite poor, with unfinished fiberglass cloth visible in spots.
I emailed Mr. L that the tub was unacceptable and was to be returned, with the predictable zero response.
With no return material authorization form from Mr., we debated the actual return.
On Sept 11, we received a rather cryptic message from Driftwood Tubs informing us our order was due to be shipped.
Enquiries as to the meaning of this message went un-answered.
On Sept 28th, another email from us asking for an update as to the status of our order was responded to by "sales@driftwoodtubs", stating they hadn't received the returned tub.
On 6 October, 2017, I shipped the tub via *** Freight Lines, an expense of $ USD 453.00, with an expected delivery of 12 October.
Tracking as of 16 October indicates delivery is still pending.
A phone call on October 16th, at 12 noon, PST, (3PM local, Jamestown) to *** reveals that ODFL has attempted delivery 6 times, with no response from Mr. L.

We ordered a tub from Driftwood tubs on May 24th, 2017. The order was paid in full ( $USD 2,800) at time of order. Mr Ron L, proprietor, assured us the tub would ship in 5 weeks. We allowed 6 weeks, just because. On July 28, I sent an email asking for any type of communication, as we had not received our tub.
I was told via email that Mr. had had two employees quit, and he had gotten behind, but that the tub would ship that day (28 July).
On August 9, 2017, with no tub, we sent Mr L an email; his response was that he was vacationing with his Mother in North Carolina, and had no idea why we had not received the tub, as he had shipped it over a week prior. Asking for the tracking number produced exactly zero reply from Mr. L.
Numerous phone calls to the business phone and cell phone numbers listed went un-answered, and no voice mails were responded to.
Emails of August 11th, August 14th, went un-answered.
An email of August 15th was answered, explaining that the tub was being shipped via FedEx, and the shipping number would be provided in the evening or the next morning.
Additionally, Mr. L stated that he included a couple of pictures "after I fixed it".
After yet another email asking for the tracking number on August 16th, after COB in Ohio, I finally got the tracking number, meaning he had just shipped the tub.
The photos revealed a tub that resembled the tub we ordered, but with several obvious flaws and poor workmanship.
I assumed this was a not-yet-completed tub photo, and remained optimistic.
the tub arrived as promised by FedEx, and was inspected by my wife (the purchaser) and myself.
Very disappointing.
The tub had many flaws and in fact was built incorrectly.
Workmanship was quite poor, with unfinished fiberglass cloth visible in spots.
I emailed Mr. L that the tub was unacceptable and was to be returned, with the predictable zero response.
With no return material authorization form from Mr., we debated the actual return.
On Sept 11, we received a rather cryptic message from Driftwood Tubs informing us our order was due to be shipped.
Enquiries as to the meaning of this message went un-answered.
On Sept 28th, another email from us asking for an update as to the status of our order was responded to by "sales@driftwoodtubs", stating they hadn't received the returned tub.
On 6 October, 2017, I shipped the tub via *** Freight Lines, an expense of $ USD 453.00, with an expected delivery of 12 October.
Tracking as of 16 October indicates delivery is still pending.
A phone call on October 16th, at 12 noon, PST, (3PM local, Jamestown) to *** reveals that ODFL has attempted delivery 6 times, with no response from Mr. L.

I have ordered a bath tub from Mr. Ron L at Driftwood Tubs and received an order confirmation on April 7th, 2017. I sent a check on April 11th, 2017 to Driftwood tubs for the full amount of the bath tub and included shipping, and it was cashed on April 17th, 2017. Mr. Ron L told me that it would take 4-6 weeks for my tub, but probably closer to 4 weeks. It has been 16 1/2 weeks since my order was confirmed and I still have not received my tub yet. I have sent him numerous emails asking about the tub and have received very few replies with minimal information. I have been told by Mr. Ron L on July 15th, 2017 that the tub was getting crated up and would be shipped out on July 17th, 2017 if he could make it to the shippers before they close for the day, but definitely by July 18th, 2017, and I would receive it on July 20th, 2017, or July 21st, 2017 at the latest. I have not received my tub yet or any information regarding the shipping of my tub and it has been 2 weeks since he told me it was getting shipped. I called Mr. Ron L today to ask about the whereabouts of my tub and left a message on his voicemail asking him to contact me and to give him the courtesy of letting him know I was filing a complaint with the Revdex.com. I feel that I have been more than reasonable with above average patience in this matter.

I have ordered a bath tub from Mr. Ron L at Driftwood Tubs and received an order confirmation on April 7th, 2017. I sent a check on April 11th, 2017 to Driftwood tubs for the full amount of the bath tub and included shipping, and it was cashed on April 17th, 2017. Mr. Ron L told me that it would take 4-6 weeks for my tub, but probably closer to 4 weeks. It has been 16 1/2 weeks since my order was confirmed and I still have not received my tub yet. I have sent him numerous emails asking about the tub and have received very few replies with minimal information. I have been told by Mr. Ron L on July 15th, 2017 that the tub was getting crated up and would be shipped out on July 17th, 2017 if he could make it to the shippers before they close for the day, but definitely by July 18th, 2017, and I would receive it on July 20th, 2017, or July 21st, 2017 at the latest. I have not received my tub yet or any information regarding the shipping of my tub and it has been 2 weeks since he told me it was getting shipped. I called Mr. Ron L today to ask about the whereabouts of my tub and left a message on his voicemail asking him to contact me and to give him the courtesy of letting him know I was filing a complaint with the Revdex.com. I feel that I have been more than reasonable with above average patience in this matter.