Americana Hotel

Review: On Monday August 12th, I went to your website and e-mailed you regarding canceling my online reservation for arrival on September 22nd and leaving September 29th. As of today, I have not heard anything yet.

In trying to check back on your website, I finally was able to find a link on how to cancel an online reservation.

I do have some questions; why is it that you explain the terms of cancellation AFTER the reservation has been made? I do not think that is a good business practice. I have never heard of a hotel that has a cancelation policy such as yours. I never did get an answer to my request as to the fellow traveler needing a room with a handicap bathroom. Needless to say, she is unable to travel due to health concerns and I am possibly going to start a new job soon and I cannot take time off right after I start a new job.Desired Settlement: I want a refund to my credit card if they have charged my credit card

Consumer

Response:

September 16, 2013

CERTIFIED MAIL

re: cancellation #[redacted] (for reservation #[redacted])

On Monday August 12th, I went to your website and e-mailed you regarding canceling my online reservation for arrival on September 22nd and leaving September 29th. As of today, I have not heard anything yet.

In trying to check back on your website, I finally was able to find a link on how to cancel an online reservation.

I do have some questions; why is it that you explain the terms of cancellation AFTER the reservation has been made? I do not think that is a good business practice. I have never heard of a hotel that has a cancelation policy such as yours. I never did get an answer to my request as to the fellow traveler needing a room with a handicap bathroom. Needless to say, she is unable to travel due to health concerns and I am possibly going to start a new job soon and I cannot take time off right after I start a new job.

Enclosed is a copy of my e-mail and a copy of the cancellation.

Regretfully,

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