American's Best Value Inn Reviews (1)
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American's Best Value Inn Rating
Description: HOTELS
Address: 2393 Townsgate Rd, Ste 100, Westlake Village, California, United States, 91361
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www.americasbestvalueinn.com
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Review: When entering the hotel, I was not informed that the hotel was under construction. When I walked in the American's Best Value Inn, I told the clerk at the desk who I was to check in. Before I could pay with cash, the clerk had charged to my debit card that I used to reserve the hotel room. He told me that he would refund the money of $168.68, which I told him that would off balance my banking account. I was then charged $25 dollars three different times, which is $75 in bank fees due to him charging my debit card. Also, there was said to be continental breakfast there, but none was available. I had to go outside the hotel to get breakfast. I have not ever went to a hotel that do not listen to the customers before making action such as above and also having false advisement of what they offer at the hotel.Desired Settlement: To settle the settlement described above, I strongly believe that America's Best Value Inn should refund my $75 dollars in overdraft fees that were enforced on my account through my bank, Five-Point Bank. Just from this issue, I have had a bank accounting in the negative and also I have been left with only five dollars. Now, I had called the hotel for the refund which was given back. But the woman clerk said they could not give a refund for the bank fees. This is the hotel fault not mines.