Complaint: [redacted]
I am rejecting this response because: I do not want this dishonest company back at my house. I don't care how many people you have serviced; your technicians lied to us and did a crappy job, and we were lied to again on the phone. I don't do business with dishonest people, and that is blatantly what you are. Your customer service is horrendous and I will not tolerate anything less than a full refund because what we were promised and what we paid you to do was not delivered.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/10/20) */
We at America's best carpet and air duct cleaning take a lot of pride in our work. We talked with [redacted] right after the job.She said there was some issues with the vent covers.We offered to come back out and fix them but she immediately said she...
could do the work herself without letting us come back out and look at them.We should be given a chance to come back out and look at the job and if we did any damage we would fix it immediately, but we were never given that chance.Thank you XXXXXXXXXX call Ty if you have any additional questions. I'm going to attach the agreement so you can see the invoice
Initial Consumer Rebuttal /* (3000, 10, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I respectfully dispute the claim that the company was not given the chance to return to my home. I talked with an assistant manager after the technicians left my home and was told he would pass along the information and that all he could do was give me a great deal on upholstery cleaning. No one from the company ever contacted me, I reached out to them each time contact was made until the technician called me in place of the general manager call I was told would come. I did fix the vents myself, no one ever offered to come back and fix them. I am attaching photos of the damage.
These are images of improperly attached vents, ripped drywall, and a scratched and stripped screw on an intake vent cover that I cannot fix.
Final Business Response /* (4000, 12, 2015/10/26) */
We had the customer sign the agreement. We walked through the whole place with her there was already damage to some of her vents as you can see the vents are very old. At the end of the job the customer looked at all the work and said nothing to the technicians. Now she calls later in the day and says nothing about money back or damage just to let them know they didn't screw them in right. We have been in business for 20 years and take a lot of pride in our work if she would have told the technicians when they did final walkthrugh they wold have not left and fixed any problem. We were not allowed to go back there the next day and fix the problem?? We have decided not to give her money back and if she wants to go to court to tell a judge that story I think he will understand our side.Thank you any more questions call ** XXX-XXX-XXXX
At America's best when people call the company we give them the estimate over the phone. That is what it is an estimate.We get to the job and do a full walkthrough before we start. We walk through the whole house with the customer and agree upon a price they sign the paperwork and we get started. We are fine if the customer does not agree on the price and we shake hands and go to the next job. In this case that's exactly what happened and we are willing to come back and fix the problem. In good faith I will offer a $50 refund and that's what we're willing to do thank you very much.
Complaint: [redacted]
I am rejecting this response because: I do not want this dishonest company back at my house. I don't care how many people you have serviced; your technicians lied to us and did a crappy job, and we were lied to again on the phone. I don't do business with dishonest people, and that is blatantly what you are. Your customer service is horrendous and I will not tolerate anything less than a full refund because what we were promised and what we paid you to do was not delivered.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/10/20) */
We at America's best carpet and air duct cleaning take a lot of pride in our work. We talked with [redacted] right after the job.She said there was some issues with the vent covers.We offered to come back out and fix them but she immediately said she...
could do the work herself without letting us come back out and look at them.We should be given a chance to come back out and look at the job and if we did any damage we would fix it immediately, but we were never given that chance.Thank you XXXXXXXXXX call Ty if you have any additional questions. I'm going to attach the agreement so you can see the invoice
Initial Consumer Rebuttal /* (3000, 10, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I respectfully dispute the claim that the company was not given the chance to return to my home. I talked with an assistant manager after the technicians left my home and was told he would pass along the information and that all he could do was give me a great deal on upholstery cleaning. No one from the company ever contacted me, I reached out to them each time contact was made until the technician called me in place of the general manager call I was told would come. I did fix the vents myself, no one ever offered to come back and fix them. I am attaching photos of the damage.
These are images of improperly attached vents, ripped drywall, and a scratched and stripped screw on an intake vent cover that I cannot fix.
Final Business Response /* (4000, 12, 2015/10/26) */
We had the customer sign the agreement. We walked through the whole place with her there was already damage to some of her vents as you can see the vents are very old. At the end of the job the customer looked at all the work and said nothing to the technicians. Now she calls later in the day and says nothing about money back or damage just to let them know they didn't screw them in right. We have been in business for 20 years and take a lot of pride in our work if she would have told the technicians when they did final walkthrugh they wold have not left and fixed any problem. We were not allowed to go back there the next day and fix the problem?? We have decided not to give her money back and if she wants to go to court to tell a judge that story I think he will understand our side.Thank you any more questions call ** XXX-XXX-XXXX
At America's best when people call the company we give them the estimate over the phone. That is what it is an estimate.We get to the job and do a full walkthrough before we start. We walk through the whole house with the customer and agree upon a price they sign the paperwork and we get started. We are fine if the customer does not agree on the price and we shake hands and go to the next job. In this case that's exactly what happened and we are willing to come back and fix the problem. In good faith I will offer a $50 refund and that's what we're willing to do thank you very much.