America's Best Limousines

I am rejecting this response because:First of all, Mr. [redacted] failed to say anything about refunding our overpayments in his reply to Revdex.com.  He made no offer whatsoever.  At this time, we are insisting that he refund our overpayment to America's Best Limousine in the amount of $2,451.20.  Please see attached copy of spreadsheet where highlighted items are the duplicate billings.  Also, please see the letter Mr. [redacted] sent us on May 28, 2015, acknowledging his awareness of our overpayment to America's Best Limousine.  Hopefully, he is not thinking that we are just going to walk away from this money.

Tell us why here...We had tried to resolve the said billing errors multiple times when we were approached with the problem. We were unaware of the situation of duplicate payments, due to their inability to pay their bills on time, they had overlapped their bills and the billing errors...

were not picked up. They had approached us with 7 years of  payments which they showed us their accounting, and we only have 5 years that we have to go back and keep records. We had agreed on the balance that we had not had records for, to be given as rides to work of the balance. At the time we agreed to this, Ms. [redacted]s, started in with demands to go along with the agreement about the service. At that time, we said no to the agreement. We take pride in our service, our people who work for us, and the commitment we have to make sure every job is done to its fullest.

Tell us why here...In our correspondence prior to the last phone call with Ms. [redacted], we had agreed on the duplicate payments of $1122.70 and the payments that we could not verify in the amount of $796.00, we would work off in rides. However, the amount of $2451.20 that Ms. [redacted] is demanding now in payment, does not include $532.50, which are open invoices that are unpaid from the previous year. Once again, everything was going fine on the phone with the agreement of $1122.70 to reimburse them the duplicate payments which we could verify, and $796.00 to be worked off in rides, and the balance of $532.50 would be for the outstanding bill they have open since last year, totals $2451.20, until Ms. [redacted] put conditions on the upcoming rides we would be doing. At that time, we felt she was being unreasonable and we then said no to the proposal. One more note, the proposal of $1122.70 and the balance of $796.00 in rides, was the original offer we had made, and again, Ms. [redacted] refused it immediately. So we have been cooperative right from the beginning.

Review: Upon an audit[redacted] discovered that America's Best invoiced us multiple times in different months for the same service, on the same day. Mr. Louis [redacted] was contacted regarding the duplicate billing (of which the double billings were paid) and provided with a spreadsheet showing the duplications.

On May 28, 2015, Mr. [redacted] responded in writing acknowledging the duplicate invoicing and payments received in the amount of $1,655.20 for a portion of the duplicate invoices, after he had his accountant review those invoice. He stated he was unsure of the additional $796.00, even though copies of his invoices were supplied to him.

In his letter of May 28th, he agreed to an outright reimbursement of $1,122.70, which included a deduction of $532.50, which included one invoice from September 18, 2014 for Jason [redacted] in the amount of $102.50 (which we'll agree to) and the additional deduction of $430.00, is unfounded since he has not provided any back up. For the invoices he's saying cannot be verified (even though copies were provided for him) total $796.00, he wants us to use in services rather than refund the money. Since the person who primarily used this service no longer resides in New Jersey, we at first said no because it would take years to use up the credit. After a few additional calls, emails and letters, Mr. [redacted] was finally contacted with our decision to use the credit even though it would take roughly two years to use. I spoke with Karen the Office Manager to tell her this decision and that we were disappointed since months later we still had not received the payment of $1,122.70 Mr. [redacted] clearly offered on May 28th. I was told by Karen at that time, that it would ONLY be paid if we agreed to his deductions and to take the balance in credit. We finally agreed only because it looked to be the only way to resolve this she then immediately told me he was retracting the offer & he didn't care what we did, no refund or credit!Desired Settlement: We clearly have proof that he doubled billed us and was paid twice for several invoices that he billed in different months. We want a refund for the full amount we feel he owes, which is $2,451.20. Since Mr. [redacted] reneged on his offer to provide partial cash & credit to us for the double billing, we now want the full amount of our overpayment refunded to us. We feel that the offer, although in writing, was not sincere. Nowhere in his letter does he state that the payment and the credit are locked together and/or that there is a time stipulation on our acceptance. He has been a difficult person to deal with, screaming on the phone and being totally unreasonable.

Business

Response:

Tell us why here...We had tried to resolve the said billing errors multiple times when we were approached with the problem. We were unaware of the situation of duplicate payments, due to their inability to pay their bills on time, they had overlapped their bills and the billing errors were not picked up. They had approached us with 7 years of payments which they showed us their accounting, and we only have 5 years that we have to go back and keep records. We had agreed on the balance that we had not had records for, to be given as rides to work of the balance. At the time we agreed to this, Ms. [redacted]s, started in with demands to go along with the agreement about the service. At that time, we said no to the agreement. We take pride in our service, our people who work for us, and the commitment we have to make sure every job is done to its fullest.

Consumer

Response:

I am rejecting this response because:First of all, Mr. [redacted] failed to say anything about refunding our overpayments in his reply to Revdex.com. He made no offer whatsoever. At this time, we are insisting that he refund our overpayment to America's Best Limousine in the amount of $2,451.20. Please see attached copy of spreadsheet where highlighted items are the duplicate billings. Also, please see the letter Mr. [redacted] sent us on May 28, 2015, acknowledging his awareness of our overpayment to America's Best Limousine. Hopefully, he is not thinking that we are just going to walk away from this money.

Business

Response:

Tell us why here...In our correspondence prior to the last phone call with Ms. [redacted], we had agreed on the duplicate payments of $1122.70 and the payments that we could not verify in the amount of $796.00, we would work off in rides. However, the amount of $2451.20 that Ms. [redacted] is demanding now in payment, does not include $532.50, which are open invoices that are unpaid from the previous year. Once again, everything was going fine on the phone with the agreement of $1122.70 to reimburse them the duplicate payments which we could verify, and $796.00 to be worked off in rides, and the balance of $532.50 would be for the outstanding bill they have open since last year, totals $2451.20, until Ms. [redacted] put conditions on the upcoming rides we would be doing. At that time, we felt she was being unreasonable and we then said no to the proposal. One more note, the proposal of $1122.70 and the balance of $796.00 in rides, was the original offer we had made, and again, Ms. [redacted] refused it immediately. So we have been cooperative right from the beginning.