America's Best Value Inn & Suites

Initial Business Response /* (1000, 10, 2015/10/15) */
Thank you for notifying us of the challenges you encountered during your stay and we regret any inconvenience or frustration that your experience has caused you. We strive to provide you with the best possible service, and when you feel that...

it fails to meet your expectations, it's important for us to know.

To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper departments of your complaint.
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There response did not resolve anything. I want to know what they are going to do for me? I am asking for a full refund of my money. There place of business did not handle any of theI issues that we hahawing the room such as no plug for tub, toilet leaking all over and the room not having air conditioning that worked. The room stunk so bad we had to have the window open. Also there was illegal activity going on across the hall. We want our money refunded. There ad and pictures on line showed an entire different facility than what they stuck us in. There response does not address anything. No one working there responded to any of the requests regarding the problems we had called the front desk about.
Final Business Response /* (4000, 14, 2015/10/20) */
We previously addressed the issues reported and offered a discount off a future stay. We are not going to refund the stay. Following is our response to the complaint in August:
Thank you for notifying us of the challenges you encountered during your stay. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.
We're sorry that you received service that prompted you to contact us, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper departments of your complaint.
We would like to offer you a gift certificate for 25% off a future stay with us. It is important we show you the improvements being made, and earn back your business.
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.