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Mr*** hired H2Oasis Pools, LLC to troubleshoot his *** ***.? It was determined its main control board needed to be replaced which we replaced and reprogrammed.? The replacement and reprogramming were done on April 13, 2017.? Mr*** called two weeks later on April
27,, and requested troubleshooting because he said his pool was starting in spillover mode.? No indication was made over the phone that Mr*** believed that we made a mistake when reprogramming was done on April 13th ??" if our Technician has reprogrammed incorrectly we doubt it would have taken Mr*** weeks to contact us about the issue.? We scheduled an appointment for that day and the same Technician went there to troubleshoot.? The notes from our invoice to Mr*** are included below: Customer called and requested troubleshooting after changing programming on *** and not being able to set functions correctly.? Technician reported that programming was changed to Pool Spa Dual instead of Pool Spa Standard.? Technician corrected settings.? Equipment is up and running DD Our Technician found that the settings had been altered from the original reprogrammed settings of Pool Spa Standard to Pool Spa Dual which was causing the start up in spillover mode.? He then reset the settings back to Pool Spa Standard, exactly the way he originally reprogrammed on April 13th, which corrected the mistake Mr*** made when he changed the programming.? Mr*** was invoiced for the troubleshooting:? He had an issue, we sent a Technician to troubleshoot, the issue was found and the problem corrected ??" and now Mr*** is disputing the invoice.? We have spoken to Mr*** numerous times regarding this matter.? He spoke to the Technician who helped him, spoke to our Billing Department, and then asked to speak to a Manager.? When our Field Manager called him there was no answer so our Field Manager left a voice message letting Mr*** know that we were available to speak to him but he did not call our Field Manager back? This all took place on April 27th.? On May 2, 2017, an invoice was sent to Mr*** for the troubleshooting and he called our office and asked that we have the Owner of our company call him.? Our Owner, MrHoward, called him and there was no answer.? Mr*** called again later and again asked for the Owner.? He was given the Owner’s direct contact number and our Owner spoke to him about this issue.? We will not cancel the invoice and, as it stands, Mr*** owes H2Oasis Pools, LLC, $for troubleshooting completed on April 27, 2017.? Should Mr***’s invoice remain unpaid for 60+ days, the account will be sent to collections