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March 21,2018RE: Response to Complaint # [redacted]In August 20L7 one of the owners was in from out of town and wanted to see theproperty at [redacted]. I spoke to the tenant and arranged a day and a timeto inspect the property since the locks had been changed to a combination lock....

Duringthe inspection, damages far beyond normal wear and tear were observed by the familymember and my self. Cigarette burns were throughout the living room, all threebedroom's hardwood floors plus kitchen and bath floors. The house was filthy, windowswere broken and multiple blinds were broken or missing altogether. There were fivelarge dogs in the house at the time of the inspection. There was additional damage to theyard from the dogs. The garage was piled to the rafters with furniture etc.I called the main tenant on the lease, confronted hirn about the extensive damageto the house and advised him he had broken the lease by allowing smokers to do so muchdamage to the floors and allowing multiple dogs to reside in the property.Every month thereafter, I asked him to vacate the property, but he insisted on anEarly Termination Agreement that would guarantee his firll $3000 deposit return. He didcontinue to pay rent but no notice written or verbal on when he would vacate. He didhave the house cleaned and replaced multiple windows and also a broken shower door.On January 3'd, 2018, the rent was paid and the tenant said he was trying to vacatethe property and also remove the "wave spa" on the back patio. The next time I heardfrom the tenant was at 4:30 PM on February 1st 2018, when I received a call from himthat his tenants had vacated on January 31tt, 2018 and he wanted me to meet him at theproperty right then to do a walkthrough. I did meet him at the properfy. He asked what Iwanted done. I told him to sand and refinish the hardwood floors, replace kitchen vinyl.Take the combination locks offboth outside doors and put original door hardware on allthe interior and outside doors. Paint living room & two of the three bedrooms. Replacethe broken and missing blinds. Remove the spa. He said his handyman could do that andhe had someone to purchase the spa and move it.I was contacted again by the tenant about a week later. He said everything wasdone and would I meet him again. There was still damage including the hardwood floorsthat were not sanded properly and there was a coat of poly.urethane that didn't cover theburn marks. The kitchen floor was replaced but I never received a [redacted] after severalrequests. Blinds were replaced. The painting was not completed, the spa had not beenremoved and the garage was finally unlocked where there was an old couch being stored.Then he gave me one remote and a garage door key. I wamed him the family wanted tocharge him storage for the spa. Interior door hardware has not been returned as of thistime. He changed the locks and gave me a key to outside doors. The spa was finallyremoved on Thursday. February 15m.Another family member came to inspect the property with me after the work wassupposed to be completed. The floors had not been finished properly, the spa was stillthere, and there were still holes in the backyard &om the dogs digging, and the paintinghad not been completed. She said the family wanted to charge storage for the spa.All rent checks were made out to the Trust and deposited into the owners accountmonthly. I recall nothing about a "stop payment" on a rent check.A completed form on the disposition of the $3000 deposit return was e-mailed and alsosent through US mail. He sent an e-mail after he received the explanation and threatenedme with a complaint to the Revdex.com!