America's Choice

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belo
The Revdex.com response seems to imply that this problem was simply a delay in receiving a part.  This is absolutely not true.  The vendor, and the principal technician, was non-compliant and unprofessional in the total lack of response as promised.  Each promise to take action was met with a total lack of response by the vendor, resulting in a six week dead period, until the problem was fixed by another vendor in a total of 3 business days from first visit to successful resolution.  The original vendor, America's Choice, should not be paid for a diagnostic visit, when they completely failed on every level to provide any follow-up of any kind.   The warranty company informed me it was my responsibility to contact America's Choice to ask for a refund, and America's Choice phone numbers were not in service, and the technician's cell phone's voicemail was full, as it had been for weeks.  We had to pay a considerable amount of money and aggravation to purchase bagged ice for weeks.
America's Choice should not get a "pass" on this one.  The Revdex.com's rating and records should indicate the company's total failure to act, except in cashing my check the day immediately after their initial service call (one day).
On the advice and direction of the warranty company, we sought a refund of $75 from the negligent and non-compliant party, America's Choice.  We still are seeking that resolution, and deny America's Choice's claim that the only issue here was "a delay in receiving a part".
Regards,
[redacted]

America's Choice was the service provider selected by our Home Warranty (2-10 Warranty Co.) to install a replacement dishwasher. They failed to respond to the work order for over three weeks. I left voicemails and never got a call back. Finally, the 2-10 Warranty Company prompted them with a new work order. They showed up hours late to install the dishwasher. My wife called me at work to say they had only hooked up the electrical part, but weren't sure how to hook up the water. They basically described the part to my wife, told her to drill a hole in the cabinet, and finish the installation herself.
I am sure these guys are cheap, since the warranty is using them. But the service was frustrating and unreliable. Once they actually showed up, they only did half the job.

Review: Came to repair refrigerator paid for service. Repairman order a part did not return as he said. Tried to call him not a working telephone number have not heard from himDesired Settlement: Repair my refrigerator

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by America's Choice regarding complaint ID[redacted].

Regards,

America's Choice was the service provider selected by our Home Warranty (2-10 Warranty Co.) to install a replacement dishwasher. They failed to respond to the work order for over three weeks. I left voicemails and never got a call back. Finally, the 2-10 Warranty Company prompted them with a new work order. They showed up hours late to install the dishwasher. My wife called me at work to say they had only hooked up the electrical part, but weren't sure how to hook up the water. They basically described the part to my wife, told her to drill a hole in the cabinet, and finish the installation herself.
I am sure these guys are cheap, since the warranty is using them. But the service was frustrating and unreliable. Once they actually showed up, they only did half the job.