America's Florist

Review: The flowers I received on September [redacted] 2013 were beautiful and according to the website are guaranteed fresh for 7 days, on the third day, the flowers were beyond wilted. Contacted FTD through the website and filled out their form, a confirmation of receipt email was recevied, but I never heard back. Emailed customer service directly and again recieved a confirmation email and again no response. Sent a follow up email and again recieved a confirmation but again no response.Desired Settlement: Just looking for them to honor their quality guarantee as stated on the website. Included pictures of the flowers recevied and the wilted flowers as well in the second email sent. Think it is ridiculous that I was ignored three times....

Business

Response:

At Americas Florist NYC, we strive to maintain a 100% customer satisfaction since 1990 with all our products. We have just received this complaint via mail. We assure you that this was the first of communications to arrive to our shop in reference to the particular complaint and we have contacted the Customer initiated this issue and inquired about what makes her 100% satisfied. She accepted a full replacement of the flowers which we have just delivered to her office. Furthermore, we have also called her in person to confirm that this issue is cleared and left her a voice mail to please contact us ASAP if there is any other issues open with the flowers...

please contact us furthermore if need arise in the above referenced issue.

Best Regards,

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