America's Home Place

To Whom it May Concern, 
Attached you will find the Final Settlement Statement and the Customer Orientation Form from 10/24/12.  On that day Mrs. [redacted] took possession of her home.  Per our contract with Mrs. [redacted] on that day the One Year Warranty began on her home....

 As you can see her current complaint is well past the end of her warranty one year warranty period.
Please note that in an effort to satisfy Mrs. [redacted] that America's Home Place on three different occasions has continued to perform warranty on her home.  Also, we will send a representative to her home on Monday morning to observe her current problem.  
I propose that once we diagnose the issue that if Mrs. [redacted] desires that America's Home Place pay the cost of the plumbing repair in return we will need her to  sign a compromise and release that will release America's Home Place from all future issues (even though we have no current liability on her home).  
If I can be of further assistance please let me know.  
Thank you, 
[redacted]

AHP has a representative at the house today (Aug. 17, 2016) working on the items requested. All warranty items should be completed by Friday (Aug, 19, 2016).

AHP representative has met with the customer to explained all the site improvement allowance items. AHP is waiting to hear back from the customer. AHP is ready to proceed with the contract, if the customer's desires AHP to build a house on this property.

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My name is [redacted].  I am a Division President for America’s Home Place over South Ga and North Florida.  I have been heavily involved in the selling and the building of the [redacted] Home and am knowledgeable of the job and the customer concerns.  
 
To keep this simple I will simply respond to Mrs. [redacted]’s concerns outlined in her complaint to you. 
Before I do please note that America’s Home Place received a Certificate of Occupancy from Schley County on 9/30/14, and that we have passed all inspections.  I have attached a copy of the Certificate of Occupancy for your review.  Also, attached are daily logs that we keep on every job in my division.  In those logs we detail the daily activity on the job.  Also I am attaching an string of emails between Mrs. [redacted] and myself that starts on 9/26/14.  As you can see we just got the requested final completion list on 10/14/14.   
 
Here are the issues that Mrs. [redacted] has with her home according to the letter and my response to those items:
 
1.       Building Timeline-Mrs. [redacted] states that nothing happened for two weeks after her initial superintendent was let go.  On March 3rd her initial superintendent was let go.  As you can see [redacted] who is our production manager began running the job himself.  In the attached board update during the two weeks after between 3/4/14 and 3/17/14 the house had backfill on the slab completed, slab plumbing completed, slab prepping done, inspection passed, and framing began.  During that time there were several visits to the job.    
2.       Misplaced Water Lines-These items were corrected to code.  See the Certificate of Occupancy. 
3.       Deck-This is currently done to code per the Schley County Building Department.  I will be the first to admit that initially it was not done correctly but now it is.  We have even done additional work to ensure that she is satisfied.  Tomorrow the dirt will be pulled from the deck boards and the additional concerns that the customer has with the deck will be completed then (from her list on 10/14/14). 
4.       Plans Issues-See attached plans signed by Mrs. [redacted] on 1/30/14.
Hot Water Heater-Initially the hot water heater was in the attic area next to bedroom 2.  On 6/18/14 she made a change order (see attached with her signature) that added a on demand heater.  That eliminated the need for us to put a hot water heater in the attic beside bedroom 2.  As you can see from our daily log that when the change order was executed on 6/18/14 (see attachment) we already had sheetrock completed.  At that point the door was framed in, and the opening was there.  We framed that opening in and patched the sheetrock.  It is in to code and builders specs that she agreed to in the contract. 
2x6/2x4 wall issue-The house’s utility room back wall called for a 2x6 wall on the plans.  Mistakenly the wall was framed for a 2x4 wall.  I have met several times with Mrs. [redacted] and she stated on 3 different occasions that she didn’t want us to rip the wall out to make the correction so it was not done. 
5.       Leak at the Front of the home-This issue is repaired.  Also we are redoing the sheetrock at the front of the house to ensure her satisfaction after it being installed and repaired correctly.  The first time we took sheetrock out only to where water damage was present.  Before the repair we thought that the sheetrock damage was higher.  When we opened it up that was not the case.  The damaged sheetrock was cut and replaced where needed.  But Mrs. [redacted] wanted it higher so we are doing it a second time.  That will be done this week.  The repairs were done according to our company mold specialist.  We are doing them a second time to satisfy the customer. 
6.       Smooth Ceilings-These have been done 3 times.  We are going to rework the seams in the garage hallway, foyer by the coat closet, vaulted ceiling seams will be sanded.  Those items will be done this week.  
7.       Scratched Floors-This will be touched up once all the other issues are completed. 
8.       Draft Stop-Was completed last week. 
9.       Sheetrock in Garage-This will be done this week.
10.   Stairway Light-Has already been put in. 
 
If you have any further questions on the above please let me know. 
 
Desired Settlement:
Credit Requests-
Deck-
Done according to code.  There is no reason to credit the cost here.  We will pull the dirt back, and touch up a few other items that Mrs. [redacted] has requested.  That will be done tomorrow. 
Ceilings-
No credit will be given here.  The ceilings are going to be touched up one more time and will be to code and standards.
Grading Issues-
This property was initially graded by owner prior to us beginning construction.  The house was placed on the property in the way that it was provided to us.  In fact America’s Home Place has paid for an additional expense of $4k (half paid by Mrs. [redacted]) to even make the driveway passable.  Please see the notes in our daily updates at the beginning of the job noting this.  Material trucks were unable to get to the home in the way it was provided to us. 
Coring of the Foundation-
America’s Home Place passed a footer inspection, a slab plumbing inspection, and a final inspection at her home.  Those inspections insured that the house was built to codes and standards.  If the customer wants a coring sample then they are welcome to do so and make the repairs from that sample at their cost.  America’s Home Place has no reason to believe that anything was done incorrectly, thus we are not doing the sample at a cost to us.
Longevity of the Project-
In article 6.02 of the contract signed by Mrs. [redacted] on 11/22/13 it clearly states that “CONTRACTOR DOES NOT GUARANTEE A COMPLETION DATE AND IS NOT RESPONSIBLE FOR ANY EXPENSE OR EXTRA FINANCING COST DUE TO THE EXPIRED INTEREST RATE LOCKS, CHANGING, INTEREST RATES OR ANY OTHER OWNER FINANCING EXPENSE.”  This issue was clearly laid out in the attached contract. 
   
 
I trust that with the backup documentation that you can see AHP has done all we can to attempt to complete her home in a timely fashion.  I will not say that everything has went perfectly but I will say that we have done all we can to repair the items that need to be repaired.  Even if they were initially installed to our contractual obligations. 
 
If I can be of any further assistance please let me know.  Thanks. 
 
 
[redacted]
America’s Home Place
Division President
1525 Baytree Rd. Suite H
Valdosta, GA 31602
Ph:  ###-###-####
Fax:  ###-###-####

To Whom It May Concern,
 
Thank you for allowing me to respond to Mrs. [redacted]’s concerns again.  Attached you will pictures from the prepping and pouring of the foundation, one of 10 invoices (all can be provided if needed) that shows fibermesh was purchased and installed, a signed contract, and signed plans with change order from Mrs. [redacted]. 
 
I will respond to each section of Mrs. [redacted]’s Concerns in the order that she laid them out individually:
 
Building Timeline/Foundation Questions-
Attached are several pictures that we took during and prior to the pouring of the foundation.  I think that it shows that we were there and running the job and visiting on a very regular basis.     
 
Misplaced Waterlines-
The concrete from the waterline repairs were repaired prior to installing the flooring.  In the signed plans you will see that nowhere on the plans are 2x6 walls called for in load bearing instances.  Furthermore, 2x6 walls are not required by code on load bearing walls in one or two story applications. 
 
Deck-
The dirt under the deck was removed last week.  We have everything minus screwing of the replace deck boards on the deck completed.  That will be done next week. 
 
Plan Issues-
Not sure what is the problem here that we haven’t already covered in my initial response. 
 
Hot Water Heater-
The attic area where the water heater initially had to have an access door by code.  Attached is a signed plan showing where the hot water heater was in the attic area with an access door.  However, Mrs. [redacted] did execute a change order that removed that hot water heater and changed the home to an Tankless Hot Water Heater while removing the door.  But that change order was not done until sheetrock and trim were completed in the house.  So naturally we had to cover the hole that was there for the door because we built from the attached signed plans. 
 
Leak at Front of the Home-
This issue is now completed and repaired to customer’s wishes. 
 
Smooth Ceilings-
In the “Residential Construction Performance Guidelines” that per the contract is what we adhere to it says about sheetrock joints: 
PERFORMANCE GUIDELINE:  “Any joints that are visible from a standing positon facing the surface at a distance of 6 feet under normal lighting conditions are considered excessive.”
CORRECTIVE MEASURE:  One time only during the warranty period, the contractor will repair the affected area of the wall to meet performance guidelines.”
We have attempted to repair the areas that concern Mrs. [redacted] on 4 occasions.  After the current sheetrock work is complete we will not be doing anything going further. 
 
Scratched Floors-
When Mrs. [redacted] is happy with all other issues we and is ready to settle and take possession of the home we will touch up the floor one time with her supervision to ensure that we complete them to her satisfaction, and that she signs off stating that she is ok with the touch up. 
 
Sheetrock in the Gargage-
The additional sheetrock was installed to meet code.  There is no code that says it has to be staggered.
 
Stairway Light-
Already addressed about 2 months ago. 
 
Desired Settlement-
Deck-Once complete no issues will be here. 
 
Ceilings-
After this repair no more action will be needed per our contract. 
 
Grading issues-
The lot was done by owner.  The house was placed on the lot that was given to us.  See the attached Pricing Worksheet that says that initial grade was not included in our allowance amounts. 
 
Coring of Foundation-
She is free to do so.  But the repair and coring will be at Mrs. [redacted]’s cost. 
 
Longevity of Project-
Please see the attached signed contract.  It says clearly that no build time it promised or guaranteed.  Nor is AHP liable for any fees due to construction time. 
Leaks-All leaks are repaired (including the toilet)
Semi Gloss/Flat Paint issue-AHP installs flat only.  Nowhere in the attached documents was semi-gloss paint paid for or selected. 
 
I would be happy to send a Performance Guidelines book if it is needed for the file and your reference. 
 
 
If I can be of any further assistance please let me know. 
 
 
 [redacted]
America’s Home Place
Division President
1525 Baytree Rd. Suite H
Valdosta, GA 31602
Ph:  ###-###-####
Fax:  ###-###-####

Revdex.com,
we have been very active with this customer to resolve there issues to even this past week replacing the hardwood floors in the main floor of the house. There has been several list of items that we have completed and some of them they want to be reworked to their satisfaction....

America's home Place is going out to meet with customer about the truss issue in the garage and intends to get a sign off from the customer on the items that have been completed and address the other issues that they may have left on the list. After I meet with the customer tomorrow I will send you the communication between us.
Thanks 
[redacted]