America's Preferred Home Warranty, Inc.

">Revdex.com of Detroit & Eastern Michigan
[redacted]
This is in response to Revdex.com complaint
#[redacted]
America's Preferred Home Warranty, Inc (APHW) was already
in the process of reviewing a claim dispute filed by the homeowner regarding
his claim
APHW's Claim Dispute Board has reviewed the claim,
information provided and the recorded callsThe dispute
board's decision is finalIt was based upon the terms and conditions of the
home warranty agreement. The warranty terms and conditions states the
warranty does not cover everything and it may not cover the entire cost of
repair or replacement of a covered item and that systems beyond life expectancy
will be the sole discretion of the company The homeowners system is beyond its life
expectancy
However, an
approval of $was made on 12/8/towards the systems replacement
The customer has
been notified of the approval and how to proceed
We thank the RevDex.com for its efforts on behalf of consumers, and we appreciate the
opportunity to respond to the complaint.
America's Preferred Home
Warranty

[redacted]
This is in response to Revdex.com complaint #[redacted]
Our Dispute Resolution Team has made contact with the
homeowner to obtain additional information regarding the complaintWe will
provide an update after the information, recorded calls and the claim has been reviewed
We
thank the Revdex.com for its efforts on behalf of consumers, and we
appreciate the opportunity to respond to the complaint.
America's
Preferred Home Warranty

Revdex.com of Detroit & Eastern Michigan [redacted] Ste. 100 [redacted], MI   48076-4163   Thursday, January 28, 2016   Response to Revdex.com complaint #[redacted]   We have reviewed the claim information and recorded calls.  The Supreme Home Warranty Agreement...

allows homeowners to choose a licensed contractor of their choosing to make repairs after opening a claim and obtaining prior approval from APHW.  We attempt to pay homeowner’s contractors any approved amount by credit card on approved claims if the contractors agree to receive payment from us directly.   After review, the customer was contacted by our Customer Care Team on January 27th, 2016, in an effort to assist the homeowner in locating a contractor to complete the needed repairs and accept payment from APHW by credit card.  The appointment is scheduled and APHW has made arrangements to pay the contractor directly.   We thank the Revdex.com for its efforts on behalf of consumers and we appreciate the opportunity to respond to the complaint.   America’s Preferred Home Warranty

[redacted] 
[redacted]
[redacted]
[redacted] The company has reached out to me and has addressed the issue I am hoping it is...

resolved today.[redacted]

Revdex.com of
Detroit & Eastern Michigan
Central Park Blvd., Ste
Southfield,
MI 48076-
Thursday,
July16,
This is in
response to Revdex.com complaint #[redacted]
America's Preferred
Home Warranty has reviewed
this claim and all corresponding paperwork
The home owner is requesting payment in the
amount of $towards the purchase and installation of his new air
conditioning unit. APHW will reimburse
the home owner once we receive the requested invoice for purchase and
installation of the AC unit. Current
paperwork supplied by the home owner does not contain that information. If home owner would supply contractor's name,
APHW will be more than happy to contact them, obtain a copy of the receipt so
that we may process the payment to the homeowner
We thank the
Revdex.com for its efforts on behalf of consumers and we appreciate
the opportunity to respond to the complaint
America's
Preferred Home Warranty

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
I have seen similar complaints, a couple of which were furnace-related like mine, against America's Preferred Home Warranty on the Revdex.com website, and the response is very clearly a canned answer. It is always disappointing when a business is unwilling to work with its customers, but instead hides behind fine print and canned answers. I don't feel my request for payment was unrealistic.It is especially disheartening that they claim on their website to operate under Godly principles. On the APHW "Why Us" page, they state the following, "We work everyday with the thought of always doing the right thing when protecting our homeowner’s best interests, and to operate our daily business under Godly principles. We follow “The Golden Rule”, to do unto others as we would have done unto ourselves." (emphasis added)I am a Christian, so when I see a company claiming to adhere to Christian values and then come up with loopholes and weaseling out of what they were contracted to do, it betrays trust in more ways than one. It seems that if they're following any "golden rule," it's more like the "he who has the gold makes the rules." One could also argue that APHW does follow one Biblical passage: render unto Caesar. They happily take in the money, but don't count on them when you need help.
Regards,
[redacted]

Revdex.com of Detroit &
Eastern
Michigan
Central Park Blvd, Ste
Southfield, MI 48076-
Thursday, June 18,
This is in response to Revdex.com
complaint #[redacted]
APHW's has reviewed the
complaint, corresponding claim and documents After review, we have approved the maximum amount
the warranty agreement pays for a water heater replacementWe have contacted
the homeowner on the approval amount and reimbursement procedures.
We thank the RevDex.com for its efforts on behalf of consumers, and we appreciate the
opportunity to respond to the complaint.
America's Preferred Home Warranty

Revdex.com Serving Eastern Michigan [redacted] Southfield, MI 48076-6409   Tuesday, January 10, 2017   This is in response to Revdex.com Complaint #[redacted]         After careful review of the notes in our system, corresponding claim,...

recorded calls and diagnosis from the customers contractor we offer the following response.         We have approved this claim for repair of the heat pump. The customer has been notified of the approval and how to proceed for payment of the claim.         We thank the Revdex.com for its efforts on behalf of consumers, and we appreciate the opportunity to respond to the complaint.   America’s Preferred Home Warranty, Inc.

[redacted]
[redacted]
This is in response to Revdex.com complaint
#[redacted]
APHW's has reviewed the complaint
and corresponding claim. Part of the
reimbursement process requires confirmation with contractors that a homeowner's
invoice has been paid before reimbursing the homeowner. We tried on several occasions on multiple
dates to contact the contractor to complete this confirmation. Contact could not be made. We have made an exception and have spoken
with the homeowner to arrange the reimbursement without the confirmation.
We thank the Revdex.com
for its efforts on behalf of consumers, and we appreciate the opportunity to
respond to the complaint.
America's Preferred Home Warranty

[redacted]
This is in response to Revdex.com complaint #[redacted]
We made contact with the homeowner to obtain additional information
for our reviewThe claim and recorded calls were reviewed for accuracyWe
have determined that the claim was denied following the terms and conditions of
the Supreme Home Warranty AgreementHowever, we have approved an exception and
we are reimbursing the homeowner for the repair less their deductible
We
thank the Revdex.com for its efforts on behalf of consumers, and we
appreciate the opportunity to respond to the complaint.
America's
Preferred Home Warranty