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America's Swimming Pool

3237 E Malaga Ave Ste 102, Fresno, California, United States, 93725-9228

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Reviews Pool Service, Pool Maintenance America's Swimming Pool

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I’ve purchase a pump from them on a payment plan I paid 660 dollars.In April 21 and made payment of 168 or more .They called and said I needed to pay more from last year .Which I have invoice for .But ,they never told me that they could take the pump at anytime.Nor ,was there a contract that said they could do this.To get it back they need me to pay 672.00 .My last invoice said 508 .00 .Can you please help me with there was no contract stating this .Never did they say they can take it .Ive paid and have invoice but I ask if I can pay half they said no .I only had pump for 2 months ,so I’m not far behind payments.

America's Swimming Pool Response • Jul 09, 2019

Please see email sent directly to ***@cencal.bb.org and *** (aka ***) on June 28, 2019:Subject: Complaint by *** RE: Complaint by *** (***@***asp.com) 06/28/2019 12:36 pm RE: Complaint by *** (***@***asp.com) 06/28/2019 2:01 pm RE: Complaint by *** (***@***asp.com) 06/28/2019 2:30 pm Complaint by *** From:<***@***asp.com>(Add as Preferred Sender) Date:Fri, Jun 28, 2019 8:03 amTo:***@cencal.bb.orgCc:***@gmail.comGood Morning Ms., We have received a copy of a complaint to you from one ***. I have cc'd Ms. on this email. I hope it is enough of a breakdown for both you and her to understand the situation. She states that she purchased a pump from us on a payment plan with an initial payment of $660 and that she made a payment on April 21 for $168 or more. That we called seeking payment from invoices of last year.Firstly, we didn't install/sell a pump it is a filter. Next, she made a payment of $608.16 as it is our policy to collect 50% of any job up front. We will sometimes give customers a payment plan if they have a good history with us or will setup in house automatic payments. Ms. never requested a payment plan from the Billing department nor would we have initially extended her one due to her poor payment history. We did choose to extend her a payment plan after discussion between on site and billing staff when Ms. requested one from the on site staff. Ms. was offered 6 months at no interest if she sent in $101.36 each month towards the repair and her monthly service fee of $56.00 for a total each month of no less than $157.36. Ms. was also informed that she was behind on her monthly service payments and that the equipment until paid is considered our property. Since the installation of the filter Ms. has only sent in a total of $161.50.Payment online on 05.31.19 for $100.00 - applied to filterPayment online on 06.21.19 for $5.50 - applied to past due prior to filterPayment online on 06.21.19 for $56.00 - applied to past due prior to filter and March 2019 servicesMs. was contacted on via a mailed statement with request for payment on June 1, 2019 or to please communicate with the office as we were still willing to extend terms to her at that time. Ms. called into our office on June 11th stating that she was going to make a payment on June 14th. Ms. was then contacted via a Door Hanger note left by the technician on June 14th as part of our collections process. We then reached out again on the 21st where Ms. stated that she was going to check her account for past payments and was informed that we needed to come to a resolution by close of business on Monday the 24th, again, we were still willing to extend terms to her. At that time all she needed to pay was $323.00 in order to maintain use of the equipment and retain her monthly service with our company. As we had not heard from Ms. on June 26th we removed our equipment from her property, her payment plan became null and void. If she would like to own the equipment she must pay a minimum of $508.17. If she would like it installed by our company there is an additional fee of $125.00. Additionally, Ms. is behind on her monthly service fees in the amount of $174.75. If she would like to avoid being sent to a collections agency for failure to pay we must collect that as well no later than July 10th. Late fees have now been added to her open/unpaid invoices in the amount of $10.00 each totaling $40.00. These invoices will accrue another $10.00 fee each on July 11th and Ms. will be sent to collections. If Ms. calls in to the office today by 4:30pm and makes a payment in full for the amount of $682.92 then we will drop off the filter (no installation), erase the late fees, and wish Ms. a good day. Again, if she would like the equipment installed there is a fee of $125.00.All of this was explained in great detail to Ms. multiple times yesterday. The "new" gal, Mel, that she spoke of was reading the account correctly. Ms. had requested to review every payment ever received for the last year. During this review Ms. repeatdly argued with or interrupted Mel, causing both parties to loose their place and having to review a single payment multiple times. Thus causing some confusion with the 2018 dates.The exact breakdown of Ms. open invoices are as follows:$6.75 left for March services$56.00 for April services$508.17 remaining on the filter$56.00 for May services$56.00 for June services$40.00 for late fees on the above invoices. A statement with all invoices and payments made for Ms. has been emailed to her again this morning. This one dates back to 01.01.2018.If there is anything else that you need Ms. please don't hesitate to reach out. Ms. please reach out to make a payment. Thank you, *** LakeOperations ManagerASP of *** Ave.***, CAThis situation has since been settled with the customer directly as they responded to our office.

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Address: 3237 E Malaga Ave Ste 102, Fresno, California, United States, 93725-9228

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