Americawide Movers LLC

Initial Business Response / [redacted] (1000, 9, 2015/09/02) */ Mr [redacted] booked an interstate move from Colorado to North Carolina with our companyMr [redacted] pick up city in Colorado was in Grand Junction which is considered a hard area to serviceOur sales rep booked Mr [redacted] move and at the time of booking a deposit of $was required in order to secure an dispatch a truck to his location since it is a hour trip from our locationHis credit card was declined several times for the amount and upon contacting Mr [redacted] he kept asking us to run his card againWe explained to him that his pick up date was nearing and the deposit needed to be made or we could not schedule him to our calendarBy the time the charge went through we learned that his company was reimbursing him for the move and he requested that we inflate the estimate so his company could pay the entire amount and he would not have to come out of pocket with anythingAt that point we could not service the job and explained to Mr [redacted] the various reasons whyHe called us insistently to have his belongings picked up but we issued him his full refund in the amount of $He continued to call of office after the refund was issued to demand we pay him a sum of $for his losses of time and having to hire another companyI spoke to him directly and explained to him that he had been issued a full refund and that was all we could do for himHe has filed reports with the FMCSA as if we had picked up his belongings and overcharged him which is not the caseWe never picked him up and upon not being able to fit him into our schedule due to his credit card declining we issued him the full refund immediatly Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) There isn't much accurate with the statement from AmericaWide Location: The issues with the location was never said to be an issue until after my deposit was collectedThey brought up location issue after three days had passed [redacted] their scheduled pidate Credit Card: I checked with my bank after being alerted that by card had been declined and they said they see no issues and would make sure the transaction would go throughI did this within hrs of the notification Reimbursing from Company: I never once asked for any sort of inflationBecause my company was covering $of the move, I told them I would pay the $myself and the institution would cover $I'd then cover any other overageThere was never a request to "inflate" the cost of the moveThat's a grossly outrageous allegation Calls / The Move: I was given a date of which my things were to be picked upFour days after that date is when AmericaWide started retracting on being able to do the move and continued to ask me what I wanted to doI continued to tell them that I wanted them to do the job I'm paying them and hired them to do I did continue to call their office because I got no communication from their officeI had no communication after the second day of scheduled pick upI had to call and follow up after days three and fourI then was getting no answer or no call backMy CSR had my number blockedAll I wanted was answers as to why my stuff had not been picked up and a solution to the problem Money For Losses: AmericaWide had scheduled to pick up July or Then pushed to the Then the Then promised a truck on August They finally said no deals on the move August 3/ The move was perfect timing because my lease was up at the end of JulyWhen they continued to push the date, I was very nervous about that Rent for August: $ Items Purchased in NC: $[redacted] Since I spent a month in NC without my stuff, I spent upwards of $to have a livable place until the new company could move me The difference with another company and other cost that I had to suffer because of this was way more than $My company graciously covered all of the expenses with the new moving company to help with this issue with AmericaWideThat doesn't cover personal loss with purchasing things to live without my personal belongings Had AmericaWide completed the task that they said they could do and promised they could do with no problem, I would not have endured the extra costThere was never a time where I requested $That is another grossly outrageous accusation FMCSA: The FMCSA was given the same information as the Revdex.comWhen I spoke with them on the phone, I told them I had never been picked up I was never told that my move was delayed due to my credit card being declinedMy card was refunded after they told me they'd refund the depositThat's one of the accurate things stated by AmericaWideHowever, it was after everything was vetted out Complaint Response Date bumped because: Holiday

Initial Business Response / [redacted] (1000, 13, 2015/10/20) */ Customer was picked up on the 23rd of July and Provided an August 5th first date of delivery We have spoken to customer several times to let him know of our delayCustomer insist on contacting office over times a day and has filed a claim with his insurance companyWe have explained to customer we don't go to Maryland very often but we will deliver him and deduct the $per business day we are late off his final balanceExpected Delivery time is first week of November as we will be sending a truck to the NortheastCustomer was explained at time of pick up that the Maryland is not a state we travel to very often Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I don't accept their response because I don't believe themThey never informed me that they rarely deliver to MarylandI thought the company name of Americawide Movers meant that the covered the entire lower states (Nationwide)Additionally, they insisted that they have their own trucks and will give me best price and delivery timeAlso, if they anticipated a long delivery time, then why would they schedule delivery on Aug5th not Nov5th ? If they missed delivery deadlines wasn't enough of a hassle, during the last months they were next to impossible to get a hold of on the phone, and when I did they would keep me on hold for hours, then hang up on meAlso, the Company Operation Manager would just hang up on me when I got a hold of herI would have let up on the phone calls, all I needed an honest answer as to where my household goods were and when they were going to be to my houseI felt that I had to stay persistent in order to get answers from them...So at times, I would call their office from other numbers (not my phone number), and the office lady would pick up and answer (I tried this every or weeks) and it was always the same story, she would always say that she doesn't have any information or she would give me some wrong information about the delivery dateThey told me several times that "your stuff is on the truck and driver will call you in next hours " or " our truck is broken and your household goods are in warehouse in StLouis and we send a truck from Denver and you will have your stuff in next week " or " We call you back "The last time spoke to them was weeks ago, and they said I will have my stuff in next weeks...As of today(weeks later), I have not received my stuffAs Revdex.com response of" Expected Delivery time is first week of November as we will be sending a truck to the Northeast." I don't understand how this can be their response to a Revdex.com complaintYet again, they give a vague window as to when my household goods will be delivered? To this day, I do not know where my household items are being stored...I also don't know when their truck will headed to the northeast? I don't feel like they are serious about what they say, and are just telling me what I want to hear, so I will stop callingIt seems like they are telling you some fabricated story just to get you off their back as wellIn all honesty, it seems like they are just lying yet again, because they don't want had a bad reputation on Revdex.comThis company is horrible, and have taken an emotional toll on my wife and daughterThey wasted my time, and cost me lots of money, as I have had to purchase most of the new household goods because they broke their promise

Initial Business Response / [redacted] (1000, 15, 2015/10/20) */ Customer was picked up on June 29th and was an SIT customer with days free storageCustomer did not notify office until August 3rd that they were ready for deliveryAlthough customer was over the days of free storage , I made the decision to not charge for any additional storageSince customer was an SIT customer the business day rule doesnt applyIt at the carriers convenience to deliver customerSeveral attempts were made to schedule delivery with MrWyenart but the dates we provided we not suitable for customer because he wanted to be present at delivery and he had to do some business traveling Customers call were always answered and the wife never called the officeWe never had any dealing with [redacted] only with [redacted] If she called the office,it's news to me but I spoke to Mr [redacted] several times and updated him on his deliveryI spoke to his attorney and relayed the same information Customer was delivered Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off I want to say that no I didn't talk with Americawide until the end when I was chewed out for trying to file a claim which is my legal rightHowever, I do have very good communication with my HusbandI also have copies of the texts that were sent back and forth between you and himI also have copies of the texts that you refused to answer back toWe set up for Delivery Aug 1st and we set this up July 27thWe were told that the Aug 1st Delivery wouldn't be a problem at allMy husband was not able to do any work travel because every time that we did get to talk to [redacted] she would tell us that the truck was out for delivery, or that we would be loaded on the weekend for a Monday or Tuesday deliveryThis brought about a phone call from my husband on every Monday and we were always told that they were working on the trucks schedule, and they would call us backThey never called us backMy husband would have to call again and again, and it was usually Wednesday when they would start taking his call againHe would then be informed that our stuff didn't make it on the truck and it would be another weekThese lies went on till September 21st when we finally received our belongingsWe made ourselves stay at home all through the month of AUG so that we could be available 24/Not once did we decline delivery because of travelNot once did we ask for another day because of travelWe simply asked for a verified time and date because of a need for travelMy husbands' company can verify the truth as well Also when we spoke with the Federal Motor Carrier Safety Administration they are the ones that informed us of our rights, and I believe them over what Americawide says any dayFMCSA is aware of every detail and they side with usThey have never said SIT negates the day windowThey say that window starts the first day we are available for deliveryAug 1st- Aug 31st is recorded with FMCSA as our day windowAgain Americawide can say whatever they want, but I will stand with what our Federal laws say Also if your going to try to sound all legal and smart please try to at least spell a person's name right I have attached the text conversation between my husband and ***, which proves the truth of our side

Initial Business Response / [redacted] (1000, 9, 2015/09/02) */ Ms [redacted] hired [redacted] to broker her move out to a carrier [redacted] had originally contracted another carrier out of Denver to conduct MS [redacted] 's move but at the last minute they pulled out of the deal [redacted] contact us past Ms [redacted] 's pick dates but we accepted the jobI personally spoke with Ms[redacted] and she requested a delivery date of July 18th because that was when her home was going to be ready in Lakeland, FloridaI explained to her that we cannot guarantee delivery dates and that until she has possession of her residence we cannot set up her deliveryAdditionally she was explained that we have business days to deliver her goods from the date she is first available for deliveryUpon picking Ms[redacted] 's belonging she was not presentShe gave her friend [redacted] Power of Attorney to act on her behalf at the time of pick upOur movers picked up the job and filled out a detail inventory of her belongingsBoxes were marked PBO which means packed by owner not usMs[redacted] refused to honor the contact that we have with her and demanded her items to be delivered on the 18thUpon learning that she would not be delivered on said date she became very difficult to deal withI explained the order of pick up is the order of delivery to share space on a truck going down to FloridaNevertheless, we delivered her well within our business daysUpon delivery she calls me to state she had missing itemsI directed her to file a claim with our claims departmentShe stated she did not want to file a claim she wanted money now!! I explained to her that the claims process is required and she needed to do so as soon as possibleThe problems lies is that the missing items she claims to have are not part of her inventory nor do we have record of itI explained to her she can file the claim anyway to see what the insurance says but its hard to pay out on something that was never part of her inventory nor those she or our company have any record of ever putting in on our truck We have bend over backwards for this lady to no resolutionsNothing that we have done has satisfied her and now shes alleging shes missing items that were never picked upShe need to file a claim and if the insurance company decided to pay her out then that is the resolution available to her

Initial Business Response /* (1000, 13, 2015/10/20) */
Mr*** has been delivered since filing this complainthe was delivered within the business days of his first available delivery date

Initial Business Response /* (1000, 12, 2015/10/20) */
First of all, customer agreed prior to pick on date changes without any problems, Secondly, upon pick up, customer had an additional items of which we gave the option to keep the original inventory at the original price and not take the
additional items or take the additional items and pay for the additional spaceCustomer choose the latter option and was charged accordinglyCustomer is an SIT customer which means he is Storage in TransitWhen a customer is an SIT customer the business days doesn't apply, it's at the carrier's convenience for deliveryCustomer notified us that they will be available for delivery on the 18th of SeptemberCustomer was not charged for additional storage feesWe have always communicated with customerAdditionally, our driver has texts from Mrs*** communicating date of deliveryMr*** did not want to understand that he doesn't make our schedule and cannot dictate the date and time we deliver himWe gave him a delivery window that was not acceptable to him and he decided to file this bogus complaintAll of his items went in to storage because he was not ready for delivery since he had not closed on his homeHis mother in law went all that time without her wheelchair and oxygen concentrator and now because he is not happy with not being delivered right away he wants to use that as a ploy with the Revdex.comOur company has no problem admitting when we are in the wrong but in this case the customer is misrepresenting the series of events and fact
Customer was delivered already as of two weeks ago

Initial Business Response /* (1000, 12, 2015/10/20) */
Customer's first date of available delivery was on August 14, That is the date we were contacted by customer to provide us with an address in Washington
We notified the customer several times that shipment would be lateShe spoke
with*** several times regarding the status of her deliveryBroker Moving APT promised Customer to have items delivered within weeks of pick up as part of sales pitchWhen we picked up Mrs*** we executed the agreement where it states its up to business days of which she signed
She has been delivered and the appropriate amount of of days were discounted of her balanceAdditionally, customer specifically stated her community was semi truck accessibleUpon delivery, the management company explicitly told our driver that the semi could not enter communityAt that point my driver unloaded outside the community and instead of charging an additional $for the long carry of her items, she was only charged $to reflect an even greater discount for being late delivering her goods

***Document Attached***
original receipt for the relocation payment is attached(Printed receiptamericawide movers.pdf)

Initial Business Response /* (1000, 9, 2015/09/02) */
Mr. [redacted] booked an interstate move from Colorado to North Carolina with our company. Mr. [redacted] pick up city in Colorado was in Grand Junction which is considered a hard area to service. Our sales rep booked Mr. [redacted] move and at the...

time of booking a deposit of $635.00 was required in order to secure an dispatch a truck to his location since it is a 6 hour trip from our location. His credit card was declined several times for the amount and upon contacting Mr. [redacted] he kept asking us to run his card again. We explained to him that his pick up date was nearing and the deposit needed to be made or we could not schedule him to our calendar. By the time the charge went through we learned that his company was reimbursing him for the move and he requested that we inflate the estimate so his company could pay the entire amount and he would not have to come out of pocket with anything. At that point we could not service the job and explained to Mr. [redacted] the various reasons why. He called us insistently to have his belongings picked up but we issued him his full refund in the amount of $635.00. He continued to call of office after the refund was issued to demand we pay him a sum of $4000.00 for his losses of time and having to hire another company. I spoke to him directly and explained to him that he had been issued a full refund and that was all we could do for him. He has filed false reports with the FMCSA as if we had picked up his belongings and overcharged him which is not the case. We never picked him up and upon not being able to fit him into our schedule due to his credit card declining we issued him the full refund immediatly
Initial Consumer Rebuttal /* (3000, 12, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There isn't much accurate with the statement from AmericaWide.
Location: The issues with the location was never said to be an issue until after my deposit was collected. They brought up location issue after three days had passed [redacted] their scheduled pick-up date.
Credit Card: I checked with my bank after being alerted that by card had been declined and they said they see no issues and would make sure the transaction would go through. I did this within 24 hrs of the notification.
Reimbursing from Company: I never once asked for any sort of inflation. Because my company was covering $2500 of the move, I told them I would pay the $635 myself and the institution would cover $2500. I'd then cover any other overage. There was never a request to "inflate" the cost of the move. That's a grossly outrageous allegation.
Calls / The Move: I was given a date of which my things were to be picked up. Four days after that date is when AmericaWide started retracting on being able to do the move and continued to ask me what I wanted to do. I continued to tell them that I wanted them to do the job I'm paying them and hired them to do.
I did continue to call their office because I got no communication from their office. I had no communication after the second day of scheduled pick up. I had to call and follow up after days three and four. I then was getting no answer or no call back. My CSR had my number blocked. All I wanted was answers as to why my stuff had not been picked up and a solution to the problem.
Money For Losses: AmericaWide had scheduled to pick up July 28 or 29. Then pushed to the 30. Then the 31. Then promised a truck on August 1. They finally said no deals on the move August 3/4.
The move was perfect timing because my lease was up at the end of July. When they continued to push the date, I was very nervous about that.
Rent for August: $450
Items Purchased in NC: $500*
* Since I spent a month in NC without my stuff, I spent upwards of $500 to have a livable place until the new company could move me.
The difference with another company and other cost that I had to suffer because of this was way more than $1000. My company graciously covered all of the expenses with the new moving company to help with this issue with AmericaWide. That doesn't cover personal loss with purchasing things to live without my personal belongings.
Had AmericaWide completed the task that they said they could do and promised they could do with no problem, I would not have endured the extra cost. There was never a time where I requested $4000. That is another grossly outrageous accusation.
FMCSA: The FMCSA was given the same information as the Revdex.com. When I spoke with them on the phone, I told them I had never been picked up.
I was never told that my move was delayed due to my credit card being declined. My card was refunded after they told me they'd refund the deposit. That's one of the accurate things stated by AmericaWide. However, it was after everything was vetted out.
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 13, 2015/10/20) */
Customer was picked up on August 1, 2015 and provided copies on pick up of all documents signed. Customer had additional items upon pick and was charged extra for those items.
Upon pick up customer stated he didn't have the money necessary to...

pay the 50% at pick up because it was sunday and he couldnt get to a bank. He promised to arrange for payment during the week. Our office along with the broker have called him over 50 times to collect the 50% which at the time was $863.25. His total at the time with us was $1726.65 of which he has paid nothing towards.
On August 21, 2015 Customer called in like nothing and said he was ready to receive his goods in Nevada. He provided an address and said he was mailing in a check. After weeks of not receiving the check, I contacted the customer and told him, he is incurring 720.00 of storage fees every month until payment is made. I explained to customer that since he has not paid the 50% upon pick up or anytime thereafter, our company policy is that the items cannot be delivered until that first payment is made. He asked to use a credit card and we don't accept credit cards on deliquent accounts for charge back reasons. We gave customer the option to have his itmes picked up by him at our location before the 1st of september so he wouldn't incur the storage fee for that month and he said he couldn't because he only has a credit card and no money.Customer was explained that if he picks up his times he would only have to pay the 50% that was due originally which was 863.32. Customer has incur up to this point 2 months of storage fees at $720.00 per month. Customer was given the option again to come pick up his items with the first month of storage added and he declined again. If this matter doesn't get resolved with the Revdex.com as a mediator then Mr. [redacted] will be given 30 days to pay half the original balance plus storage fees to come pick up his belonging and forgo the delivery, his items will be sent over to auction. Every 1st of the month Mr. [redacted] incurs another $720 in storage, processing, and collection fees.
I hope this matter can be resolved as it is not our intention for Mr. [redacted] to loose items that may have a sentimental value to him but we are also not in the business to do the work and store for free.
Initial Consumer Rebuttal /* (3000, 15, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not receive the paperwork upon pickup and we did not tell the driver we could not pay upon pickup. [redacted] told us that someone from the office would call the following Monday to collect payment. We also paid the broker prior to pick up for the "additional items" stated above. We were quoted one price and later harassed by Americawide for almost double the original quoted cost. They also gave not called "over 50 times." Since the move, we have had zero productive phone calls with [redacted] as she immediately starts yelling as soon as we get on the phone with her. We have also since had to invest in new furniture for our new home. [redacted] is also now disabled which is not helping our situation any. Everything that was promised has not been fulfilled and we are completely dissatisfied with the company and their business standards at this point.
Final Business Response /* (4000, 17, 2015/11/02) */
Not only was the paperwork given to customer at pick but it was also emailed to them since their excuse to not pay was that they didn't have the paperwork.
The monies customer paid to broker has nothing to do with us. WE have not gotten paid by customer at all for work already done. At pick up customer stated he did not have the money there and he would take care of it when the office opened on Monday. Our company attempted to reach Mr. [redacted] and Mrs. [redacted] over 50 times the week we picked them up to set up payment. Again, Mr. [redacted] stated he wanted to pay with a credit card and I explained that we don't accept credit card. Mr. [redacted] stated he would mail certified funds but the check never came.
Bottom line is, we have a contract with the customer that they have breached and as such we will pursue remedy for such default. At this point in accordance with Colorado laws, we will notify this customer of our intent to auction his belongings for non payment. We have offered the customer several different options to work something out but the customer is unreasonable. Customer was picked up on August 1, 2015 and today is November 2, 2015. His first month of storage was free but he must pay for the additional 3 months of storage that we have had to store due to non payment. Additionally we are seeking half of the balance that was due on pick up. We are not asking for the entire funds since he can come pick up his belongings at anytime once the amount is paid.
Final Consumer Response /* (4200, 19, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, unfortunately, most of the previous statements were lies. Americawide has significantly ruined a better part of our lives and it is unfortunate that we have to forfeit our belongings over petty arguments. I hope you can sleep at night.

Initial Business Response /* (1000, 9, 2015/09/02) */
Ms. [redacted] hired [redacted] to broker her move out to a carrier. [redacted] had originally contracted another carrier out of Denver to conduct MS. [redacted]'s move but at the last minute they pulled out of the deal. [redacted]...

contact us past Ms. [redacted]'s pick dates but we accepted the job. I personally spoke with Ms.[redacted] and she requested a delivery date of July 18th because that was when her home was going to be ready in Lakeland, Florida. I explained to her that we cannot guarantee delivery dates and that until she has possession of her residence we cannot set up her delivery. Additionally she was explained that we have 21 business days to deliver her goods from the date she is first available for delivery. Upon picking Ms.[redacted]'s belonging she was not present. She gave her friend [redacted] Power of Attorney to act on her behalf at the time of pick up. Our movers picked up the job and filled out a detail inventory of her belongings. Boxes were marked PBO which means packed by owner not us. Ms.[redacted] refused to honor the contact that we have with her and demanded her items to be delivered on the 18th. Upon learning that she would not be delivered on said date she became very difficult to deal with. I explained the order of pick up is the order of delivery to share space on a truck going down to Florida. Nevertheless, we delivered her well within our 21 business days. Upon delivery she calls me to state she had missing items. I directed her to file a claim with our claims department. She stated she did not want to file a claim she wanted money now!! I explained to her that the claims process is required and she needed to do so as soon as possible. The problems lies is that the missing items she claims to have are not part of her inventory nor do we have record of it. I explained to her she can file the claim anyway to see what the insurance says but its hard to pay out on something that was never part of her inventory nor those she or our company have any record of ever putting in on our truck.
We have bend over backwards for this lady to no resolutions. Nothing that we have done has satisfied her and now shes alleging shes missing items that were never picked up. She need to file a claim and if the insurance company decided to pay her out then that is the resolution available to her.

Initial Business Response /* (1000, 15, 2015/10/20) */
Customer was picked up on June 29th and was an SIT customer with 30 days free storage. Customer did not notify office until August 3rd that they were ready for delivery. Although customer was over the 30 days of free storage , I made the...

decision to not charge for any additional storage. Since customer was an SIT customer the 21 business day rule doesnt apply. It at the carriers convenience to deliver customer. Several attempts were made to schedule delivery with Mr. Wyenart but the dates we provided we not suitable for customer because he wanted to be present at delivery and he had to do some business traveling.
Customers call were always answered and the wife never called the office. We never had any dealing with [redacted] only with [redacted]. If she called the office,it's news to me but I spoke to Mr. [redacted] several times and updated him on his delivery. I spoke to his attorney and relayed the same information.
Customer was delivered.
Initial Consumer Rebuttal /* (3000, 17, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off I want to say that no I didn't talk with Americawide until the end when I was chewed out for trying to file a claim which is my legal right. However, I do have very good communication with my Husband. I also have copies of the texts that were sent back and forth between you and him. I also have copies of the texts that you refused to answer back to. We set up for Delivery Aug 1st and we set this up July 27th. We were told that the Aug 1st Delivery wouldn't be a problem at all. My husband was not able to do any work travel because every time that we did get to talk to [redacted] she would tell us that the truck was out for delivery, or that we would be loaded on the weekend for a Monday or Tuesday delivery. This brought about a phone call from my husband on every Monday and we were always told that they were working on the trucks schedule, and they would call us back. They never called us back. My husband would have to call again and again, and it was usually Wednesday when they would start taking his call again. He would then be informed that our stuff didn't make it on the truck and it would be another week. These lies went on till September 21st when we finally received our belongings. We made ourselves stay at home all through the month of AUG so that we could be available 24/7. Not once did we decline delivery because of travel. Not once did we ask for another day because of travel. We simply asked for a verified time and date because of a need for travel. My husbands' company can verify the truth as well.
Also when we spoke with the Federal Motor Carrier Safety Administration they are the ones that informed us of our rights, and I believe them over what Americawide says any day. FMCSA is aware of every detail and they side with us. They have never said SIT negates the 21 day window. They say that window starts the first day we are available for delivery. Aug 1st- Aug 31st is recorded with FMCSA as our 21 day window. Again Americawide can say whatever they want, but I will stand with what our Federal laws say.
Also if your going to try to sound all legal and smart please try to at least spell a person's name right.
I have attached the text conversation between my husband and [redacted], which proves the truth of our side.

Initial Business Response /* (1000, 13, 2015/10/20) */
Customer was picked up on the 23rd of July and Provided an August 5th first date of delivery.
We have spoken to customer several times to let him know of our delay. Customer insist on contacting office over 30 times a day and has filed a claim...

with his insurance company. We have explained to customer we don't go to Maryland very often but we will deliver him and deduct the $25 per business day we are late off his final balance. Expected Delivery time is first week of November as we will be sending a truck to the Northeast. Customer was explained at time of pick up that the Maryland is not a state we travel to very often.
Initial Consumer Rebuttal /* (3000, 15, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I don't accept their response because I don't believe them. They never informed me that they rarely deliver to Maryland. I thought the company name of Americawide Movers meant that the covered the entire lower 48 states (Nationwide). Additionally, they insisted that they have their own trucks and will give me best price and delivery time. Also, if they anticipated a long delivery time, then why would they schedule delivery on Aug. 5th not Nov. 5th ?
If they missed delivery deadlines wasn't enough of a hassle, during the last 3 months they were next to impossible to get a hold of on the phone, and when I did they would keep me on hold for hours, then hang up on me. Also, the Company Operation Manager would just hang up on me when I got a hold of her. I would have let up on the phone calls, all I needed an honest answer as to where my household goods were and when they were going to be to my house. I felt that I had to stay persistent in order to get answers from them...So at times, I would call their office from other numbers (not my phone number), and the office lady would pick up and answer (I tried this every 2 or 3 weeks) and it was always the same story, she would always say that she doesn't have any information or she would give me some wrong information about the delivery date. They told me several times that "your stuff is on the truck and driver will call you in next 48 hours " or " our truck is broken and your household goods are in warehouse in St. Louis and we send a truck from Denver and you will have your stuff in next week " or " We call you back ". The last time spoke to them was 2 weeks ago, and they said I will have my stuff in next 2 weeks...As of today(2 weeks later), I have not received my stuff. As Revdex.com response of... " Expected Delivery time is first week of November as we will be sending a truck to the Northeast." I don't understand how this can be their response to a Revdex.com complaint. Yet again, they give a vague window as to when my household goods will be delivered? To this day, I do not know where my household items are being stored...I also don't know when their truck will headed to the northeast? I don't feel like they are serious about what they say, and are just telling me what I want to hear, so I will stop calling. It seems like they are telling you some fabricated story just to get you off their back as well. In all honesty, it seems like they are just lying yet again, because they don't want had a bad reputation on Revdex.com. This company is horrible, and have taken an emotional toll on my wife and daughter. They wasted my time, and cost me lots of money, as I have had to purchase most of the new household goods because they broke their promise.

Final Consumer Response /* (2000, 14, 2015/10/05) */