AmericInn International LLC

I have been in contact with the hotel, the hotel had refunded the guest the week of December 4, as she has explained to the Revdex.com via phone and emailThere has been phone contact with the guest from the hotel and also guest relations, guest got extremely verbal with guest relations, yelling at representative, demanded his money back right then, when trying to explain that a case with the hotel had to be filed first, started to yell and said he would contact Revdex.com and his lawyer, then hung upHotel General Manager has also commented that the guest has called hotel numerous times and was very rude to staffHotel will be mailing the guest a letter to explain he has been refundedDue to the guests verbal threats and demander there will be no phone contact with the guest.I can provide receipts that he has been refunded and the letter to the guest if you would need themRhonda [redacted] AmericInn Guest Relations Supervisor

I am rejecting this response because:As you can tell by Rhonda *** *** response to this complaint she does not represent her company wellI called AmericInn Park Rapids (###-###-####) on 10-3-(10:am for less than minutes per phone bill requesting a refund for the double billing to my VisaI was told that no manager was available and they would call me backNo one ever returned my call or contacted me in any formI then contacted Visa and disputed the charges (showing receipts on other cards that had paid for the rooms)AmericInn Park Rapids then initially disputed my dispute, claiming I did not cancel ahead or show up for reservation (Credit card company showed me their dispute of my dispute)I then filed a Revdex.com complaint (#***) requesting assistants because it appeared they were not going to refund incorrect billingThey now admits the incorrect billing to my Visa (see Revdex.com #*** response) I wrote two letters to the parent company of AmericInn CEO/President Paul S*He did not respondInstead, Rhonda *** *** called (***) 11-8-3:pm leaving a voice mailI called her back twice (3:& 3:pm) leaving voice mailsShe called back at 3:pmWe talked for minutes and seconds (phone records)During that conversation she was very defensive of Park Rapids actins/inaction and hung up on me when I said I guess I'd have to get assistance from the Revdex.com (#***)She has not been in Contact with me in any form since thenHer statement that I call Park Rapids numerous times is a completely inaccurate (my phone billing proves no calls exist after initial call on 10-3-17)! It has now been about months and I have not received any communications from either AmericInn Park Rapids or Rhonda *** *** showing evidence that they refunded my Visa (receipts showing refunds) as both have statedI would like those receipts sent to me

Initial Business Response /* (1000, 6, 2015/10/23) */
Hi *** We do apologize for the continued frustrationsI would like to invite you to visit an AmericInn Hotel again so that we can show you that this is a rare mistake and we do want all of our guests to enjoy their visitsI can provide you
with two $room vouchers that can be used for your stay(s)These can be used at any AmericInn locationI understand that other guests experienced issues as wellIf you could please have those guests reach out to us, we would be happy to work with them and resolve any issues that they experiencedThey can call us at *** or [email protected] I do apologize for the issues that you experienced but want to invite you to visit AmericInn again so that we can show you this is a rare mistake
Initial Consumer Rebuttal /* (3000, 8, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not an acceptable responseAll they have done is stated the SAME THING they told me in the original emailMy complaint was that they did not do anything with it and the original offer for compensation was NOT ACCEPTABLEThis company should not and will not ever become Revdex.com accreditedThey are proving that they did not read my complaint and literally copied their first responseIf they read my complaint, they will see the vouchers were never mailed to me and I did not accept that as compensationPlease do not allow this company to become accredited, they are proving the customers interest is not in their interestThey cut corners and do not answer for their mistakes

Good Morning,I have been in contact with the Hotel's General Manager who has informed me she will be writing a letter to Mr. [redacted] and including receipts for his review. I called the hotel today and the General Manager is out of the office but will contact her to make sure the letter and receipt is sent out yet this week. I do apologize that Mr. [redacted] did not answer Mr. [redacted] himself but due to the sale of the AmericInn's to Wyndham Mr. [redacted] is no longer the CEO. Also all guest complaints sent to Mr. [redacted] do come to me in Guest Relations. This case has been sent to Wyndham also. As I tried to explain to Mr. [redacted] once I receive a complaint on a hotel I file a case with the hotel and I do have to give them five days to respond. I do understand that this issue has been going on for a lengthy time but I do have to follow procedure. I did open a case with the hotel even after Mr. [redacted] told me not to that he did not want to wait any longer.I do apologize to Mr. [redacted]. Have a good day,Rhonda [redacted]

I have been in contact with the hotel, the hotel had refunded the guest the week of December 4, 2017 as she has explained to the Revdex.com via phone and email. There has been phone contact with the guest from the hotel and also guest relations, guest got extremely verbal with guest relations, yelling at...

representative, demanded his money back right then, when trying to explain that a case with the hotel had to be filed first, started to yell and said he would contact Revdex.com and his lawyer, then hung up. Hotel General Manager has also commented that the guest has called hotel numerous times and was very rude to staff. Hotel will be mailing the guest a letter to explain he has been refunded. Due to the guests verbal threats and demander there will be no phone contact with the guest.I can provide receipts that he has been refunded and the letter to the guest if you would need them. Rhonda [redacted]AmericInn Guest Relations Supervisor