Americk Appliance Repair Inc.

1) Mr [redacted] did call on the 30th and left a voice mail asking if I do estimates on washers. Mr [redacted] did not state that he wanted a free estimate in that message. (I have not deleted that message and if needed can be provided).2) When I returned the call I did not talk to Mr. [redacted], it was Mrs...

[redacted] I talked to and set the appointment with.3) The first time I did talk to Mr [redacted] was Friday around 5:00pm, a few hours after the scheduled appointment a 1:00pm. He said his wife did not tell him until noon of that day that I was coming at 1:00pm.  Mr or Mrs [redacted] did not call to cancel or reschedule though they knew they could not be there until later that day.4) I did go out again on Saturday and did inspect and diagnose the washer.  It was as Mr [redacted] states not worth repairing.  I did give Mr [redacted] some advice on purchasing another washer.  I did collect the $89.95 + tax from Mr [redacted] and He did not say anything about that the estimate was to be free.  5) I do not, and have never given free estimates.  I do not, and have never had a scheme that the estimate would be free if a repair was done.  When people do ask for free estimates I educate them on the deceptiveness (in the appliance repair business) of that practice and explain exactly how I charge.  Surely Mr or Mrs would recall that if either had asked for a free estimate.6) The first I became aware of this issue was when Mr [redacted] called Sunday evening after 6:00pm and left a message.  Mr [redacted] stated he did not want to make a big issue out of this and stated I should have been upfront with him and told him the estimate would not be free. This message (which I still have and can be provided) is the first time a free estimate was mentioned in 5 correspondences with either Mr or Mrs [redacted].

Revdex.com spoke with the consumer on 12/5/2017 at 9:22 a.m.  He reported that he spoke with the business last night and the complaint has been resolved.