Thank you for bringing additional comments for complaint ID # [redacted] by Mr [redacted] to my attention.Under the Fair Debt Collection Practices Act (FDCPA), information regarding a debt may not be disclosed to anythird parties without the prior consent of the consumer given directly to the debt collection[1] However,Americollect, Incmay disclose information regarding the underlying debt to respond to complaint allegations[2]This communication is not made with a view toward co llecting the debtThis communication serves asAmericollect, Inc.'s timely response to Mr***'s concerns.I apologize for the confusionOn 11/25/2014, our Insurance Department received a communication from ourclient, Radiology and Imaging Consultants, letting us know that a claim was filed to AGIA Insurance for the accountslisted in our officeAmericollect, Inchas requested the three major Credit Bureaus (Equifax, TransUnion andExperian) to delete these trade lines from Mr***'s credit filePlease allow at least days for insurance toprocess the claimIn the event that the insurance company does not pay the balances in full, Mr [redacted] will beresponsible for the remaining amountAs is evident by our rapid and thorough response to your office, and subsequently Mr***, Americollect takescomplaints very seriouslyWe also take great pride in treating consumers with the respect and professionalismthey deserveIf Mr [redacted] has any further questions about his account listed here, please contact our officebetween the central time hours of 7am to 9pm, Monday - Friday or between the ce ntral time hours of 8am to5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.?
Thank you for bringing complaint [redacted] by Ms [redacted] to my attentionUnder the Fair Debt Collection Practices Act(FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consent of the consumergiven directly to the debt collection(1] However, Americollect, Incmay disclose information regarding the underlying debtto respond to complaint allegations(2] This communication is not made with a view toward collecting the debtThiscommunication serves as Americollect, lnc.'s timely response to Ms [redacted] 's concerns.Per state and federal laws, as a licensed collection agency, Americollect must maintain certain records and informationpertaining to accounts that have been listed with our officeDue to these laws, we are unable to expunge Ms [redacted] 'sinformation from our officePer Ms [redacted] 's request, we have marked her account as a cease and desist.As is evident by our rapid and thorough response to your office, and subsequently Ms [redacted] , Americollect takes complaintsvery seriouslyWe also take great pride in treating consumers with the respect and professionalism they deserveIf Ms[redacted] has any further questions about her account listed here, please contact our office between the central time hours of7am to 9pm, Monday - Friday or between the central time hours of Sam to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am glad they had agreed that they provided unsatisfactory options to their medical services clients I recommend that before they accept the medical facilities as a client that they be able to accept all forms of payment before harassing the people who hire their clients I will still need a letter in writing that my credit rating was unharmed by this incident Regards, [redacted] [redacted]
Thank you for bringing complaint #by Mr [redacted] to my attentionUnder the Fair Debt Collection PracticesAct (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consent of theconsumer given directly to the debt collection[1] However, Americollect, Incmay disclose information regarding theunderlying debt to respond to complaint allegations[2] This communication is not made with a view toward collectingthe debtThis communication serves as Americoliect, Inc.'s timely response to Mr [redacted] 's concerns.On 01/31/2014, Americollect received accounts in the amount of $5,for Mr [redacted] for [redacted] On02/06/2014, Mrs [redacted] contacted our office and spoke with a representativeShe stated that she and Mr [redacted] wereunable to pay the balance in full and would like to set up a recurring monthly payment arrangementThe representativeoffered payments of $per monthThe representative stated that the payments would last for months and thepayments would not prevent the accounts from listing with the three major Credit Bureaus (Equifax, TransUnion andExperian) as they were scheduled to report on 04/10/unless paid in full prior to that dateMrs [redacted] then set upthe recurring payments with a checking account.On 10/14/2014, Mrs [redacted] contacted Americollect stating that Mr [redacted] was upset that the balances were listed onhis credit file and stated that she was told by a representative that they would not list as long as she was makingpaymentsA Team Leader reviewed the phone call from 02/06/an d noted that Mrs [redacted] was told the accountwould be listing with the Credit Bureaus unless paid in full prior to 04/10/On 10/17/2014, Mr [redacted] contactedAmericoliect and sta ted that he wanted cali recordings from Mrs [redacted] 's phone call on 02/06/to prove that theywere told the accounts would not list with the Credit Bureaus if payments were set upWe have sent the call to the [redacted] for their review.On 10/20/2014, Mrs [redacted] contacted our office againA representative explained that her conversation on02/06/did not include a representative stating that the accounts would be held from her credit fileMrs [redacted] stated t hat she understood that the accounts would remain on her credit file and asked if she could dispute the accountto get it removed more quickly_ We have since disputed the account for Mrs [redacted] per her request on 10/20/2014, ifshe no longer disputes the balance listed in our office or has any further questions, she is able to contact us at1· ###-###-#### Monday· Friday 7am-9pm or Saturday 8am-5pm Central Standard Time.As is evident by our rapid and thorough response to your office, and subsequently Mr [redacted] , Americoliect takescomplaints very seriously
Thank you for brin ging complaint ID# [redacted] by Ms [redacted] to my attentionUnder the Fair DebtCollection Practices Act (FDCPA), information regarding a debt may not be disclosed to any third partieswithout the prior consent of the consumer given directly to the debt collection[1] However, Americollect,Incmay disclose information regarding the underlying debt to respond to complaint allegations[2] Th iscommunication is not made with a view toward coll ecting the debtThis communication serves asAmericollect, Inc's timely response to Ms [redacted] 's concerns.I sincerely apologize for Ms [redacted] 's experience with our companyOn 10/06/2014, Americollect receivedthree accounts for Ms [redacted] from [redacted] and [redacted] ***(Account # [redacted] , # [redacted] , and # [redacted] )We sent a notice to the address on file per our client'srecords and, subsequently, the address provided on this complaintWe did not receive a mail returnindicating we had an incorrect mailing addressOn 02/25/2015, the accounts were listed with the three majorCredit Bureaus (Equifax, TransUnion and Experian) as we had received no communication from Ms [redacted] rega rding the three accounts.I also apologize for any confusion caused to Ms [redacted] during her phone conversation with our office on05/22/Per the notes on our system for that date, the representative was attempting to set up apayment arrangement with Ms [redacted] to pay the accounts listed in our officeAs Americollect collects fromall responsible parties for the accounts listed in our office, Ms [redacted] was asked for her husband'sinformation as Wisconsin is a Community Property stateWe have marked both Ms [redacted] and Mr[redacted] 's accounts as a cease and desist.Regarding the check in the amount of $Ms [redacted] sent in on behalf of her husband's account, theaccount has since been cancelled from our office and a letter, along with the check, has been mailed to Mr[redacted] Again, I Sincerely apologize for any inconvenience caused to Ms [redacted] As the three accountslisted in our office are paid in full and due to the frustration caused to Ms [redacted] , Americollect will requestthat the three major Credit Bureaus remove all record of the accounts from Ms [redacted] 's credit history.As is evident by our rapid and thorough response to your office, and subseq uently Ms [redacted] , Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Ms [redacted] has any further questions about her accounts listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of 8am to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the check returned for overpayment of my husbands account.I am still waiting for the credit bureau to update their records, as my loan officer ran my report this morning and these bills from americollect still show on my credit report as unpaid As long as Americollect has reported them as paid to the credit bureau's I am fine with it If these do not appear as removed within days I'll follow up with Americollect and the credit bureau's directlyThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in contact with the insurance carrierThey have yet to receive ANY correspondence regarding this claimThe insurance carrier is waiting for an itemized bill from the radiology groupI have previously requested the same and have yet to receive any correspondence from anyone associated with the radiology group of said claimThe insurance carrier requested an itemized bill from the radiology group in August also and never received it Regards, [redacted] ***
Thank you for bringing complaint ID # [redacted] by Ms [redacted] to my attentionUnder the Fair Debt CollectionPractices Act (FDCPA), information regarding a debt may not be disclosed to any third parties without the priorconsent of the consumer given directly to the debt collection[1] However, Americollect, Incmay discloseinformation regarding the underlying debt to respond to complaint allegations[2] This communication is notmade with a view toward collecting the debtThis communication serves as Americoliect, Inc.'s timelyresponse to Ms***'s concerns.I sincerely apologize for any frustration Americollect may have caused Ms***As we collect on behalf ofour clients we are only authorized to settle on accounts that they have given us authority to do soMs***has four accounts list with us with two different clients and neither of which offer a settlementMs [redacted] didhave a conversation on May t h with a representative of Americollect who incorrectly offered Ms [redacted] a 25%settlement on the four balances owed in our office.While we were incorrect in offering Ms [redacted] a settlement on these four accounts we have here in our officefor Ms***, I will up hold the settlement agreement that she was offered on May tho Americollect will paythe difference to our clients in order to make them whole and to be able to update Ms***'s credit file asPaid in Full.As is evident by our rapid and thorough response to your office, and subsequently Ms***, Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Ms [redacted] has any further questions about her accounts listed here, please contact our office between the central time hours of 7am to 9pm Monday - Friday or between the central time hours of 8am to 5pm, SaturdaysThank you again for bringing this to our attention and allowing me to respond
Thank you for bringing complaint ID # [redacted] by Mr [redacted] to my attentionUnder the Fair Debt Collection PracticesAct (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consent of theconsumer given directly to the debt collection[1] However, Americollect, Incmay disclose information regarding theunderlying debt to respond to complaint allegations(2) This communication is not made with a view toward collectingthe debtThis communication serves as Americollect, Inco's timely response to Mr***'s concerns.On 08/ 08/2014, we received six separate accounts for Radiology and Imaging Consultants for a total of $1,Wehave resent a notice to the address on file per this complaintThe accounts listed in our office are not accruing interest.On 09/17/ 2014, we rece ived an explanation of benefits from Mr***Our insurance department is currently workingwith our client to determine if a claim is able to be filed to Mr***'s insuran ceDue to the nature of the documentsMr [redacted] has requested, we will send them to the address on file per this complaint via the U.SPostal Service once wereceive them from our client.As is evident by our rapid and thorough response to your office, and subsequently Mr***, Americollect takescomplaints very seriouslyWe also take great pride in treating consumers with the respect and professionalismthey deserveIf Mr [redacted] has any further questions about his accounts listed here, please contact our officebetween the central time hours of 7am to 9pm, Monday - Friday or between the central time hours of Sam toSpm, Saturdays
Thank you for bringing Mr [redacted] 's additional concerns regarding complaint [redacted] to my attention.Under the Fair Debt Collection Practices Act (FDCPA), information regarding a debt may not be disclosed toany third parties without the prior consent of the consumer given directly to t he debt collection[1) However,Americollect, Incmay disclose information regarding the underlying debt to respond to complaint allegations.[2J This communication is not made with a view toward collecting the debtTh is communication serves asAmericollect, Inco's timely response to Mr [redacted] 's concerns.We sent Mr [redacted] the validation notice on 01/08/2015, which we also attached to our previous response, aswell as two itemized statements on 03/26/and 04/03/If Mr [redacted] is not receivin g our mailings,he may want to speak with his local post office as the address we have been sending the information to is thesame address Mr [redacted] has provided in all of his correspondences regarding this matter.On 04/08/2015, our Customer Service Department req uested additional inform ation regarding this accountfrom our client, [redacted] Our client has provided additional information in the form of apatient agreement bearing Mr [redacted] 's signature, a copy of Mr [redacted] 's driver's license, and a copy of hisinsurance cardAs a courtesy, I have resent the itemized statement along with the additional information tothe address we have on file and, subsequently, the address Mr [redacted] has provided several timesAlthoughAmericollect is not responsible to verify Mr [redacted] 's receipt of these statement s, we have sent t hisinformation via certified mail.Due to the frustration caused to Mr [redacted] , once the account is paid in full, Americollect will request that thethree major Credit Bureaus (Equifax, TransUnion and Experian) remove the accounts from his credit history.As is evident by our rapid and thorough response to your office, and subsequently Mr [redacted] , Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Mr [redacted] has any further questions about his account listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of 8am to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond
Thank you for bringing additional comments for complaint ID # [redacted] by Mr [redacted] to my attention.Under the Fair Debt Collection Practices Act (FDCPA), information regarding a debt may not be disclosed to anythird parties without the prior consent of the consumer given directly to the debt collection[1] However,Americollect, Incmay disclose information regarding the underlying debt to respond to complaint allegations[2]This communication is not made with a view toward co llecting the debtThis communication serves asAmericollect, Inc.'s timely response to Mr***'s concerns.I apologize for the confusionOn 11/25/2014, our Insurance Department received a communication from ourclient, Radiology and Imaging Consultants, letting us know that a claim was filed to AGIA Insurance for the accountslisted in our officeAmericollect, Inchas requested the three major Credit Bureaus (Equifax, TransUnion andExperian) to delete these trade lines from Mr***'s credit filePlease allow at least days for insurance toprocess the claimIn the event that the insurance company does not pay the balances in full, Mr [redacted] will beresponsible for the remaining amountAs is evident by our rapid and thorough response to your office, and subsequently Mr***, Americollect takescomplaints very seriouslyWe also take great pride in treating consumers with the respect and professionalismthey deserveIf Mr [redacted] has any further questions about his account listed here, please contact our officebetween the central time hours of 7am to 9pm, Monday - Friday or between the ce ntral time hours of 8am to5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.?
Thank you for bringing complaint [redacted] by Ms [redacted] to my attentionUnder the Fair Debt Collection Practices Act(FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consent of the consumergiven directly to the debt collection(1] However, Americollect, Incmay disclose information regarding the underlying debtto respond to complaint allegations(2] This communication is not made with a view toward collecting the debtThiscommunication serves as Americollect, lnc.'s timely response to Ms [redacted] 's concerns.Per state and federal laws, as a licensed collection agency, Americollect must maintain certain records and informationpertaining to accounts that have been listed with our officeDue to these laws, we are unable to expunge Ms [redacted] 'sinformation from our officePer Ms [redacted] 's request, we have marked her account as a cease and desist.As is evident by our rapid and thorough response to your office, and subsequently Ms [redacted] , Americollect takes complaintsvery seriouslyWe also take great pride in treating consumers with the respect and professionalism they deserveIf Ms[redacted] has any further questions about her account listed here, please contact our office between the central time hours of7am to 9pm, Monday - Friday or between the central time hours of Sam to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am glad they had agreed that they provided unsatisfactory options to their medical services clients I recommend that before they accept the medical facilities as a client that they be able to accept all forms of payment before harassing the people who hire their clients I will still need a letter in writing that my credit rating was unharmed by this incident Regards, [redacted] [redacted]
Thank you for bringing complaint #by Mr [redacted] to my attentionUnder the Fair Debt Collection PracticesAct (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consent of theconsumer given directly to the debt collection[1] However, Americollect, Incmay disclose information regarding theunderlying debt to respond to complaint allegations[2] This communication is not made with a view toward collectingthe debtThis communication serves as Americoliect, Inc.'s timely response to Mr [redacted] 's concerns.On 01/31/2014, Americollect received accounts in the amount of $5,for Mr [redacted] for [redacted] On02/06/2014, Mrs [redacted] contacted our office and spoke with a representativeShe stated that she and Mr [redacted] wereunable to pay the balance in full and would like to set up a recurring monthly payment arrangementThe representativeoffered payments of $per monthThe representative stated that the payments would last for months and thepayments would not prevent the accounts from listing with the three major Credit Bureaus (Equifax, TransUnion andExperian) as they were scheduled to report on 04/10/unless paid in full prior to that dateMrs [redacted] then set upthe recurring payments with a checking account.On 10/14/2014, Mrs [redacted] contacted Americollect stating that Mr [redacted] was upset that the balances were listed onhis credit file and stated that she was told by a representative that they would not list as long as she was makingpaymentsA Team Leader reviewed the phone call from 02/06/an d noted that Mrs [redacted] was told the accountwould be listing with the Credit Bureaus unless paid in full prior to 04/10/On 10/17/2014, Mr [redacted] contactedAmericoliect and sta ted that he wanted cali recordings from Mrs [redacted] 's phone call on 02/06/to prove that theywere told the accounts would not list with the Credit Bureaus if payments were set upWe have sent the call to the [redacted] for their review.On 10/20/2014, Mrs [redacted] contacted our office againA representative explained that her conversation on02/06/did not include a representative stating that the accounts would be held from her credit fileMrs [redacted] stated t hat she understood that the accounts would remain on her credit file and asked if she could dispute the accountto get it removed more quickly_ We have since disputed the account for Mrs [redacted] per her request on 10/20/2014, ifshe no longer disputes the balance listed in our office or has any further questions, she is able to contact us at1· ###-###-#### Monday· Friday 7am-9pm or Saturday 8am-5pm Central Standard Time.As is evident by our rapid and thorough response to your office, and subsequently Mr [redacted] , Americoliect takescomplaints very seriously
Thank you for brin ging complaint ID# [redacted] by Ms [redacted] to my attentionUnder the Fair DebtCollection Practices Act (FDCPA), information regarding a debt may not be disclosed to any third partieswithout the prior consent of the consumer given directly to the debt collection[1] However, Americollect,Incmay disclose information regarding the underlying debt to respond to complaint allegations[2] Th iscommunication is not made with a view toward coll ecting the debtThis communication serves asAmericollect, Inc's timely response to Ms [redacted] 's concerns.I sincerely apologize for Ms [redacted] 's experience with our companyOn 10/06/2014, Americollect receivedthree accounts for Ms [redacted] from [redacted] and [redacted] ***(Account # [redacted] , # [redacted] , and # [redacted] )We sent a notice to the address on file per our client'srecords and, subsequently, the address provided on this complaintWe did not receive a mail returnindicating we had an incorrect mailing addressOn 02/25/2015, the accounts were listed with the three majorCredit Bureaus (Equifax, TransUnion and Experian) as we had received no communication from Ms [redacted] rega rding the three accounts.I also apologize for any confusion caused to Ms [redacted] during her phone conversation with our office on05/22/Per the notes on our system for that date, the representative was attempting to set up apayment arrangement with Ms [redacted] to pay the accounts listed in our officeAs Americollect collects fromall responsible parties for the accounts listed in our office, Ms [redacted] was asked for her husband'sinformation as Wisconsin is a Community Property stateWe have marked both Ms [redacted] and Mr[redacted] 's accounts as a cease and desist.Regarding the check in the amount of $Ms [redacted] sent in on behalf of her husband's account, theaccount has since been cancelled from our office and a letter, along with the check, has been mailed to Mr[redacted] Again, I Sincerely apologize for any inconvenience caused to Ms [redacted] As the three accountslisted in our office are paid in full and due to the frustration caused to Ms [redacted] , Americollect will requestthat the three major Credit Bureaus remove all record of the accounts from Ms [redacted] 's credit history.As is evident by our rapid and thorough response to your office, and subseq uently Ms [redacted] , Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Ms [redacted] has any further questions about her accounts listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of 8am to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the check returned for overpayment of my husbands account.I am still waiting for the credit bureau to update their records, as my loan officer ran my report this morning and these bills from americollect still show on my credit report as unpaid As long as Americollect has reported them as paid to the credit bureau's I am fine with it If these do not appear as removed within days I'll follow up with Americollect and the credit bureau's directlyThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in contact with the insurance carrierThey have yet to receive ANY correspondence regarding this claimThe insurance carrier is waiting for an itemized bill from the radiology groupI have previously requested the same and have yet to receive any correspondence from anyone associated with the radiology group of said claimThe insurance carrier requested an itemized bill from the radiology group in August also and never received it Regards, [redacted] ***
Thank you for bringing complaint ID # [redacted] by Ms [redacted] to my attentionUnder the Fair Debt CollectionPractices Act (FDCPA), information regarding a debt may not be disclosed to any third parties without the priorconsent of the consumer given directly to the debt collection[1] However, Americollect, Incmay discloseinformation regarding the underlying debt to respond to complaint allegations[2] This communication is notmade with a view toward collecting the debtThis communication serves as Americoliect, Inc.'s timelyresponse to Ms***'s concerns.I sincerely apologize for any frustration Americollect may have caused Ms***As we collect on behalf ofour clients we are only authorized to settle on accounts that they have given us authority to do soMs***has four accounts list with us with two different clients and neither of which offer a settlementMs [redacted] didhave a conversation on May t h with a representative of Americollect who incorrectly offered Ms [redacted] a 25%settlement on the four balances owed in our office.While we were incorrect in offering Ms [redacted] a settlement on these four accounts we have here in our officefor Ms***, I will up hold the settlement agreement that she was offered on May tho Americollect will paythe difference to our clients in order to make them whole and to be able to update Ms***'s credit file asPaid in Full.As is evident by our rapid and thorough response to your office, and subsequently Ms***, Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Ms [redacted] has any further questions about her accounts listed here, please contact our office between the central time hours of 7am to 9pm Monday - Friday or between the central time hours of 8am to 5pm, SaturdaysThank you again for bringing this to our attention and allowing me to respond
Thank you for bringing complaint ID # [redacted] by Mr [redacted] to my attentionUnder the Fair Debt Collection PracticesAct (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consent of theconsumer given directly to the debt collection[1] However, Americollect, Incmay disclose information regarding theunderlying debt to respond to complaint allegations(2) This communication is not made with a view toward collectingthe debtThis communication serves as Americollect, Inco's timely response to Mr***'s concerns.On 08/ 08/2014, we received six separate accounts for Radiology and Imaging Consultants for a total of $1,Wehave resent a notice to the address on file per this complaintThe accounts listed in our office are not accruing interest.On 09/17/ 2014, we rece ived an explanation of benefits from Mr***Our insurance department is currently workingwith our client to determine if a claim is able to be filed to Mr***'s insuran ceDue to the nature of the documentsMr [redacted] has requested, we will send them to the address on file per this complaint via the U.SPostal Service once wereceive them from our client.As is evident by our rapid and thorough response to your office, and subsequently Mr***, Americollect takescomplaints very seriouslyWe also take great pride in treating consumers with the respect and professionalismthey deserveIf Mr [redacted] has any further questions about his accounts listed here, please contact our officebetween the central time hours of 7am to 9pm, Monday - Friday or between the central time hours of Sam toSpm, Saturdays
Thank you for bringing Mr [redacted] 's additional concerns regarding complaint [redacted] to my attention.Under the Fair Debt Collection Practices Act (FDCPA), information regarding a debt may not be disclosed toany third parties without the prior consent of the consumer given directly to t he debt collection[1) However,Americollect, Incmay disclose information regarding the underlying debt to respond to complaint allegations.[2J This communication is not made with a view toward collecting the debtTh is communication serves asAmericollect, Inco's timely response to Mr [redacted] 's concerns.We sent Mr [redacted] the validation notice on 01/08/2015, which we also attached to our previous response, aswell as two itemized statements on 03/26/and 04/03/If Mr [redacted] is not receivin g our mailings,he may want to speak with his local post office as the address we have been sending the information to is thesame address Mr [redacted] has provided in all of his correspondences regarding this matter.On 04/08/2015, our Customer Service Department req uested additional inform ation regarding this accountfrom our client, [redacted] Our client has provided additional information in the form of apatient agreement bearing Mr [redacted] 's signature, a copy of Mr [redacted] 's driver's license, and a copy of hisinsurance cardAs a courtesy, I have resent the itemized statement along with the additional information tothe address we have on file and, subsequently, the address Mr [redacted] has provided several timesAlthoughAmericollect is not responsible to verify Mr [redacted] 's receipt of these statement s, we have sent t hisinformation via certified mail.Due to the frustration caused to Mr [redacted] , once the account is paid in full, Americollect will request that thethree major Credit Bureaus (Equifax, TransUnion and Experian) remove the accounts from his credit history.As is evident by our rapid and thorough response to your office, and subsequently Mr [redacted] , Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Mr [redacted] has any further questions about his account listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of 8am to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond