Americool Heating & Cooling, Inc.

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Revdex.com:
At this time, I have not been contacted by Americool Heating & Cooling, Inc. regarding complaint ID
Regards,
*** ***

See Attachment.

Dear [redacted],
I wanted to take the time out of my day to thank you and your company, for doing such an outstanding job fixing my central air conditioning unit. My unit stopped working on July 4th, and was able to get an appointment first thing on Monday, after a holiday weekend. My appointment time was scheduled today between 12-5. I was pleasantly surprised when your office called to tell me that the technician was on his way, and he would be arriving before 12.
[redacted] showed up at my door around 1130 and was very friendly and professional. He surmised that my motor on my fan had gone bad, after describing to him the burning smell that was throughout the house on Friday. He was confident that he could assess and fix the issue and have my ac up and working that day. He worked efficiently and very quickly, not letting the hottest day of the year slow him down. I was amazed and very impressed by his skill and his ability to work so quickly in the heat, and to replace my fan motor and add refrigerant, all in about an hour’s time. The temperature read 84 on my thermostat and was steadily climbing, and I was concerned about the pets and their safety and comfort with such high indoor temps.
Rest assured I will sleep well tonight in a comfortable house, and will have peace of mind, knowing what a great job [redacted] did and the solid service that your company provided. AmericoolVA has definitely won my service, and I will insist that my Home Warranty using you guys next time, and you have a customer for life.
Thanks,
[redacted]

I was very impressed with the professional way ** and his son [redacted] took care of my daughters air conditioning problem. They were courteous, fast, and caring and priced reasonable. I'd give them a five star rating.

We had our furnace, heat pump, and water heater replaced by this company a couple months back and as per contract they were going to handle everything including pulling permits. Come to find out after having called recently we would have to pay once again to "reinstate" the permit. As the contract states, they were suppose to have the permits and inspections handled and we had already paid them thousands of dollars to have everything in order. This company is contracted by lowes which had me calling them to try and resolve the issue but they refused to do so without another payment again. Will also be filing complaint with VA DPOR board of contractors.

My heat pump failed this past weekend and I called Americool. I had used them in the past and had excellent results. Their Tech, [redacted] came out (they responded to my call with two hours!) and within minutes diagnosed the problem (bad fan motor capacitor). He changed the cap and checked the fan motor to be sure it was not damaged (as sometimes happens when a cap goes bad). He was very professional and obviously knowledgeable. I can recommend this Company without reservation……

Dear [redacted],

I wanted to take the time out of my day to thank you and your company, for doing such an outstanding job fixing my central air conditioning unit. My unit stopped working on July 4th, and was able to get an appointment first thing on Monday, after a holiday weekend. My appointment time was scheduled today between 12-5. I was pleasantly surprised when your office called to tell me that the technician was on his way, and he would be arriving before 12.

[redacted] showed up at my door around 1130 and was very friendly and professional. He surmised that my motor on my fan had gone bad, after describing to him the burning smell that was throughout the house on Friday. He was confident that he could assess and fix the issue and have my ac up and working that day. He worked efficiently and very quickly, not letting the hottest day of the year slow him down. I was amazed and very impressed by his skill and his ability to work so quickly in the heat, and to replace my fan motor and add refrigerant, all in about an hour’s time. The temperature read 84 on my thermostat and was steadily climbing, and I was concerned about the pets and their safety and comfort with such high indoor temps.

Rest assured I will sleep well tonight in a comfortable house, and will have peace of mind, knowing what a great job [redacted] did and the solid service that your company provided. AmericoolVA has definitely won my service, and I will insist that my Home Warranty using you guys next time, and you have a customer for life.

Thanks,

I was very impressed with the professional way ** and his son [redacted] took care of my daughters air conditioning problem. They were courteous, fast, and caring and priced reasonable. I'd give them a five star rating.