AmeriDream Fence & Decks, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (4000, 11, 2015/05/13) */
We have contacted client and did service on the fence on May 1st

On April 20th I scheduled an estimate appointment for Friday the 29th in Country Club Hills at 6:p.mThe salesman never showed up for the appointmentI never received a phone call telling me that he would not be comingI called and left a voicemail that night and then again yesterday (as I hadn't received a response yet) - as of today still hadn't received a callI called again today to be told that they wouldn't be able to schedule a new appointment for over a weekAs a customer who is looking to get a fence installed as soon as possible and has already waited two weeks - this is ridiculousI was already leery of doing business with Ameridream due to all of the negative reviews I read on Revdex.com and Facebook, however decided to give them a chance anywayI regret that decisionIt was a complete waste of time and effortI will be taking my business elsewhere

Hi, We spoke to customer and we will be out on Sept27thThank You

Initial Business Response /* (1000, 7, 2014/04/03) */
We have called the client and unfortunately did not get an answer but we left a voice mail letting them know that we will be there Monday April 7th to replace the New England Cap and all pickets
Initial Consumer Rebuttal /*
(3000, 9, 2014/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Ameri dream back on Apr advising them Apr would be fine and that I would leave notes on the areas that need repairUnfortunately, the notes are still up;the company was a no show
Final Business Response /* (4000, 11, 2014/04/18) */
Our representative will be out to the property to replace the pickets by the 20th of AprilThe New England cap has already been replaced, but when he was out there to replace the cap he mistakenly took thicker pickets
Final Consumer Response /* (2000, 13, 2014/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
all of the requested work was completed thank you very much !

Initial Business Response /* (1000, 5, 2014/10/06) */
After multiple conversations with the client we still have not been able to make her happyWhat we installed is what is on the signed contractShe has a privacy fence the small gaps on her fence between each board are and
necessary for the contraction and expansion of the woodWe tried adding another board to the outside of the fence to cover the gaps all the fence was going to look even our cost was around $1,we offered it for free just to make her happy and showed her by adding the boards to one panel and she did not like it
The owner went out there to explain just like we do to all of our clients and solve the issue with no luck at allShe is looking for a double fence which is something totally different to what she signed on the contract and the pictures that the sales rep had showed her of the fence.The cost of the double fence is almost twice the price of the original contract which she does not want to pay eitherThe day she signed never did she mention or ask that she wanted gaps on the fence
We have never had a problem like thisShe does not want to pay or come to an arrangementWe did what was on the contract
Initial Consumer Rebuttal /* (3000, 7, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ameri Dream office called me on Oct1st at 1:pmThe young lady told me that I was to send the payment for the balanceI told her that once the fence was corrected I would pay the balanceShe said that they would come and remove their fence and I said okay, you can send me the money I paidShe said I would not jet ant money back
Oct4th at 4:pm I received a call from the same young lady, she said that on Monday morning they would come and do the inside of the fence and I said okT was looking forward to having the fence completed and make the final payment
Monday morning the worker put some sort of wood on the outside alone the gate area, it took away the look of the fence, at that time they made a call to the ownerHe arrived and saw the sample that I did not likeAt that point he showed me a two inch piece of red cedar wood to cover the entire fence on the outsideThat would take away the exterior appearance of the fenceAt that point I made a comment, to use the two inch pieces around the inside that would help make the privacy on the fenceThe owner said I would have to pay more moneyAt this point the owner offered me $off the balance, I said my only desire is to have a privacy fence that is right
After conversation knowing that I wanted a fence done right, the owner stated to me that he was going to place a lien on my property for the balance dueIn my year's of experiences with companies I've never been told such an hurtful statement that was made on their responseAfter all of this I would like the fence removed from my property and my money returned to meAnd also please return and install my original fence as it was
Final Business Response /* (4000, 12, 2014/10/20) */
Hello again,
We have a signed contract with the style picture number and it also explains about the wood gaps because of expansion and contraction of itI have attached the signed contract and picture from our websiteI am sorry but we have tried to settle with the client and she refuses she is asking for pickets on the inside also that is a lot more material and labor which she cant afford according to her
The owner mentioned the lien on her property after several attempts to make her happy even if it cost the company to loose a bit(It is also mentioned on the back of the contract that she signed) We like to satisfy our customers but we cannot be taken advantage ofIf we remove her fence like she would like to we will not install her old fence since it has been disposed of and no money will be refunded
Most of the 313ft fence installed will not be reusable and we have paid for labor for two days plus we will have to pay labor the day of removal for a third day of laborNot to mention our time, gas and removal of original fence with disposal of it and the dirt
We expect a call from her with payment as stated on the contract "balance is due upon completion" and we have completed her fence or the terms of non payment on the back of the contract will be executed
I have attached the signed copy of the front and back of the contract the picture of fence number she requested can be seen at ameridreamfenceanddeck.netPictures of the new fence had been attached to our previous response
Thank You

After speaking with Mr*** we agreed on being a misunderstandingWe went on 8/17/and moved the dog run per their request and finished the job

Initial Business Response /* (1000, 10, 2014/12/03) */
We don't have any problem in doing what client is asking forThere was a misunderstanding in the process to get it fixedWe had it on the schedule but our crew had a problem on another job and was unable to go on the scheduled dateThe
office informed client that we were unable to go on that scheduled date and would call back with new date but unfortunately that was not done and our accounts payable department was unaware that the service had not been doneWhat our client is asking it is not written on the contract but we are OK with doing due to not being a big issueThe space on the gate is basically what the hardware usually needs to work properly but if client wants the no gap we will attach something to cover the gap and latches will be turned aroundThose locks can work both waysThe lock comes in pieces and when we turn it around we will not unscrew from the post so no other holes will be made
We apologize for the inconvenience and will contact client to set up new service date

Hi,Sorry about that we called you yesterday to set up a date and left a voice mail. Our service coordinator was not aware that you had returned from Vacation. She has not sent anyone out to your property so the two men you saw were not from our company. Please let us know when you are available for...

us to stop by and service your gates. Thank You

Very unhappy with this company's work crew. Our fence install was nothing short of a cluster because of a language barrier. Workers did not speak nor understand English! This resulted in one side of our fence nearly being put in the wrong location and after being directed several times the workers tied our neighbors fence into ours! Beware if you use this company! You must stand over these workers every second if you want it done right! There shod have been an English speaking supervisor directing this work crew. Totally clueless. I was very pleased with the salesman but workers are incompetent. Also, I was assured the fence would be completed in a day as I have 2 large dogs that need to be fenced. They finished 3/4 of it and went home at 6.

Initial Business Response /* (1000, 5, 2015/07/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
On 7/11 we left her a message that we had her on the schedule to install the caps on Monday 7/15 late morning or early afternoon. Cap was...

installed 7/13/15 in the afternoon.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/03) */
We don't have any problem in doing what client is asking for. There was a misunderstanding in the process to get it fixed. We had it on the schedule but our crew had a problem on another job and was unable to go on the scheduled date....

The office informed client that we were unable to go on that scheduled date and would call back with new date but unfortunately that was not done and our accounts payable department was unaware that the service had not been done. What our client is asking it is not written on the contract but we are OK with doing due to not being a big issue. The space on the gate is basically what the hardware usually needs to work properly but if client wants the no gap we will attach something to cover the gap and latches will be turned around. Those locks can work both ways. The lock comes in 2 pieces and when we turn it around we will not unscrew from the post so no other holes will be made.
We apologize for the inconvenience and will contact client to set up new service date.

Initial Business Response /* (1000, 5, 2014/04/11) */
We are in contact with the customer and working on resolving the issue. We will try to reach a resolution by Saturday the 12th.
4/12/14 Info from business:
We spoke with the customer and we have placed a couple solutions on the...

table. The customer will return our call the following week with their decision.
NOTE FROM THE Revdex.com:
Please hold off on your response pending your decision on the options presented to you by the business. We recommend that you contact the business to discuss your decision and advise us of the final agreement between you and the business.
[redacted]
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Consumer Response /* (450, 13, 2014/05/05) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:

Hi,
Sorry about that we called you yesterday to set up a date and left a voice mail. Our service coordinator was not aware that you had returned from Vacation. She has not sent anyone out to your property so the two men you saw were not from our company. Please let us know when you are...

available for us to stop by and service your gates. Thank You

Initial Business Response /* (1000, 11, 2014/08/22) */
On 8/19/14 her deposit was refunded by check in the mail.