Amerigas Propane, L. P.

The West Herr Automotive Group has a reputation for being a fair and honest company in this community. We have received the Revdex.com Torch Award for Marketplace Ethics six times. We use the following process to prepare the estimate for his vehicle: To ensure
that our pricing is fair and consistent, we utilize the ALLDATA labor guideThis is an industry accepted guideline to determine the estimated repair time and parts cost based on OEM labor times and repair operations manualsThis guide lists the labor time to remove and replace the parking light bulb at hoursThe headlamp bulb shows hours as the standard time. According to step one of General Motors repair manual Document ID 2151834, we are to "Remove the front bumper fascia"Although it may be possible to access the bulbs by removing the inner fender liner, there is a greatly increased risk of damage or injuryWiring harnesses can become disconnected and retaining clips can be brokenFor these reasons, we follow the GM repair manual procedures to protect our customers and technicians. We certainly appreciate Mr***'s business and apologize for any confusion with the quote provided. In the spirit of customer satisfaction, we will give Mr*** a $service credit for his next service visit. I hope this clarifies our process. Annette S*Executive Assistant

We have reached out to Ms*** and am currently working with her to find another vehicle that the bank is willing to finance and that she is willing to accept

Even though we did not have the opportunity to inspect the tires, in the spirit of customer satisfaction, we refunded Mr*** for the purchase of two tiresHe is satisfied with the resolution

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.
West herr has said they will provide financing I have contacted them and I am awaiting options so far nothing has.been offered last contact was I was told giving me a car would not make me happy and I was to contact ed wwhich is who I spoke to and that was 07/14/i reached out left a message no answer I will reach out to ed again today to see what can be offeredRegards,
*** ***

We are sorry for the troubles that our customer is having with their vehicle.  They have been contacted by the Sales Manager to work with them to trade them out of their vehicle if they are unhappy with it.