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Amerigas Propane

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Amerigas Propane Reviews (1)

• Jan 07, 2021

Left in the cold - would give a zero rating if I could
I am on an automatic fill plan. I noticed my tank was at 10% so I called to request a fill up. No fill up. Called again at 5%. No fill up. When I ran out completely I called the emergency number, which has a super long wait - 2 hours. I was told that service reps are not allowed to talk to delivery scheduling so they couldn’t give me a delivery date. So I had no heat and it’s 15 degrees outside, and no stove or oven gas. I’m off grid, so I can’t use an electric heater. For 4 days, I have no heat and no recourse. On the 5th day I see an Amerigas truck in the area and manage to talk to the driver. After all this, I was not on his list! He graciously came over to fill my tank, noticing a gas leak, so he replaced a part. I’m supposed to get compensated for the leaked gas since it was an Amerigas tank, but can’t talk to anyone who can help. This company has F minus customer service if you need to get something resolved. They do not care if you are left without heat in the winter and have no one empowered to actually do anything to help. The delivery drivers are conscientious and helpful when they come. But even they are not allowed to speak to the person scheduling deliveries when they need to. The company had cut staff and is doing everything they can do to make actual customer service a thing of the past. If you have an alternative, take it!

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Address: 10501 Airport Hwy, Swanton, Ohio, United States, 43558-9578

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