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Amerigas Propane

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Amerigas Propane Reviews (3)

• Apr 06, 2021

Amerigas is the absolute worst company I ever had the displeasure to deal with.
After numerous unsatisfactory service I received from Amerigas, I decided to exercise my right to discontinue our three (3) business relationship last year. Amerigas had no intention of honoring my option to end our agreement. Soon after I made my intent to discontinue with our contract, Amerigas sent me a bill for rental of their unneeded and disconnected 500-gallon propane tank. I had sent "numerous" e-mail messages to Amerigas' Honesdale, PA manager, Candy Bortz who ignored all of my requests to return their tank to their property in Honesdale. Then, Amerigas actually sent my account to a collection agency for non-payment for the rental of this unneeded, unused and disconnected tank. I am 76 years old and must say that this is the absolute worst Company I have ever had the displeasure of doing business with. To this day, some 6 months or so from the end of our contract agreement, their tank is still sitting at my property waiting for them to pick it up and put it somewhere where it can earn money from some other sucker who chooses to use this outfit for their propane usage.
Amerigas is the absolute worst company I ever had the displeasure to deal with.

• Jan 07, 2021

Left in the cold - would give a zero rating if I could
I am on an automatic fill plan. I noticed my tank was at 10% so I called to request a fill up. No fill up. Called again at 5%. No fill up. When I ran out completely I called the emergency number, which has a super long wait - 2 hours. I was told that service reps are not allowed to talk to delivery scheduling so they couldn’t give me a delivery date. So I had no heat and it’s 15 degrees outside, and no stove or oven gas. I’m off grid, so I can’t use an electric heater. For 4 days, I have no heat and no recourse. On the 5th day I see an Amerigas truck in the area and manage to talk to the driver. After all this, I was not on his list! He graciously came over to fill my tank, noticing a gas leak, so he replaced a part. I’m supposed to get compensated for the leaked gas since it was an Amerigas tank, but can’t talk to anyone who can help. This company has F minus customer service if you need to get something resolved. They do not care if you are left without heat in the winter and have no one empowered to actually do anything to help. The delivery drivers are conscientious and helpful when they come. But even they are not allowed to speak to the person scheduling deliveries when they need to. The company had cut staff and is doing everything they can do to make actual customer service a thing of the past. If you have an alternative, take it!

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Address: 10501 Airport Hwy, Swanton, Ohio, United States, 43558-9578


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