Ameriglide, Inc.

To Rave/Amerglide: Hey guys, here's an easy fix to charge problem, the contact spring loaded strip (wiper) needs a simple wave form on the edge so dirt, dust or plastic like from xmass garland can't work as insulator between blade and charge rails. Your design sucks, flat blade .060 inch thick, only takes one little blade of garland to loose contact on the charge strips. Make this a wave (ripple) edge and it will automatically give a wiping action which helps remove trapped particles if encountered. Now, the particle just stays put as an insulator and no charging until it's removed. Please have your engineers review this problem. From a retired engineer that worked Johnson Controls who is tired of fixing your screwed up design. Get it together guys.

Bought Ameriglide stair lift June-2015.this is the 4th time it dies. We left 4messages and an email and 2 texts.Nobody iresponds. Patient ist rapped.Bought the chair lift for my Parkinson's diagnosed 88 year old father in law in June 2015. in less than 1 year, it died 4 times. First time, the battery was not charging. [redacted] the local technician made my parents pay $80 to fix it while the chair was 2 months old. The second time, the chair was sliding back from the charging terminal draining the battery again. The third time, the chair got off the track and stopped in the middle of the chair making it even more hazardous for my dad to go on the stairs. This time the chair is completely dead. EVERY time was called service, it was at least 2 weeks before [redacted] sowed up to fix it. 2 out of 3, he would say he is coming, we take time off from work and then he calls at the end of day changing the time to a different day. This time, they all went dead. No response whatsoever and my dad is trapped downstairs. My wife called [redacted], [redacted] boss on Friday, June 3rd and left a message explaining the urgent need for service. No response. She called again on Mon, June 6th and left an upset message. No response again. I texted [redacted] again 2 weeks ago and he replied stating that "he never encountered that many problems with a chair". Not sure what that means to us. He promised that he would show up either last Tuesday or Wed (June 7th or 8Seanth) and that he would text to confirm. He went silent. I sent an email to [redacted] his boss and the big boss demanding a response with no result. They absolutely don't care. my dad cannot access his bedroom or his bathroom to take a shower. Are we truly in the US???? My gut feeling is that they are waiting past the 1 year to say they are not responsible for the repair. The installation is faulty obviously because the chair is getting out of track or sliding on the track and dying and they are willing to do NOTHING about it.Desired SettlementWe need IMMEDIATE fix of the chair so that my father in law can access his bedroom and bathroom and I need a complete replacement of the tracks as they proved to be faulty.Business Response Consumer has been in contact with tech support. The remote controls are radio controlled. Something in his home or the neighbors has the same radio frequency and is moving the machine off the charge strips. a new board to change frequency has been sent to the consumer. A tech is being located to install.Consumer Response It's been 13 days (after the initial 3 weeks waiting period). We contacted the technician [redacted] who is assigned to our case twice since with no response. We reached out to his manager twice. The manager sent a part to our house and said that he was going to contact the technician and have him call to set an appointment. 13 days later than the Revdex.com complaint and the technician still failed to communicate with us. We have the part, it's sitting in a box, the chair is still not working and we just hear promises from the manager without ANY response from the technician. Either the technician is completely checked out or the manager is just pretending to communicate with the technician **exxxx) to make the complaint lapse.We still have no resolution and the company is still not willing to do anything about it.

After looking on line to find a company that would install my 88 year old mother in laws a lift. I spoke to an Ameriglide rep. He wanted a debit card so he could charge the unit to me first or send a wire transfer. (Really) Then he wanted me to pay for the install before it was even installed. This must be a pretty weak company if it can't take half on a product and balance and payment for install after the install is done. POOR business model. Then when I questioned this he went off on me (RUDE) and hung up on me. After reading other reviews I'm glad I am moving on to anther company. NEVER AGAIN WILL I CALL THIS COMPANY OR RECOMMEND!","neg-2

Problems with installation of product and technical assistance with problems.Product: Ameriglide HOrizon Stair LiftModel #:[redacted]Purchase date: 5/9/16Order #: [redacted]Acct #: [redacted]Amount: $2473.00 ($1898 for stair lift; $575.00 for install)Paid for by [redacted]Sales Rep: [redacted]I purchased a stair lift in early May (5/9) and still cannot use it a month later. The original installer never showed up and the second installer installed the battery charger incorrectly (5/26). I was promised that a battery charger would be over-nighted on 5/27 by [redacted] and as of 6/3, we have not received it. I then asked for a technician by was then told to buy a battery charger - I did but it still does not work. I can occasionally get through to a representative but many times my calls will not be returned or it will take days for them to return my calls. Every time I call I am sent to the same two people - [redacted] or [redacted] - and they are slow to respond. At this point I am going to have to take the stair lift out and re-build a ramp in my house to get my wife to the bathroom and bedroom. Desired SettlementI need the chair lift - I would prefer for the lift to be fixed so I can use it. If not I want my money back.

I bought 2 Stair Lifts: upstairs/downstairs. After a few trips, one of the lifts stopped working. A technician fixed it. 2 days later it stopped. I am a disabled Marine Corps Infantry Colonel and a veteran of the Korean War (1950-51 Enlisted)and Vietnam War (1965-66 Company Commander). I need a cane whenever I walk, and an escort if I want to go outdoors. My last Combat BPPV Vertigo attack (25 May 2015), left me spinning at the top of the stairs. I was turning over while being thrown down the stairs and slammed into the middle of the staircase. I was then spinning, turning and finally sent upside down, head first to the bottom of the stairs. Landing on the front of a large chair on my upper shoulders, then my neck and finally the back of my head. I fractured 5 ribs and dislocated 2 ribs. Fragments from the fractured ribs punctured my lungs causing blood to enter my lungs; also one lung was torn and leaking air. The blow on the back of my head has left me with very little of my long and short termmemory. I was taken to Ft Belvoir Army Hospital and after seeing the extent of my injures, rushed me to Walter Reed Army Hospital, where the staff decided on three procedures to save my life. They finally decided on the best procedure and it was successful. After 2 weeks hospitalization and 5 weeks Home Nurse Care, I was finally discharged from the hospital. Walter Reed Hospital designated me as a High Fall Risk patient and when I was discharged a "HIGH FALL RISK" wrist band was put around my wrist. I was told to alwayswear the wrist band.Because of my war disability, I purchased two AmeriGlide Vesta Stair Lifts in November 2015. Shortly after the purchase, one of the Stair Lifts stopped working. The technician came and fixed the problem. It only worked one time, and stopped working again. I called [redacted] responsible for all problems with the lifts. He told me that he would send a technician to check the problem. I told him that this was supposed to be a new item, and 2 "stoppages" shortly after purchase was enough to tell me otherwise. I told him a wanted a replacement, not another repair. The company can either replace the Stair Lift or remove the Stair Lift and refund me the money I paid for the lift, including the installation charge. I have not heard anything since then.This was supposed to be a "new" item. It seems very unlikely that a new item would break down twice after so short usages. I think I was given one new stair lift and a refurbished stair lift. These lifts cost me over $4,000 and $999 installation. I expected reliable products for that price. The person in charge of problems with the Stair Lift [redacted] told me he was going to send a technician. I told him that I did not want a technician. 2 breakdowns in a few weeks was enough for me, as I have to crawl up and down one of the stairs, because of poor product performance. I want a "new" replacement, or a "FULL" refund for the stair lift.Desired SettlementThe company can either replace the Stair Lift or remove the Stair Lift and refund me the money I paid for the lift, including the installation charge. - Colonel [redacted] USMC RetiredBusiness Response Customer is set up for a service call, Once the issue is diagnosed it will be fixed.

Complaint[redacted] chairlift reliability issues, repairs, lack of response, potential safety hazard.July 1, 2014Ameriglide, Inc.[redacted]Attn: Customer Service ManagerReference: [redacted] Warranty/Replacement NeedDear Customer Service Manager,We installed a [redacted] chair lift for my parents in the summer of 2012. The unit ran fine for a few months and then stopped. We had [redacted], your service tech from Mt Prospect, IL, replace the PC board along with normal calibration and verification. We have since had to have boards and batteries replaced at least two more times since then by him. The unit is now dead and completely unusable again.We have spent hundreds of dollars and multiple service calls only to have it stop running part way up or down again for the fourth time. We have no confidence of any longevity of this particular unit. We need to resolve this either by providing a replacement unit, a different and more robust model (our preference) or a buyback of this unit so I can pursue a different direction.With the unit stopped in the middle of the stairs it creates a very serious safety hazard for my elderly parents. The installation is installed and registered under;[redacted] ([redacted]For reference, the unit was originally shipped to my old Wisconsin address;[redacted]All future correspondence needs to be done via our present home address;[redacted]I am formally requesting a response to this problem to resolve this manner in a timely fashion. I would like to see this resolution take place and their unit up and running reliably no later than July 31st so I can coordinate with my parents. I would prefer to not pursue other legal actions if this can be resolved quickly and amicably. Please advise your action plan to me no later than July 11th.I look forward to your favorable response.Regards,[redacted]Desired SettlementPer letter submitted 7/1/2014 which is the text above under summary.Business Response We are very sorry you have an issue. We checked our records and we received no calls about an issue since 1/13/2013. The tech referenced does not work for AmeriGlide he works for [redacted] which does installs and repair work on stair lifts.Now that we know there is an issue a new carriage will be sent out to fix the issue.Consumer Response I have spoken with [redacted] at Ameriglide and they will ship out a new motor unit to replace the one that is defective. I will work with the installer to have it installed, tested and verified upon its arrival and advise accordingly.Final Consumer Response

Have new chair and it is defective, can not get the service company to fix the issue, plus they want $350 to fix a warranty issue [redacted] stair chair is defective and I am having issues getting any response from the service department. Purchased 4/26/16 from salesman [redacted]. Paid $1798, just requested a refund since we can't get the chair repaired. Called several times today, and was informed by Customer Service (?) to not call again as I was bothering them...........Desired SettlementEither repair or refundBusiness Response An service call has been set up for Friday 6/17.

Chair lift purchased through Ameriglide. Chair not installed correctly. Ameriglide will not fix this chair lift.On 3/14/16, I purchased a chairlift from Ameriglide through contact person of [redacted] The order number is XXXXXXX. My cr is 10-COXXXXX. The total payment amounted to $1,739.00 that was paid for via credit card. I contacted Ameriglide for assistance with installment of chair and they gave one name of [redacted] came out to install the chairlift on 3/22/16 and stated he needed to come back to finish the job-which he did on 3/24/16. He requested cash payment of $300.00 which was given to him at that time. Upon my return home from a knee replacement on 3/24/16, the chair began tilting sideways while I was riding it up the staircase. We ourselves needed to reinforce the chair with a bolt in order to secure safety. The chair also has problems with being called up the stairs using remotes and stops repeatedlybeeping multiple times. The chair also does not charge while at the top of the stairs and leaves me "stranded" upstairs as it takes several minutes to call the chair up using the remote. I contacted Ameriglide on 3/30/16 to resolve the problem and was informed that [redacted] would [redacted] immediately regarding my situation. I did not hear back from Mr. [redacted] and contacted him again on 4/5/16 in which he stated that the independent contractor they referred me to was "not an installer we employ" and they would not cover any work done by [redacted] I tried multiple times to speak with CEO but was denied access. I then was contacted by [redacted] who stated that all my problems were installation related and stated he could send out a "network" tech to come out and correct issues with the chair for a discounted price of $400.00. He provided me with another name of [redacted] with [redacted] I have yet to be contacted by this man and my problems with a safe and secure working chairlift remain2 months later.Desired SettlementI would like the chairlift repaired at no additional cost and by an Ameriglide technician that is covered by the company within the next month; June 2016. Business Response Consumer purchased a stair lift for self installation. If the consumer deicides they want AmeriGlide to install the lift we charge them appropriately and set up install. We do not refer business away. If consumer would like a service call to fix the issues from her installer we would be more than happy to do thisConsumer Response I understand that I am able to contact the company for assistance with fixing the chairlift. My issue, however, is that I had originally done so and was referred to an independent contractor who did not install the chair lift properly. Upon my contacting Ameriglide in regards to this matter, I was informed that they did not cover this persons work. Yet, Ameriglide is the one who referred me to this person; who I paid to install the chairlift. I reached out numerous times to Ameriglide in regard to this matter and now have been referred to another contractor--but for an additional installation fee of 400.00. I believe I should not be charged for a second installation tech as the first one Ameriglide referred me to botched the job and I will now be paying over 700.00 just for installation. If I was informed in the beginning that the first mans work would not be covered by Ameriglide, I would not have agreed to have him come in my home and do work of any kind. I would like the installation the second time around to be free of charge and the chair lift to be fixed and working safely in order for me to obtain independence within my home. Final Business Response The installer hired by the customer is not an AmeriGlide installer. We will not do a free service call for work done by an independent installer. The payment was made to the independent installer. Her issue is with him. For a service call fee we will go fix his errors.

I purchased a [redacted] chairlift in July 2013 and within 2 weeks of installation the unit has failed to reliably take my wife up and down stairs. Desired SettlementMy wife has severe rheumatoid arthritis and we purchased a [redacted] Stairlift from AMERIGLIDE corporate in NC because our local dealer had never installed a [redacted] before and we wanted the assurance of experienced national installation individuals.In July 2013 we purchased the unit and due to some delays in finishing our lower level we didn't install the unit until approximately September of 2013. The day the unit was installed it stopped suddenly in the middle of the stairs, and the installer looked to see if there was a problem and finding nothing and unable to repeat the problem he left. For approximately 2 weeks the unit functioned normally and then it began to stall at various spots while going up or down the stairs with my wife in essentially trapped if she was trying to go up the stairs and having the crawl up on her belly when stranded in our lower level.The unit display flashed 5 when it stalled which according to the Ameriglide people indicates a problem with the footrest "pan" that is supposed to stop the unit if it senses an object on the stairs. There are no objects on the stairs it is just that the switches are too sensitive or "shake" apparently.I spoke with [redacted] at the corporate offices at least 6 separate times over a 3 month period and he advised me to open the unit and spread the switches apart to create more room for them to operate properly. I did this several times since the unit would function for several days and then begin stalling again. Once the stalling began the unit would move only several inches before stalling repeatedly and stranding my wife wherever she was.After repeeated attempts to do it myself and several conversations with [redacted] I said "please send me a qualified repair person to do this right" and [redacted] recommended [redacted] from North Carolina. I contacted [redacted] and in spite of fact that I had this problem right from the beginning I was informed that I would be charged 150 dollars for a visit because only parts were covered by the warrantee. I was willing to do this just to get the unit working properly. [redacted] was a very nice man and came and adjusted the unit and did some general servicing and had my wife ride the unit several times up and down the stairs. Everything appeared to be resolved. TWO DAYS LATER THE UNIT WAS MALFUNCTIONING AGAIN WITH THE EXACT SAME PROBLEM. [redacted] said that perhaps the entire footrest needed replacement and said he would contact [redacted]. After no hearing anything for 1 week I contacted [redacted] and he said that [redacted] had not contacted him. However [redacted] assured me that if [redacted] thought a footrest was needed that would be provided - - but we would have to pay another 150 dollars for a visit. [redacted] assured me he would call [redacted] and arrange for him to get the footrest and I would be contacted when he was ready to schedule another appointment.After another 10 days I called [redacted] again (after I left 2 voice mail messages for [redacted] and never received a return call). [redacted] informed me that [redacted] had not contacted him.At this point I am really disappointed in Ameriglide's response to this issue. My wife is now afraid to use the stairlift and is essentially limited to using a single floor in our home. I believe that I should have the unit fixed properly and do not believe I should be charged for another 150.00 . HOWEVER, if the unit is fixed correctly and reliable I am even willing to pay the 150.00 just with the assurance that if the unit malfunctions again in a short span of time I will not be charged yet AGAIN. Most of all I need the unit to run properly so that it can be used. The people have been polite and sensitive but have not resolved the issue and have stopped responding when I contact them. This isn't right.[redacted]Business Response A tech has been to the home in the event of any issues the customer has the techs name and number.Consumer Response This issue is now fixed. It is still too early to know whether the resolution is long term. Final Consumer Response

Sales will promise you anything. I was told it would be installed immediately after it was received to just call the installer once the package arrived. I did. It is now in the third week and no install. I am now told he starts at 11:30 am. I work. This is not a good time for me. When you call the 800 number back it's a crap shoot as to who will talk to you and if they will be helpful. Other times you leave messages. No call back. The price online was $1699 and by the time we were done with tax and install price it was $2,500 and NO refunds. I am calling my credit card to withdraw the payment until it is installed. Fast to take your money, but that's it. If you need a lift contact a reputable hospital supply or an insurance or [redacted] office. NOT Ameriglide.","neg-3

3 Years ago I purchased an AmeriGlide chairlift and prepaid installation. The chair arrived, I had in installed on my new steel steps and IT HAS NEVER, I MEAN NEVER, worked. I have been in constant contact with them and they assure me that they will send out a new technician (cost me an additional $350) He left saying he had no idea why it does not work so I again called customer service in Raleigh. Assured they would get right on it and call within 3 days, my hopes were up. Long story short, after the now end of my 3 years of ownership, IT HAS NEVER, EVER WORKED. No phone calls returned, no money refunded, no explanation...NOTHING. I believe these people are con artists and you need to spread the word. Stay away from this company!!!","neg-1

Wanted to report my positive experience with Ameriglide. Bought a lift for my partents and all went better than my expectations. Excellent.","pos-1

Cannot get a response from Ameriglide regarding a warrantied replacement part.Purchased a stair lift from Ameriglide in August 2012. Serial number [redacted]. In March of 2016 started having problems with the stair lift. Spoke with the manufacturer, [redacted]. They diagnosed the problem (case number [redacted]) and said the motor needed to be replaced (part number 130-00153). [redacted]'s warranty was only for 3 years so their warranty had expired. But Ameriglide has a 5 year warranty. I contacted the Ameriglide service department and they said I needed to speak with [redacted] regarding a replacement part. I called [redacted] numerous times and left voice messages over the course of many weeks. My calls were never returned. After this I spoke with [redacted] in sales and he said he would speak with [redacted] and contact me about a resolution. He never returned my call. A number of weeks after this I tried calling [redacted] a number of times only to get his answering machine. I left a message on 5/10/2016. He has not returned my call.Desired SettlementRequest a replacement motor under warranty for my Ameriglide Rave stair lift. Part number [redacted]Business Response The warranty motor has been ordered and should ship in a couple of days to consumer.Consumer Response Satisfied with the business' response although I have yet to receive the warrantied replacement motor ... as of May 30, 2016. I wanted to respond before the expiration of this complaint and thank the Revdex.com for their help in getting this resolved. If I don't receive the replacement motor in a couple weeks then I will file another complaint.Final Business Response Order has been processed should receive shortlyFinal Consumer Response Motor was received. Thank you.

Ameriglide will not abide by their advertised warranty on the product that I purchased. I purchased a stairlift from Ameriglide in December 2008. The manufacturer is [redacted], sold under AmeriGlide's name. AmerGlide's advertised warranty on their website at the time of purchase for this product states: "All new AmeriGlide stair lifts, with the exception of HD models, are covered by a 10-year warranty against defects in the drive train and its component parts, and a 5-year warranty against defects in all other stair lift parts and components." When I received the unit, a small owners manual stated that the warranty from [redacted] was 5-years on the motor and gears, and 2-years on component parts. I immediately contacted AmeriGlide about the discrepancy in coverage. They told me that the AmeriGlide warranty extends beyond the manufacturer's warranty and if I have any warranty issues after the manufacturer's warranty runs out to contact AmeriGlide. My stair lift was purchased new, it is not an HD model, and I have a copy of the 5/10 yr warranty that I printed from AmeriGlide's website at the time of purchase.In July of 2015, the manufacturer's tech support determined that the motor pulley that needs to be replace on my stairlift is indeed a component of the drive train. I contacted AmerGlide and they denied any warranty coverage. In fact, they said they do not cover anything beyond the manufacturer's warranty. If this is the case, then the warranty that was advertised on their website is fraudulent.I first contacted AmeriGlide about the warranty issue on the evening of July 23 or 24. On July 27, I made several calls to AmeriGlide. I spoke to [redacted] in customer service and [redacted] (who was rude) in parts on 7/27. Each different person I talked to on each call told me that AmeriGlide does not provide warranty coverage. I spoke to [redacted] a 2nd time on 7/27 explaining that I had a copy of the warranty printed from the website and that the manufacturer verified that the part I need was a component of the drive train. He said, "Ok" put me on hold for 15 minutes and then disconnected the call. When I tried to call him back, the call went straight to voicemail.The company uses caller id. I know this because every time I called, they were able to look up information on my account without me telling them anything. They said they were going by the phone number I from which I was calling.Desired SettlementI desire a new replacement part at no charge to me, (that includes shipping for the run around and rude treatment I have received)Business Response At the time of the sale the warranty was changing we doubled the warranty to have the best in the industry it is 5 year parts and 10 years drive train. The customer did fall in the right time frame so the part was ordered and shipped to customer.Consumer Response A replacement part was received from the manufacturer. It has not yet been installed, but from what I can tell, it is satisfactory.Final Consumer Response

I want to thank [redacted] and [redacted] for the fast delivery and installation of a stair lift for my parents in Raleigh. We visited with [redacted] in the store on Atlantic Ave. and he helped up pick out the best solution for my parents home and [redacted] installed it for them the next day.
It works perfectly and we now feel safe with Mom and Dad accessing their upstairs bedroom which had been "off limits" for some time. They love being able to use their upstairs master bedroom instead of the downstair guest room. In addition, [redacted] took the time to do a complete review of my parents home and we now understand all the options they have to modify their home so they can age in place.
Great prices and excellent service are hard to come by these days. I can highly recommend Ameriglide as a source for home accessibility equipment.","pos-2

Have had multiple problems with stairlift. Company doesn't return calls or emails. When they finally do service is 2-3 weeks away & only on Saturdays.On 2-23-16 I ordered [redacted] standard [redacted] stairlift from rep [redacted]. Order #[redacted]. Paid total of $2508.00 on my [redacted] card. On 3-2-16 & 3-3-16 total of 4 boxes came which was # I was told would come. Installer came 3-5-16& said not all parts were there. Emailed [redacted]. Emailed him again 3-9. Part arrived 3-18 but installer can't come until Easter Wknd. Installed 3-26. Stopped working same day about 20 minutes after installer left. Called him, had to leave voicemail. When he called back said he'd call company on 3-28. Came back & worked on it 4-9.got it running except for the 2 remotes but about 2 hrs later began beeping again. Called [redacted] 4-11 & told him I'd like my $ back as I've had nothing but trouble with this one & am afraid to use it even if they come again & fix it. I live alone & can't take chance of getting stranded downstairs with no one here. He said he'd have his boss call me yet that day or by the next am. 4-12 nothing so emailed [redacted]. 4-13 nothing so emailed him again. Called there on 4-14, put through to [redacted]. Had to leave voicemail. No response from anyone so contacted [redacted] card on 4-20 for assistance. Ameriglides response to [redacted] was that it was considered a custom-made lift & therefore would not refund me. I have documents received from [redacted] received by me on 5-13 which includes a copy of Ameriglides response to [redacted]. On 6-4 technician [redacted] (same tech that has come each time) came & got it working. Worked fine until 8-27 when it stranded me in the basement. Called customer service that same day. [redacted] said he couldn't help me but would have someone call on Monday.8-29 no call. 8-30 no call. 8-31 I called there again. [redacted] said he would contact "them" & have them call me. As of today, 9-1, I've still heard nothing. So in a period of a little over 6 months, I've had about 8 weeks of use from this piece of equipment. As I said before, I live alone, have [redacted], & have no other way of getting to the basement for storms, of getting to my fuse box, furnace, etc., not to mention getting to my things that are kept down there. This is not a frivolous purchase, for me it is A NECESSITY & I NEED to be able to depend on it!!! Yes, the receipt does say non-refundable (which I might add was never brought up in any of my pre-purchase conversations or emails) however I feel there are extenuating circumstances in this case. Desired SettlementIdeally, a full refund is my first choice. I would like to purchase a different brand since this brand has failed so many times. Would also like to find a company who services their equipment at least 5 days a week rather than every 2-3 weeks & only on Saturdays as is the way with Ameriglide. How am I to get by in the interim ?My second choice & least favorite due to the above stated reasons, would be a complete replacement however, large concerns remain regarding reliability!Business Response Tech arrived turned key off then back on the unit works perfectly.Consumer Response I am, of course, happy my stairlift is currently working. This doesn't however address the other half of my complaint-customer service. Ameriglidecontinues to take weeks to respond to phone calls & emails, IF they respond at all. That's unacceptible for any business let alone a business of medical equipment, I have been told by Ameriglide that a service call to my home would not be covered by the warranty & would cost me $675 because they have no techs closer than 6 hours away!! Plus labor charges. There's no way the consumer should be penelized for their lack of trained, competent techs in all states.To me, these are just 2 examples of very poor customer service. The company needs to take a long, hard look at their customer service policies, not only for me, but for all their customers!Final Business Response AmeriGlide had contracted with an outside source for service and their rates were out of control. We no longer use their service.Second AmeriGlide in your town of 1500 did find a person who got your machine up and running.Anew ticketing system for service has been put in place M-F all calls are responded to with 24 hours. Weekend calls tech service will return call following MONDAY.

Stair lift purchased on web for 85 year old mother. Never worked correctly. Many problems from first day Company cannot repair & refuses to refund.May 2015 my family purchased two pre-owned stair-lifts from Ameriglide.com home based in Raleigh NC for $6088.( My mother who is 85 needed a second hip replacement and she was hesitant to have the surgery and she could no longer handle the stairs.) First the lifts were delivered to the wrong house (mine instead of hers) The salesperson ([redacted]) worked with me to get this resolved. The installation was included. When the installer installed the lifts immediately there was an issue. One of the lifts would not work(upper level) and the lift extended into the walkway of the kitchen and living room and the landing. The lift on the lower level was problematic but would work with random stopping. We received the wrong seats and then the wrong seat covers which to today has not been corrected. The installer is very rude. He has no patience when my parents first asked him about the lift he stated he was not there to answer questions but to install the lift. He had to make several visits. First he stated there was a problem with the unit charging to not knowing what the issue was and would not address the issue with the chair extending too far. This was and is a major issue. My mother is 85 & my Dad 87 and we are afraid they will fall over it not to mention the grandchildren (3 years old) getting hurt. When we kept complaining [redacted](installer) pushed the ramp up out of some of the walkway which created another problem requiring my mother walk up a step and get on the lift from a stair(unsafe) instead of the landing. In addition the lift is not steady it tilts over& she is petrified of falling.. The foot stand has to be kicked in order for it to maybe work but my mother is not capable of doing that (and she shouldn't have to). The upstairs lift has only worked when [redacted] (installer) works on it and he leaves and then it stops. There has been approximately 4 visits. The lift has never worked correctly. There have always been problems the company will not address. The lower lift was working but it randomly stops midway and is currently not operative. The seat belts on both lifts are very flimsy and get stuck so they are of little use. I have documentation of the many times I have attempted to communicate with Ameriglide. Communication documenting from May 12 2015 through this month January 2016. The installer "[redacted]" has stated it is a new type and he was the only installer trained (limited knowledge.) His company [redacted] has communicated this as well. When I contacted the salesperson [redacted] he finally moved me to a manager who asked for a detailed write up with photos and has never offered a solution or responded A dead end. I have sent photos as requested at least a dozen times. My mother had the hip replacement on 11/18/2015 . She has had to stay with me because the lifts are not operating and they are in the way. She is now home and I am very afraid of her getting hurt. Dealing with the company is impossible they do not return calls when promised and every communication meets a dead end. Finally my son started communicating with the company December 2015 requesting a resolution. [redacted] who is one of the managers I believe, offered a replacement lift that could work on a retracting ramp (not originally offered) for the upper lift for an additional $2000. The lifts were a financial sacrifice. We do not have additional thousands and we should not need to. The upper lift has never worked correctly. We never received the correct seat covers. Ameriglide has asked for pictures of which I have sent with no exaggeration at least a dozen times. They also in June asked for an extensive explanation of the problem. I have constantly given what ever was asked for with a silence afterwards. I have requested if the lift cannot be fixed to work properly not extending into the walkway and require entry from a stair instead of landing that the upper lift be removed asap,refund our money and repair the lower lift.Desired SettlementWe request the upper lift be taken out expeditiously to avoid injury, our monies for that lift refunded and the lower lift be repaired and we receive the proper seat covers for that lift. Or take both of them and refund our moneyBusiness Response Consumer has been offered options and is deciding what they want to do.

Stairlift will not work without using a paper clip inside the circuit board, which was taught to us by the person in charge of Installation. Purchased AmerGlide Vesta Stairlift part # XXXXXX,15-mXX-XXXX inv # XXXXXXX Date purchased 2/21/2014 with a Cashier's Check from Georgia's Own Credit Union for $2096.62 plus $575.00 installation fee. Sales Representative : [redacted] of U.S Medical Supplies. The chair came within the week of the payment, just as promised, but without the installation guide per [redacted] He sent an email saying it would arrive by UPS. It did do us any good without an installer. We are now into the 3rd weLek of a 2 week promis. We called [redacted] and got the info for the installer, called him on Thursday 3/14/2014" i'll be in your area Monday 3/17 /2014 and will call to set an installation date" he never called. Tuesday we called him and " i'm working in Florida dont know when I can do it. We are now over 4 weeks into this, called [redacted] and complained AGAIN and was given a new installer which was very helpful and on time. The chair worked less than 2 weeks and quit. I called [redacted] who gave me the name [redacted] whom we were told was in charge of Installation for Vesta AmerGlide. [redacted] told us how to use a paper clip go make the chair run. I insisted he send someone to fix it. He told us he would send a replacement for the broken part, but we would have to install it,which we did. It worked 2 times, one was a test run. I rode it down stairs and it wouldn't run to take me up again. My wife had to help climb back upstairs. Then she and my daughter finally got it to work with the paper clip like the one it replaced . We can't get it to work at all now without holding the paper clip. We keep getting the run around from both [redacted] and [redacted] (no last name given).Desired SettlementThe entire amount for the chair as well as the installation charge. Business Response /[redacted]/This inquiry was made on a Friday, the customer already had an appointment for Tuesday for a service call. The service call was preformed as scheduled. Our head tec called and confirmed last week that the lift is functioning correctly. Consumer Response /[redacted]/The Tech did come out & work on the lift and after about 2 hours of working and testing and phone calls to the office, it was determined that the batteries were bad. The chair was NOT working properly when he left, it was still moving VERY slowly and STOPPING several times before reaching the top. We received 2 replacement batteries in a couple of days, but we couldn't replace them as instructed by the tech. The next day the chair was working much better, and only stalled 3 times at every 1 and 1/2 step but would continue at a normal speed to the top. The chair WILL NOT RUN now without turning the key off and on, moving the foot pedal, turning it around, raising the arm rests and STILL it will only move 1 step before shutting off all the while the light inside is green, but there is no click to tell us its working. We haven't used the chair since 6/19, because we're afraid he will be trapped on the stairs. I spoke with [redacted] on 6/23 and gave him the update, and the tech is supposed to return this week. This chair was intended to make things a little easier, but its only added to the weight! NOT AT ALL WHAT WE BARGAINED FOR! Final Business Response /[redacted]/The tech did return and instead of just replacing batteries he also installed a new chassis. Equipment is 100% functioning and up to standards.Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)The chair works like the AD shows. We ONLY wanted what we PAID for, NOTHING more. Thank You Ameriglide.