AmeriGlide

In reference to [redacted] complaint of being charged for service calls [redacted] chose to install the stair glide by himself rather than have our technician do the installationWhen he discovered that there was something wrong with the stair glide he called us to come out to diagnose the problemWe charge Sto send a truck and technicianThe hourly fee is $and his fee was $He now wants us to send a technician at no charge to him to do the repair that was diagnosed as a diodeWhile parts are covered by the factory warranty labor is notWhen you do a self-installation We do not get paid for the work and therefor you are on your own unless you pay us to come to your home and fix the issueA good analogy is having a plumber come to your homeThere is a cost to having a service technician go to a home.When we do the installation, we do this kind of job at no charge at all as we have been paid for the original workWhile I do not think that his installation was the problem it could have beenWe cannot afford to fix self-install problems with no charge and think that it is unreasonable for someone to think We should.We are shipping him the part at no charge to him as that is a warranty itemHe is free to do the work as he was when he put the device in himselfThis is a case of his not wanting to pay us for our service.Sincerely, [redacted] Peter M [redacted]

I am in receipt of your letter with a response from [redacted] ***As in my original response I will restate that we are happy to take the scooter back with the stated restocking charge and the freight feeIt appears she if trying to avoid the fees and therefore is attacking my veracityThe statement "MrM [redacted] 's father is lying for his son" is a slanderous statement which I will not take lightly.With respect to her denial of cursing at Cliff he responded that it was inappropriate for her to speak with him using this languageShe put her sister on the phoneHer sister apologized for her language and said that she was stressed over her situation.When Cliff called her, in my presence, she said she did not want to return the chair and that she was too tired to talk about it.While I am sorry for her physical ailment, it is not a reason that she should not be responsible for her actions which include her purchasesIn this last Correspondence, she complains that the Jazzy was un boxed and ready to useShe paid for white glove service which includes assembly and box removal.At the onset of her order Cliff told her that she could come to our showroom and try the scooterShe refused to do soShe ordered the Scooter from usWe did the delivery with the White Glove service that she requested and paid for which includes set up and box removalShe rode the scooter around her houseShe called Cliff to ask if the seat could be loweredHe did not know but called [redacted] to find the answerWe sent a technician the next day to do the seat loweringShe then told the tech that she wanted a different seat CushionWe gave her the return option.I will say again that we will be happy to arrange for the pickup of her scooter and even waive the 10-day limit, but remains steadfast with the terms of the return, which are attachedI do not feel that should bear the financial burden for her purchasing decisionThe reason for the stated terms and conditions is so that people do not order this type of item and just say that they do not want them, come pick them uppay freight to get the unit delivered as well as paying a technician to do the assembly.I have now again spent time in addressing an issue that can be resolved by adhering to the return policyThe crux of the matter is that she simply does not want to pay.Sincerely,Peter M [redacted]

On 8/22/14, I purchased an AMERIGLIDE STAIR LIFT from *** *** ** *** **
There was a year warranty which covered all stair lift parts and components
3/13/the chair stopped working
3/16/I called *** the salesman
3/17/(Friday) *** *** ***, the repairmen came to fix the system After an hour, they told me it was a diode that was the problem and that it would have to be ordered *** called the main office in *** and said the diode would be in by Monday
*** asked for the $service fee, and then told me when the diode arrived that there would be A SECOND SERVICE FEE OF $ I told him that I don't agree with a second service fee when dealing with one problem It's not my fault that they don't keep parts on hand
3/23/I didn't hear from the company, so I called *** He told me the diode did not arrive I mentioned to him that I was going to challenge the Second Service Fee He changed the subj

I am the President and owner of Accessibility Advantage, the Ameriglide distributor for Pennsylvaniaam responding to the complaint lodged by Ms*** ***, *** *** *** Road, Allentown Pa 18104.Her allegation is that we will not accept a return of her power chair and that we would not modify
the chair to fit her current chair's seat.In her conversations with Cliff M*** she asked him to remove the seat from her chair and put it on to the new chairIt is not only unsafe to do so but modifies the chair making it customized ant there by un returnableIt is much like trying to transplant the head of a cat on to a dog, it cannot be doneThat is the reference that he made about customizing the chair.He told her that he would be happy to arrange for her to return the chair under the clearly stated guideline of a $freight charge (or the actual freight cost) and the manufacturers 15% restocking feeShe responded that he could"go f himself" and she would not payShe continued to curse at him during this Call.Following receipt of your letter he called her again, this time in my presence, and asked if she wished to return the chairShe said no she did not want to return the chairShe said that she was too tired to discuss the chair further.We are still happy to arrange a return for her but not under the terms that she wishesWe must follow the manufacturer's policy which includes the restocking fee for them as well as freight costWere they Not to have a return policy it would lead to people thinking they could have *** pay for in home trials at no cost to themIt would be untenable for *** to shoulder such costs for people who wish to look.I will say that Ms*** was adamant that she knew scooters and this was what she wanted.Ms*** I hope that this answers your questions but if not you may call me directly at ###-###-####.Sincerely,Peter M*** MHAPresident and CEOPM/EC

I purchased this Jazzy Sport on September 22, MrM*** from Ameriglide brought the chair to my home on September 26, 2016, and stated that he provides the Warranty for the Jazzy, and to call him if there is a problem He provided no proof of Warranty, not even a paperThe Warranty is provided by *** Mobility Products After he left, I got on the Motorized Chair and started to ride it I noticed that the Motorized Chair's seat was making my legs and my back hurt I have ALS and this was aggravating my swollen legs and back a lotThe front of the Motorized Chair's seat is higher in the front than in the backI called MrM*** about this problem and he said that this was a cheaper chair and he couldn't fix it I asked him if he could get another seat that wasn't so high in the front MrM*** said that he will contact ***, and let me know MrM*** also said that I could take the seat from my old chair and put it on the new chair I told him that the

[redacted]
 [redacted] concerning the AmeriGlide
lift system and the payment of service calls. It may be more beneficial if I
thoroughly replied to each statement in [redacted] response.”
[redacted] chose to install the stair glide by
himself rather than have our technician do the installation.# True. 
However what was not mentioned was that the salesman actually encouraged
self- installation, quoting an expensive installation fee, and even providing
web links to take one through the installation process. He called us to come out and diagnose the
problem.# False. 
I called them to come out and FIX the problem.                His fee was $125.00
#
True.  ..and I made out a check for
$125.00 and gave it to the technician, who informed me, because they did not
have a part in the truck, it would be another $125.00 to install it when it
came in.
He now
wants us to send a technician at no charge to do the repair that was diagnosed
as a diode.# True, but here is where things get a little fuzzy on their part.  Starting with some ‘back history’,  6 months previous, the chair also stopped
working.  The technicians came and not only replaced 2 batteries (at my cost
of $120) but also installed a new motherboard (approx. $425.00 – company cost)
because it was under warranty.  This
time, the company had to know that the batteries did not need replacement so
soon.  If the problem was with a broken
diode, why don’t they have them on hand? 
It can’t be the first time a diode went bad on a customer’s lift.  As a last resort they could have brought
another motherboard for installation. 
When is it the responsibility of the company to stand behind their product? When you do a self-installation…you are on your
own unless you pay us to come to your house and fix the issue. # I DID pay $125.00 and the issue is still not fixed. A good analogy is having a plumber come to your
home.  There is a cost of having a
service technician come to your home. # When I call a plumber to my house, he does not say that he needs an
additional part, will come back tomorrow and there will be a second service
charge.  There is one service charge, no
matter how many hours or days he has to return. 
And when he leaves, the job is fixed. 
One problem…one service charge. 
Suppose your technician came back a second time, and realized he didn’t
have the correct wrench, would he be back the next day and charge me a third
service charge?  When we do the installation, we do this kind of
work at no charge as we have been paid for the original work.# At no time did the salesmen (two were there), state this.  We (two of us also) specifically asked if the
self-installation voided the warranty, and were told, NO !!  I fact,the one salesman said that by
self-installation,  we would be saving
almost $900.00.   While I don’t think his installation was the
problem, it could have been.# He already stated, confirmed by the technicians, that the problem was
a non-working diode.  The diode was in
the chair, not the self-installed track. We are shipping him the part at no charge.  He is free to do the work as he was when he
put the device in himself.# The reason for purchasing the lift was because of an upcoming  operation (at the time) which could leave me
partially paralyzed .  Instead, I am in a
wheelchair.  The lift is stuck on the lower level and I am on the top.  The
package with the part remains on my front porch, UNOPENED. This is a case of him not wanting to pay us for
our service.# If you check my credit score, you will see that my bills are
paid.  I just don’t want to pay for DOUBLING
BILLING. 
Conclusion:  Reject
business response.
 
[redacted]

In reference to [redacted] complaint of being charged for service calls. [redacted] chose to install the stair glide by himself rather than have our technician do the installation. When he discovered that there was something wrong with the stair glide he called us to come out to...

diagnose the problem. We charge S75.00 to send a truck and technician. The hourly fee is $50.00 and his fee was $125.00. He now wants us to send a technician at no charge to him to do the repair that was diagnosed as a diode. While parts are covered by the factory warranty labor is not. When you do a self-installation We do not get paid for the work and therefor you are on your own unless you pay us to come to your home and fix the issue. A good analogy is having a plumber come to your home. There is a cost to having a service technician go to a home.When we do the installation, we do this kind of job at no charge at all as we have been paid for the original work. While I do not think that his installation was the problem it could have been. We cannot afford to fix self-install problems with no charge and think that it is unreasonable for someone to think We should.We are shipping him the part at no charge to him as that is a warranty item. He is free to do the work as he was when he put the device in himself. This is a case of his not wanting to pay us for our service.Sincerely,[redacted]Peter M[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: First of all, the only ones slandering are the M[redacted]s, as they are lying again. I reiterate that I am not in the habit of using foul language, as my sister and POA did try to speak to Cliff M[redacted] as he was lying to me about the Chair, and he hanged up on her. When Cliff M[redacted] called upon receiving the Revdex.com letter, I was sick on my bed trying to explain to him that I was unable to speak to him now. My sister told me to hang up because he was being harassing about the Motorized Chair, and I was feeling fainted. Another lie is that I did not make any statements regarding the return or not of the Chair. As per the Chair being unboxed and ready to use, and the charge been $159.00 is another lie that I did not request, nor pay for this.
The Motorized Chair was listed as $1,699.00, plus 30.00 for a belt that I did not ordered, and $50.00 delivery charge for the Total Amount of
$1,779.00, no inside delivery and Set up for the amount of $159.00.
Cliff M[redacted] had suggested that I go to his showroom, but I had explain to him that I am on a Motorized Chair and no way of getting to Wilkes-Barre or Scranton wherever the showroom is from Allentown. How irrational is this man.
As far as riding the Motorized Chair around my small 2x2 apartment is unrealistic to determine anything, and I did tell Cliff M[redacted] on day one that the seat was hurting my legs and asked him to contact [redacted] Jazzy to get a different seat. When I called Cliff M[redacted] regarding the seat, he knows that I did not ask to have the seat lowered but that I needed one that wasn't hurting my legs, as the seat was raised from the front. When the repair man came, I told him that I did not need the Chair lowered; he called Cliff M[redacted] and apparently Cliff M[redacted] was telling him jokes as all he did was laugh and my sister could hear him laughing in the background.
Ever since day one has been one big lie, after another trying to defend their statements that at times don't even make sense. My sister paid $1,779.00 for the chair, and now they want me to give them about $500.00 for restocking fee and freight.
[redacted] Jazzy does not charge the companies that sell their motorized chairs, otherwise companies will not do business with them...according to a [redacted] employee.
Sincerely,
[redacted]
P.S. My sister is a very sick woman with ALS, and all this back and fro is making her feel worse. All she needs is a Motorized Chair that she can use without it making her hurt more than she already hurts. If Cliff M[redacted] had been a little more responsible and listen to her needs, and called [redacted] Jazzy for an exchange of the seat...all this could have been avoided. But the problem is that certain companies try to fool the elderly, and usually get away with it.
Regards,
[redacted], POA
[redacted]

I am in receipt of your letter with a response from [redacted]. As in my original response I will restate that we are happy to take the scooter back with the stated restocking charge and the freight fee. It appears she if trying to avoid the fees and therefore is attacking my veracity. The statement "Mr. M[redacted]'s father is lying for his son" is a slanderous statement which I will not take lightly.With respect to her denial of cursing at Cliff he responded that it was inappropriate for her to speak with him using this language. She put her sister on the phone. Her sister apologized for her language and said that she was stressed over her situation.When Cliff called her, in my presence, she said she did not want to return the chair and that she was too tired to talk about it.While I am sorry for her physical ailment, it is not a reason that she should not be responsible for her actions which include her purchases. In this last Correspondence, she complains that the Jazzy was un boxed and ready to use. She paid for white glove service which includes assembly and box removal.At the onset of her order Cliff told her that she could come to our showroom and try the scooter. She refused to do so.1. She ordered the Scooter from us. 2. We did the delivery with the White Glove service that she requested and paid for which includes set up and box removal. She rode the scooter around her house.3. She called Cliff to ask if the seat could be lowered. He did not know but called [redacted] to find the answer.4. We sent a technician the next day to do the seat lowering. She then told the tech that she wanted a different seat Cushion.5. We gave her the return option.I will say again that we will be happy to arrange for the pickup of her scooter and even waive the 10-day limit, but remains steadfast with the terms of the return, which are attached. I do not feel that should bear the financial burden for her purchasing decision. The reason for the stated terms and conditions is so that people do not order this type of item and just say that they do not want them, come pick them up. pay freight to get the unit delivered as well as paying a technician to do the assembly.I have now again spent time in addressing an issue that can be resolved by adhering to the return policy. The crux of the matter is that she simply does not want to pay.Sincerely,Peter M[redacted]