This customer called because she was locked out of her car, and she told us that her boyfriend was going to pay for itWe sent her boyfriend the credit card authorization form and gave him a price of $for the lockout service plus a $service fee for a total $110, which he agreed toWhen my technician was only four minutes from the location, the gentleman called back and told us that he didn’t realize this before, but the customer had already called another technician right after calling usThe boyfriend called us again telling us that his girlfriend has another tech on the way we told him to tell her to cancel the other tech because our tech is driving for minutes to get to herUnfortunately, the boyfriend never sent the message over, and the tech was on site and the customer was not picking up her phonewe told her that we will have to charge her $cancellation fee for the technician’s time and expense for driving out thereDerrick agreed to it and asked us to refund the additional $we charged for the serviceWe did refund him the $on the same dayCustomer called in angry because she was charged $and she claims tech never got to site/ we explained that tech was on site for minutes and looking for her and calling her and she was not answering the phone, and that the $was being kept as a cancellation feeSo both the person paying and the person receiving the service we informed of this fee and they were both well aware that they made our technician drive for minutes only to have him spend another minutes attempting to locate the customer and contact her with no successAnd then had to drive all the way back for another minutes
Landlord called in requested service we scheduled an appointment.Before preforming the service the client knew the price .All steps were taken and the tenant approved the charge and signed the receipt.Please find attached the signed receipt
We had the same experience as the reviewer wrote about on DEFINITELY A BAIT AND SWITCH OPERATION WITH ABSOLUTELY NO RESPECT FOR THEIR CUSTOMERSI called, was offered the $fee for coming to the house and told that the price would be $35+, depending on the locksmith's assessment of the complexity of the locksThe locksmith came minutes late (even though the website advertises timely service), glanced at the lock (a standard residential deadbolt and door ***), and said it would be $(it was a Tuesday afternoon in the summer so not a peak time)We recounted what the dispatcher had told us on the phone and the locksmith told us that he was told to charge us $before he even got to the houseSo we were lied to (told that the price was based on assessment of lock complexity when the lock smith said that it was a predetermined amount) but of course, had to pay because we needed to get into the houseAfter the incident, we attempted to contact Amerikey and were HUNG UP ON (mid conversation at times) FOUR TIMESThe company would not provide any information including manager's information, dispatcher's location, etcto even support that this was a legit companyFinally, we were able to find contact information for the local contractor (with a different company) that actually came to our houseThey were able to give us a partial refund and some piece of mind but really had no real reason for Amerikey's actions - just that they were probably "busy"Being busy is no excuse for treating your customers like trashThis is a horrible company, and I will be sure to pass this a long to others in need of serviceMake sure you research your locksmiths before calling one and definitely do NOT call Amerikey if you want any resemblance of descent service
Due to our expansion, we have hired some new people which are still in trainingThis is not an excuse but a reality which we are dealing withIt is my ultimate goal to provide all Amerikey customers with great service, fast response times and address all their requestsI have contacted the customer immediately after I read his letter to the Revdex.com, I will personally see to it that [redacted] receives the attention he deservesI am embarrassed with my companies poor customer service performance pertaining to this matter, and will implement a better strategy to prevent this from happening again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No driver came to my locationThis is one of the reasons I called multiple timesWhen I was told driver was close I waited outsideIn addition when I called three times I was calm until speaking with the rep Efrin who cursed me out and hung upStill received no manager contactThis company is a ripoff and a lieThey went to wrong location and charged us still In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This customer called because she was locked out of her car, and she told us that her boyfriend was going to pay for itWe sent her boyfriend the credit card authorization form and gave him a price of $for the lockout service plus a $service fee for a total $110, which he agreed toWhen my technician was only four minutes from the location, the gentleman called back and told us that he didn’t realize this before, but the customer had already called another technician right after calling usThe boyfriend called us again telling us that his girlfriend has another tech on the way we told him to tell her to cancel the other tech because our tech is driving for minutes to get to herUnfortunately, the boyfriend never sent the message over, and the tech was on site and the customer was not picking up her phonewe told her that we will have to charge her $cancellation fee for the technician’s time and expense for driving out thereDerrick agreed to it and asked us to refund the additional $we charged for the serviceWe did refund him the $on the same dayCustomer called in angry because she was charged $and she claims tech never got to site/ we explained that tech was on site for minutes and looking for her and calling her and she was not answering the phone, and that the $was being kept as a cancellation feeSo both the person paying and the person receiving the service we informed of this fee and they were both well aware that they made our technician drive for minutes only to have him spend another minutes attempting to locate the customer and contact her with no successAnd then had to drive all the way back for another minutes
Landlord called in requested service we scheduled an appointment.Before preforming the service the client knew the price .All steps were taken and the tenant approved the charge and signed the receipt.Please find attached the signed receipt
We had the same experience as the reviewer wrote about on DEFINITELY A BAIT AND SWITCH OPERATION WITH ABSOLUTELY NO RESPECT FOR THEIR CUSTOMERSI called, was offered the $fee for coming to the house and told that the price would be $35+, depending on the locksmith's assessment of the complexity of the locksThe locksmith came minutes late (even though the website advertises timely service), glanced at the lock (a standard residential deadbolt and door ***), and said it would be $(it was a Tuesday afternoon in the summer so not a peak time)We recounted what the dispatcher had told us on the phone and the locksmith told us that he was told to charge us $before he even got to the houseSo we were lied to (told that the price was based on assessment of lock complexity when the lock smith said that it was a predetermined amount) but of course, had to pay because we needed to get into the houseAfter the incident, we attempted to contact Amerikey and were HUNG UP ON (mid conversation at times) FOUR TIMESThe company would not provide any information including manager's information, dispatcher's location, etcto even support that this was a legit companyFinally, we were able to find contact information for the local contractor (with a different company) that actually came to our houseThey were able to give us a partial refund and some piece of mind but really had no real reason for Amerikey's actions - just that they were probably "busy"Being busy is no excuse for treating your customers like trashThis is a horrible company, and I will be sure to pass this a long to others in need of serviceMake sure you research your locksmiths before calling one and definitely do NOT call Amerikey if you want any resemblance of descent service
Due to our expansion, we have hired some new people which are still in trainingThis is not an excuse but a reality which we are dealing withIt is my ultimate goal to provide all Amerikey customers with great service, fast response times and address all their requestsI have contacted the customer immediately after I read his letter to the Revdex.com, I will personally see to it that [redacted] receives the attention he deservesI am embarrassed with my companies poor customer service performance pertaining to this matter, and will implement a better strategy to prevent this from happening again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No driver came to my locationThis is one of the reasons I called multiple timesWhen I was told driver was close I waited outsideIn addition when I called three times I was calm until speaking with the rep Efrin who cursed me out and hung upStill received no manager contactThis company is a ripoff and a lieThey went to wrong location and charged us still In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Amerikey, Incregarding complaint ID [redacted] .Sincerely, [redacted]