Mr***'s order was processed on January 12, All of our sales are done over the phone, none are made through a websiteThe customer speaks with two different people when the sale is processedThe sales person initiates the phone call, a supervisor then confirms the order and verifies the contract on tape for our recordsDuring the conversation with all of our customers we give out our toll-free number twice, with the verifier requesting that the customer write the number for their personal recordsThe customer is given business days from the date of their initial payment to call in to cancel their orderIn the event of a phone cancellation the customer is provided a cancellation letter that we mail out to the customerThe customer then needs to sign, date and return the cancellation letter for our recordsOn the reverse side of the guarantee letter sent to the customer is the Federal Disclosure LetterThe cancellation policy is explained and allows the customer business days to send a written cancellationOur toll-free number is also included in the guarantee letterIf after business days there has been no communication from the customer either via mail or our toll-free phone number the order is then considered valid and all magazines are purchased by our company for the consumer which are pre-paid for the entire five years of serviceConsumers do have the option to change their magazines as often as they would like during their service, free of chargeMr [redacted] has never contact our office nor has any of our collection agents spoken with Mr [redacted] since his account went into defaultAlthough Mr [redacted] did not contact our office concerning the charges to his account within the allotted time to cancel his account, we have cancelled Mr***'s account at this timeMr [redacted] will receive no further billings or communications from our office in the future
Mr[redacted] 's order was processed June 28, The customer speaks with two different people when a sale is processedA sales person initiates the phone call, a supervisor then confirms the order and verifies the contract on tape for our recordsDuring the conversation we give out our toll-free number twice with the verifier requesting the customer write the number downWe send our customers a confirmation letter, a written guarantee, and also a Federal Disclosure letterThe customer is given business days from the date of the initial payment to cancel their orderIn the event of a phone cancellation the customer is provided a cancellation letter that has to be signed, dated, and returnedAll of this is explained in the Federal Disclosure letter that we send out immediately after an order is confirmedIf after business days there has been no communication from the customer then the order is considered valid and all magazines are purchased for the consumer which are pre-paid for the entire five year serviceCustomers do have the option to change magazines anytime free of chargeMr [redacted] did not contact our office within the business days to cancelHe did, however, ask to be removed from reoccurring charges and asked to mail in his payments insteadOur company does not auto renew ordersAlthough Mr [redacted] did not contact our office to cancel his account within the allotted time we have cancelled his account, but we cannot give a refund due to the length his account has been openMr [redacted] will receive no further billings or communication from our office in the future
Mr***'s order was processed on January 12, All of our sales are done over the phone, none are made through a websiteThe customer speaks with two different people when the sale is processedThe sales person initiates the phone call, a supervisor then confirms the order and verifies the contract on tape for our recordsDuring the conversation with all of our customers we give out our toll-free number twice, with the verifier requesting that the customer write the number for their personal recordsThe customer is given business days from the date of their initial payment to call in to cancel their orderIn the event of a phone cancellation the customer is provided a cancellation letter that we mail out to the customerThe customer then needs to sign, date and return the cancellation letter for our recordsOn the reverse side of the guarantee letter sent to the customer is the Federal Disclosure LetterThe cancellation policy is explained and allows the customer business days to send a written cancellationOur toll-free number is also included in the guarantee letterIf after business days there has been no communication from the customer either via mail or our toll-free phone number the order is then considered valid and all magazines are purchased by our company for the consumer which are pre-paid for the entire five years of serviceConsumers do have the option to change their magazines as often as they would like during their service, free of chargeMr [redacted] has never contact our office nor has any of our collection agents spoken with Mr [redacted] since his account went into defaultAlthough Mr [redacted] did not contact our office concerning the charges to his account within the allotted time to cancel his account, we have cancelled Mr***'s account at this timeMr [redacted] will receive no further billings or communications from our office in the future
Mr[redacted] 's order was processed June 28, The customer speaks with two different people when a sale is processedA sales person initiates the phone call, a supervisor then confirms the order and verifies the contract on tape for our recordsDuring the conversation we give out our toll-free number twice with the verifier requesting the customer write the number downWe send our customers a confirmation letter, a written guarantee, and also a Federal Disclosure letterThe customer is given business days from the date of the initial payment to cancel their orderIn the event of a phone cancellation the customer is provided a cancellation letter that has to be signed, dated, and returnedAll of this is explained in the Federal Disclosure letter that we send out immediately after an order is confirmedIf after business days there has been no communication from the customer then the order is considered valid and all magazines are purchased for the consumer which are pre-paid for the entire five year serviceCustomers do have the option to change magazines anytime free of chargeMr [redacted] did not contact our office within the business days to cancelHe did, however, ask to be removed from reoccurring charges and asked to mail in his payments insteadOur company does not auto renew ordersAlthough Mr [redacted] did not contact our office to cancel his account within the allotted time we have cancelled his account, but we cannot give a refund due to the length his account has been openMr [redacted] will receive no further billings or communication from our office in the future