Ms [redacted] has been a client since May 3, Initially, she retained the firm to file a Chapter Bankruptcy, as the first attached fee agreement reflects After years of representation and switching courses (as her case did), it is inevitable that a client will deal with several different employees I assure you, her information does not “float around” our office as she claims Rather, it has remained confidential in her file, as well as in our internal database For various reasons, Ms [redacted] was not able to pay her Chapter fees, as agreed As of April 28, 2015, Ms [redacted] had paid $of the $she had contracted to pay for her Chapter bankruptcy services At that point, it was determined that she was no longer eligible for a Chapter bankruptcy, because her income had increased beyond the qualifying amount Therefore, the client wished to change courses and prepare to file for a Chapter bankruptcy instead The fees for a Chapter bankruptcy are $ I agreed to credit the full $she paid towards the Chapter legal fees to her Chapter bankruptcy Ms [redacted] paid the balance of her fees in full in December of On March 8, 2016, Ms [redacted] met a legal assistant to review her paperwork It was determined she was missing some required information, so she agreed to submit those documents at a later time On May 1, 2016, a paralegal e-mailed the client detailing a list of required items that were missing and necessary to complete her case That same paralegal then spoke Ms [redacted] and she confirmed that client would be dropping off remaining documents the following day, which she did Our attorney then fully prepared the remainder of Ms [redacted] bankruptcy petition, and her petition review/signing appointment was scheduled for May 13, Ms [redacted] returned to our office for a hour detailed review of her case with an attorney Corrections were made to the petition (this is the point of a petition review), and Ms [redacted] refused to sign the petition, because she viewed the corrections as “mistakes” Our supervising attorney had an extensive phone conversation with Ms [redacted] on May 31, 2016, assuring her that her case was ready to be filed with corrections made from the in-office appointment However, the client wanted to have another in office appointment prior to filing case This request was honored, and Ms [redacted] returned to our office for another hour petition review appointment with the original attorney handling her case Ms [redacted] has a misunderstanding of the process The whole point of a petition review/signing appointment is to make the make necessary corrections during the meeting so the case can be filed Ms [redacted] felt the petition should have been 100% correct prior to her appointment However, this is not feasible in most cases, since the most updated information available must replace outdated information, and that updated information is input by the attorney during the appointmentThe next day, after her case had been completely finalized and prepared to file again, Ms [redacted] called wanting to cancel, and demanded a full refund of her money It is true that I called Ms [redacted] on Friday afternoon to let her know that her case was completely finalized and ready to be filed She was unavailable to talk at that point, so I asked her to call me Monday Unfortunately, when she called, I was unable to answer the call I did return her call at my first opportunity that same day I was not giving her the “run-around” or playing a game of “cat and mouse” Once we did connect via telephone, she did not let me speak, but rather yelled at me, threatened to take me to court, and write bad reviews if I did not return her money I told her that my accounting department would send her a billing, as is our standard procedure for all cancellations If any money is due back to the client, she will get a refund By the end of that day, she had already written negative reviews on numerous websites, including my own Facebook page demanding a full refund Through the Revdex.com, Ms [redacted] is requesting a full refund minus the $“as stated in my contract” However, the Fee Agreement she signed is much more detailed than that #on page of the attached Fee Agreement she signed on May 3, as well as the one she signed on April 28, both explain that $is the minimum fee She initialed next to #both times This would cover the administrative costs of the bankruptcy, and her initial evaluation and attorney conversation from 2012, and then again in when she changed to Chapter bankruptcy Additionally, the firm charges $per month to maintain a file, and bills for work completed Therefore, her billing shows the amount of work completed and the amount of respective fees due to the firm Despite the billing, and not inclusive of the + hours of work by my paralegal staff on this case, I am willing to only charge the client the $administrative fee plus the + hours of attorney time spent on this case I will even waive the $50/month administrative feeTherefore, her refund would be $ The work on this case has been completed twice All that remains is to electronically file the case However, at this point, more updates would need to be made prior to filing I am happy to send the detailed billing to the client upon request, and also send her partial refund check if she agrees to it
Ms [redacted] has been a client since May 3, Initially, she retained the firm to file a Chapter Bankruptcy, as the first attached fee agreement reflects After years of representation and switching courses (as her case did), it is inevitable that a client will deal with several different employees I assure you, her information does not “float around” our office as she claims Rather, it has remained confidential in her file, as well as in our internal database For various reasons, Ms [redacted] was not able to pay her Chapter fees, as agreed As of April 28, 2015, Ms [redacted] had paid $of the $she had contracted to pay for her Chapter bankruptcy services At that point, it was determined that she was no longer eligible for a Chapter bankruptcy, because her income had increased beyond the qualifying amount Therefore, the client wished to change courses and prepare to file for a Chapter bankruptcy instead The fees for a Chapter bankruptcy are $ I agreed to credit the full $she paid towards the Chapter legal fees to her Chapter bankruptcy Ms [redacted] paid the balance of her fees in full in December of On March 8, 2016, Ms [redacted] met a legal assistant to review her paperwork It was determined she was missing some required information, so she agreed to submit those documents at a later time On May 1, 2016, a paralegal e-mailed the client detailing a list of required items that were missing and necessary to complete her case That same paralegal then spoke Ms [redacted] and she confirmed that client would be dropping off remaining documents the following day, which she did Our attorney then fully prepared the remainder of Ms [redacted] bankruptcy petition, and her petition review/signing appointment was scheduled for May 13, Ms [redacted] returned to our office for a hour detailed review of her case with an attorney Corrections were made to the petition (this is the point of a petition review), and Ms [redacted] refused to sign the petition, because she viewed the corrections as “mistakes” Our supervising attorney had an extensive phone conversation with Ms [redacted] on May 31, 2016, assuring her that her case was ready to be filed with corrections made from the in-office appointment However, the client wanted to have another in office appointment prior to filing case This request was honored, and Ms [redacted] returned to our office for another hour petition review appointment with the original attorney handling her case Ms [redacted] has a misunderstanding of the process The whole point of a petition review/signing appointment is to make the make necessary corrections during the meeting so the case can be filed Ms [redacted] felt the petition should have been 100% correct prior to her appointment However, this is not feasible in most cases, since the most updated information available must replace outdated information, and that updated information is input by the attorney during the appointmentThe next day, after her case had been completely finalized and prepared to file again, Ms [redacted] called wanting to cancel, and demanded a full refund of her money It is true that I called Ms [redacted] on Friday afternoon to let her know that her case was completely finalized and ready to be filed She was unavailable to talk at that point, so I asked her to call me Monday Unfortunately, when she called, I was unable to answer the call I did return her call at my first opportunity that same day I was not giving her the “run-around” or playing a game of “cat and mouse” Once we did connect via telephone, she did not let me speak, but rather yelled at me, threatened to take me to court, and write bad reviews if I did not return her money I told her that my accounting department would send her a billing, as is our standard procedure for all cancellations If any money is due back to the client, she will get a refund By the end of that day, she had already written negative reviews on numerous websites, including my own Facebook page demanding a full refund Through the Revdex.com, Ms [redacted] is requesting a full refund minus the $“as stated in my contract” However, the Fee Agreement she signed is much more detailed than that #on page of the attached Fee Agreement she signed on May 3, as well as the one she signed on April 28, both explain that $is the minimum fee She initialed next to #both times This would cover the administrative costs of the bankruptcy, and her initial evaluation and attorney conversation from 2012, and then again in when she changed to Chapter bankruptcy Additionally, the firm charges $per month to maintain a file, and bills for work completed Therefore, her billing shows the amount of work completed and the amount of respective fees due to the firm Despite the billing, and not inclusive of the + hours of work by my paralegal staff on this case, I am willing to only charge the client the $administrative fee plus the + hours of attorney time spent on this case I will even waive the $50/month administrative feeTherefore, her refund would be $ The work on this case has been completed twice All that remains is to electronically file the case However, at this point, more updates would need to be made prior to filing I am happy to send the detailed billing to the client upon request, and also send her partial refund check if she agrees to it