AmeriPride Services

Initial Business Response / [redacted] (1000, 18, 2015/11/23) */ We truly appreciate the confidence that customers place in us as a business partner and we work hard to always be the people you can count onWe do our best to explain the terms of the contract thoroughly at the beginning of the relationship, and new customers are asked to sign and initial contracts acknowledging that they have read and understand the terms Pricing is driven by many outside forces, including the increasing costs of our environmental sustainability efforts, governmental regulatory requirements and increased operational costs such as water, sewage and suppliesDespite occasional, modest price adjustments, we believe we are still very competitive with other industry options, especially when accounting for our commitment to superior customer service and the many new tools and resources we are offering In this case, the customer had added more product to their order and the price adjustment was partially due to an increase in quantityWe quickly engaged with the owner in response to her complaint and the price adjustment was discussed and accepted We do our best to be clear and transparent in our contracts and price increases, and we are always working to improve in this areaIn fact, we have simplified and streamlined our contracts and invoices to make them easier to understandIn addition, we are moving toward once-a-year price increases around the same time every year, along with written notice and explanation of all price increasesWe now send a letter to the customer and also include a notice on their invoices and statementsWe are leading the industry in this area in an effort to become more transparent in our pricing practices Initial Consumer Rebuttal / [redacted] (2000, 20, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Just purchased an electric powered bicycle from Portage Cycle and they were very helpful and a pleasure to do business with

Initial Business Response /* (1000, 18, 2015/11/23) */
We truly appreciate the confidence that customers place in us as a business partner and we work hard to always be the people you can count on. We do our best to explain the terms of the contract thoroughly at the beginning of the relationship,...

and new customers are asked to sign and initial contracts acknowledging that they have read and understand the terms.
Pricing is driven by many outside forces, including the increasing costs of our environmental sustainability efforts, governmental regulatory requirements and increased operational costs such as water, sewage and supplies. Despite occasional, modest price adjustments, we believe we are still very competitive with other industry options, especially when accounting for our commitment to superior customer service and the many new tools and resources we are offering.
In this case, the customer had added more product to their order and the price adjustment was partially due to an increase in quantity. We quickly engaged with the owner in response to her complaint and the price adjustment was discussed and accepted.
We do our best to be clear and transparent in our contracts and price increases, and we are always working to improve in this area. In fact, we have simplified and streamlined our contracts and invoices to make them easier to understand. In addition, we are moving toward once-a-year price increases around the same time every year, along with written notice and explanation of all price increases. We now send a letter to the customer and also include a notice on their invoices and statements. We are leading the industry in this area in an effort to become more transparent in our pricing practices.
Initial Consumer Rebuttal /* (2000, 20, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)