AmeriPride

This letter is in response to a complaint filed by [redacted] , business [redacted] ***, complaint ID- [redacted] . We spoke to both [redacted] and her accountant(do not remember his name) on multiple occasions to rectify her complaint. Both Lester C. and myself spoke to them multiple time trying... to rectify the situation. In regards to her explaining that she feels that we didn't provide service in regards to anit-microbial kitchen mats. When our sales representatives sell these they sell them based on a lease and leave program. We rent these items as such, they are to be leased to the customer. Meaning they are not cleaned weekly, this is explained in detail before having a customer sign the agreement. When I spoke to [redacted] and also her accountant, I explained this to them and they did not want to listen to this fact. They just felt that they should have been receiving new mats each week. I asked why after 26 months are they just reaching out to us in regards to this matter, they could not give me an answer to that question. At which point I apologized for them feeling this way and that I would meet them halfway so both parties received a credit and a payment. We did provide the anti microbial kitchen mats for their use, which in her letter she stated her company used during the time period she is unwilling to pay for. I do not feel it is fair to ask for a 100% refund on an item that was used and we provided during that time frame. I think giving 50% deduction on such service is a very fair offer. At which time she declined our offer. If you have any questions please feel free to reach out to me regarding this matter. Kind Regards, Shane B. Customer Operations Manager

This letter is in response to a complaint filed by [redacted], business [redacted], complaint ID-[redacted]. We spoke to both [redacted] and her accountant(do not remember his name) on multiple occasions to rectify her complaint. Both Lester C. and myself spoke to them multiple time trying...

to rectify the situation. In regards to her explaining that she feels that we didn't provide service in regards to anit-microbial kitchen mats. When our sales representatives sell these they sell them based on a lease and leave program. We rent these items as such, they are to be leased to the customer. Meaning they are not cleaned weekly, this is explained in detail before having a customer sign the agreement. When I spoke to [redacted] and also her accountant, I explained this to them and they did not want to listen to this fact. They just felt that they should have been receiving new mats each week. I asked why after 26 months are they just reaching out to us in regards to this matter, they could not give me an answer to that question. At which point I apologized for them feeling this way and that I would meet them halfway so both parties received a credit and a payment. We did provide the anti microbial kitchen mats for their use, which in her letter she stated her company used during the time period she is unwilling to pay for. I do not feel it is fair to ask for a 100% refund on an item that was used and we provided during that time frame. I think giving 50% deduction on such service is a very fair offer. At which time she declined our offer. If you have any questions please feel free to reach out to me regarding this matter. Kind Regards, Shane B. Customer Operations Manager