Sent: Thursday, May 29, 3:PMTo: [redacted] Subject: Revdex.com Case # [redacted] We began work at the home of [redacted] on Thursday 05/15/Ground preparation (grass removal & disposal) leveling/grading and enriched topsoil topdressThis process took longer than expected, daysDuring this process, [redacted] expressed concerns of our technique for doing the ground preparationHis wife also made her concerns known about the overall price and wanted to renegotiate for a better dealAfter the ground preparation was complete, [redacted] and I did a walk through, where he then told me he was satisfied with the prep work and was excited that it was ready for grassOn 05/17/Saturday we showed up and did some final grading to the back yard and proceeded to plant the new sodDuring the install of the sod [redacted] stood watch and complimented us on how "awesome" the grass lookedAfter the grass was completely installed we manually watered it in and pressed rolled the entire lawnThere was 1/of a pallet left in which [redacted] stated "Give that to my neighbor" [redacted] and myself then made a final walk through of the entire property in which he had no complaints and told me "Hey man yall did a wonderful job, Get outta here"He then paid as agreed, and then we left after giving him after care instructionsI have since talked to [redacted] , and he stated to me that the grass was doing fine, he had other companies come out and they even said the install was okayI gave [redacted] as much of a discount as I couldHe expressed to me that he had never spent this much money on grass before and it was just freaking him outI believe that we did a quality install, and installed a quality productIt's obvious that [redacted] made a decision that did not agree with his financial budget
Sent: Thursday, May 29, 2014 3:46 PMTo: [redacted]Subject: Revdex.com Case #...
[redacted]
We began work at the home of [redacted] on Thursday 05/15/2014. Ground preparation (grass removal & disposal) leveling/grading and enriched topsoil topdress. This process took longer than expected, 2 days. During this process, [redacted] expressed concerns of our technique for doing the ground preparation. His wife also made her concerns known about the overall price and wanted to renegotiate for a better deal. After the ground preparation was complete, [redacted] and I did a walk through, where he then told me he was satisfied with the prep work and was excited that it was ready for grass. On 05/17/2014 Saturday we showed up and did some final grading to the back yard and proceeded to plant the new sod. During the install of the sod [redacted] stood watch and complimented us on how "awesome" the grass looked. After the grass was completely installed we manually watered it in and pressed rolled the entire lawn. There was 1/2 of a pallet left in which [redacted] stated "Give that to my neighbor". [redacted] and myself then made a final walk through of the entire property in which he had no complaints and told me "Hey man yall did a wonderful job, Get outta here". He then paid as agreed, and then we left after giving him after care instructions. I have since talked to [redacted], and he stated to me that the grass was doing fine, he had other companies come out and they even said the install was okay. I gave [redacted] as much of a discount as I could. He expressed to me that he had never spent this much money on grass before and it was just freaking him out. I believe that we did a quality install, and installed a quality product. It's obvious that [redacted] made a decision that did not agree with his financial budget
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
The grass Installation is coming around. However, after further review by other lawn care providers it has been determined that the "type" grass I order "Zorro zoysia" was not the grass that was installed on my lawn. I have the receipt from the sod company that cut the order for my lawn. It clearly states that the order was for 9 pallets of "Emerald Zoysia" not "Zorro" I have requested a receipt from Ameriscape for the order as well to compare the two receipts and the company has yet come forth with the receipt. Give me the grass I ordered or compensate me for the fact this is not the grass you promised me. [redacted] obviously makes promises he can't keep. Told me he was going to come out on Thursday 5/29/14 to check on the lawn and get his roller....didn't call, didn't show up like normal.
Sent: Thursday, May 29, 3:PMTo: [redacted] Subject: Revdex.com Case # [redacted] We began work at the home of [redacted] on Thursday 05/15/Ground preparation (grass removal & disposal) leveling/grading and enriched topsoil topdressThis process took longer than expected, daysDuring this process, [redacted] expressed concerns of our technique for doing the ground preparationHis wife also made her concerns known about the overall price and wanted to renegotiate for a better dealAfter the ground preparation was complete, [redacted] and I did a walk through, where he then told me he was satisfied with the prep work and was excited that it was ready for grassOn 05/17/Saturday we showed up and did some final grading to the back yard and proceeded to plant the new sodDuring the install of the sod [redacted] stood watch and complimented us on how "awesome" the grass lookedAfter the grass was completely installed we manually watered it in and pressed rolled the entire lawnThere was 1/of a pallet left in which [redacted] stated "Give that to my neighbor" [redacted] and myself then made a final walk through of the entire property in which he had no complaints and told me "Hey man yall did a wonderful job, Get outta here"He then paid as agreed, and then we left after giving him after care instructionsI have since talked to [redacted] , and he stated to me that the grass was doing fine, he had other companies come out and they even said the install was okayI gave [redacted] as much of a discount as I couldHe expressed to me that he had never spent this much money on grass before and it was just freaking him outI believe that we did a quality install, and installed a quality productIt's obvious that [redacted] made a decision that did not agree with his financial budget
Sent: Thursday, May 29, 2014 3:46 PMTo: [redacted]Subject: Revdex.com Case #...
[redacted]
We began work at the home of [redacted] on Thursday 05/15/2014. Ground preparation (grass removal & disposal) leveling/grading and enriched topsoil topdress. This process took longer than expected, 2 days. During this process, [redacted] expressed concerns of our technique for doing the ground preparation. His wife also made her concerns known about the overall price and wanted to renegotiate for a better deal. After the ground preparation was complete, [redacted] and I did a walk through, where he then told me he was satisfied with the prep work and was excited that it was ready for grass. On 05/17/2014 Saturday we showed up and did some final grading to the back yard and proceeded to plant the new sod. During the install of the sod [redacted] stood watch and complimented us on how "awesome" the grass looked. After the grass was completely installed we manually watered it in and pressed rolled the entire lawn. There was 1/2 of a pallet left in which [redacted] stated "Give that to my neighbor". [redacted] and myself then made a final walk through of the entire property in which he had no complaints and told me "Hey man yall did a wonderful job, Get outta here". He then paid as agreed, and then we left after giving him after care instructions. I have since talked to [redacted], and he stated to me that the grass was doing fine, he had other companies come out and they even said the install was okay. I gave [redacted] as much of a discount as I could. He expressed to me that he had never spent this much money on grass before and it was just freaking him out. I believe that we did a quality install, and installed a quality product. It's obvious that [redacted] made a decision that did not agree with his financial budget
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
The grass Installation is coming around. However, after further review by other lawn care providers it has been determined that the "type" grass I order "Zorro zoysia" was not the grass that was installed on my lawn. I have the receipt from the sod company that cut the order for my lawn. It clearly states that the order was for 9 pallets of "Emerald Zoysia" not "Zorro" I have requested a receipt from Ameriscape for the order as well to compare the two receipts and the company has yet come forth with the receipt. Give me the grass I ordered or compensate me for the fact this is not the grass you promised me. [redacted] obviously makes promises he can't keep. Told me he was going to come out on Thursday 5/29/14 to check on the lawn and get his roller....didn't call, didn't show up like normal.