Ameristar Casino St. Charles

I received a complimentary room at the Ameristar Casinio, StCharles on November checking out on the 6th I was called at 3:yesterday, November informing me that the room in which I occupied had glitter in the carpet and that the staff has been working for days to get the glitter out and have had to shut down the room due to the glitter and that they were charging my room a $cleaning fee I asked the manager, I believe her name is [redacted] , why was I just informed of this? If this happened Monday, I should have been contacted because I would have liked to seen the glitter in which she speaks I asked her how many man hours a day was spent on getting the glitter up? What process did they use and do they have any pictures She informed me that the glitter was in the carpet and she could get pictures for me I asked if it was on the furniture and couldn't be dusted off She informed me that the problem was in the carpet As we were speaking, I googled how to get gl

My wife and I have contacted this Casino on multiple occasions to inform them that they are sending out marketing information and "Rewards Coupons" on a bi-weekly basis to an individual named [redacted] that does not live at our address( [redacted] ***) This has been going on for over months, at this point, this is harassmentWe have called numerous times, sent all of the mail back marked: "Does not live here, remove from mailing list"None of the representatives have been any help, their response has been: "You need to drive the mail here and we can stop sending it after that." That is completely unacceptableWe have full time jobs, and are not going to stockpile their junk mail and drive minutes in order for it to stopThese representatives have been extremely rudeWe would like for once and for all to stop receiving ANY correspondence from them or their affiliates as we are not associated with ANY of their rewards programs, nor have

I got free room comps for spending money in the casinoI reserve a room for 10/16-18/I checked in that night around 9pm and around 5am I found little bugs crawling aroundI recorded a video and I collected themI called the front desk and was told they would give me a call backI was asked to bring what I collected down for someone to look at themI went down and showed them the cupThey took a picture and I made a paper statementI was asked to take the cup back to the room and leave it for a specialistI asked for a cup but they did not have one but provided a plastic bag to tie the cup up inThey switched my room but never received any follow upI called the front desk and asked for a supervisorI was asked to come down to speak with a supervisorI was told that a specialist went to the room and indicated that it was not bedbugs that were found and that the one bug that was left in the cup was deadI told him that bed bugs or not there were still bugs in the room

My Wife and I stayed at the hotel on 12/22/The room furniture was filthy and had human fluids on itthe shower had mold in it and smelled horribleI called and was supposed to get a call back from a managerI never received this callMy wife ended up sick after the stayVery unhappy

My wife and I have contacted this Casino on multiple occasions to inform them that they are sending out marketing information and "Rewards Coupons" on a bi-weekly basis to an individual named *** *** that does not live at our address(*** *** *** *** *** *** ** ***) This has been going on for over months, at this point, this is harassmentWe have called numerous times, sent all of the mail back marked: "Does not live here, remove from mailing list"None of the representatives have been any help, their response has been: "You need to drive the mail here and we can stop sending it after that." That is completely unacceptableWe have full time jobs, and are not going to stockpile their junk mail and drive minutes in order for it to stopThese representatives have been extremely rudeWe would like for once and for all to stop receiving ANY correspondence from them or their affiliates as we are not associated with ANY of their rewards programs, nor have

I received a complimentary room at the Ameristar Casinio, StCharles on November checking out on the 6th I was called at 3:yesterday, November informing me that the room in which I occupied had glitter in the carpet and that the staff has been working for days to get the glitter out and have had to shut down the room due to the glitter and that they were charging my room a $cleaning fee I asked the manager, I believe her name is ***, why was I just informed of this? If this happened Monday, I should have been contacted because I would have liked to seen the glitter in which she speaks I asked her how many man hours a day was spent on getting the glitter up? What process did they use and do they have any pictures She informed me that the glitter was in the carpet and she could get pictures for me I asked if it was on the furniture and couldn't be dusted off She informed me that the problem was in the carpet As we were speaking, I googled how to get gl

Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ameristar.com
We have contacted Ms*** and apologized that she felt the pool area wasn't up to her standardsShe was no longer upset
and did not feel that any compensation was needed nor did we feel that compensation was warranted due to the validity of the complaintWe explained that we do have housekeeping, pool attendants plus members of security, facilities and food & beverage up there at numerous times through out the day and we do not leave our areas dirtyWe follow all regulations regarding the pH and cleanliness of the pool and at no times we were out of this complianceWe did apologize again to the guest and thanked her for the feedback

On 04/16/myself and family dined at Landmark Buffet at the Ameristar Casino(St, Charles, MO) around hoursWe were with other people which made us in a group of peopleWe stated we were in a party of but different parties paid separately(party of 2, party 5, party 2, party 2) prior to eatingWe were told an automatic gratuity of 15% would be added to each parties billThis seemed strange as there was no signs, menus, website stating this automatic chargeI understand these charges do exist amongst certain restaurants but I was completely unaware of this charge for this restaurantdifferent bills were paid and all were made to pay the 15% gratuityNow I did copy this information from your website( In fact, most any fee a restaurant wants to add is legal as long as it is adequately disclosedThere are fees for delivery, for using credit cards, having an order to go, boxing up leftovers, drinking water (even tap), and many moreAs long as it is disclosed and no

To Whom It May Concern: I am writing in response to ID ***This consumer’s address has been changed in our database to receive ‘no mail’Therefore, they should not receive any further mail from us within approximately days Mr*** was called and informed of this
Please feel free to contact me with any further questions/issues