Dear [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to usI have talked to our [redacted] and our head housekeeper regarding your reservationI have also looked into our recordOur record shows that room was cleaned and inspected prior to your arrivalFurthermore, we had numerous guests in that room prior and after your stayI have also checked that room and did not find any issues as you mentionedFeedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments and issues will be addressedIn an effort to compensate you for your experience, we have refunded you for nights of your nights stay and we have also refunded you the pet fee for all nights including the first nightWe would also like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Americas Best Value Inn Wisconsin Dells
I had spent over to stay at this hotel and I could not use the shower the whole weekend I tried many times to talk to the manager during my stay with no luck After we checked he acknowledged my complaint but stated the cleaners came up and cleaned my room sat at my request,Which was false, yes I requested but they did not show up, I sent him the date stamped pictures showing I took them at 746am Sunday morning as I was checking out I will not start at this hotel again after my experience with them so a 15% world do nothing for me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I only want my refund I will NEVER stay there againonly my refund that is it, I wasn't happy at all with my stay so will NEVER NEVER stay again thank you sheryl [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Sheryl [redacted]
Dear Amy [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Our outdoor pool is closed for the season due to weather. We do not advertise our outdoor pool on any site including our own. That is a bonus when weather permits. We have checked for mold and ants as you mentioned. They did not find any. Also talked to the staff on duty, they have said they did not find either one in the room or in the hotel. But your satisfaction, they cleaned the bathroom and sprayed. I have also shared your comments with our staff. Please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at 608-254-6444. Sincerely, Prince [redacted] General Manager
Dear Sheryl: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to
make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to usWe have had minor water issues with few rooms that morning as one of our hot water heater went outBut that was fixed within a few minutes and we had hot water in all rooms within the hourThat incident was not in our control but we took care of it as soon as we knew about itFeedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.In an effort to compensate you for your experience, we would like to provide you with a 10% discount off rack rate during your next stay when you book directly with us in 2017. When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####.Sincerely,Prince *** ***Americas Best Value Inn Wisconsin Dells
I'm absolutely not
satisfied with their response and I was not happy with only receiving half back when we did not stay at the hotel! All we did was look into the room, as he said we could, to see if we wanted to stay thereWe quickly realized and told him we would not stay due to the musty smell, which he agreed to, and said they forgot to open the window for the floor to dry after they shampooed it, as well, the bed wasn't even made when we went to lookIt was so not ready for anyone to stay in that room!! I had laid my credit card on the desk with the rest of my stuff as my friend stood there watching our things waiting for me and my daughter to return and he just took it and ran it through! As we came back we told him the reason we wouldn't be staying and he told me he had already charged me cause he thought we where staying! I told him, why did you think that, we were not back yet from looking at the room and wanted him to reverse the reservation! He told me he couldn't do it, but if I came back first thing in the morning his manager would give me a full refund! We went back and the manager didn't know anything about it till! He went to the computer and read the comment this guy had made next to our reservation to only pay back to the customer what he ( *** ***) felt he wanted to do! Awful experience, we want the full refund!!
I had spent over 200 to stay at this hotel and I could not use the shower the whole weekend. I tried many times to talk to the manager during my stay with no luck. After we checked he acknowledged my complaint but stated the cleaners came up and cleaned my room sat at my request,. Which was false, yes I requested but they did not show up, I sent him the date stamped pictures showing I took them at 746am Sunday morning as I was checking out. I will not start at this hotel again after my experience with them so a 15% world do nothing for me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. i only want my refund I will NEVER stay there again. only my refund that is it, I wasn't happy at all with my stay so will NEVER NEVER stay again thank you sheryl [redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sheryl [redacted]
Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your...
expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. I have talked to our [redacted] and our head housekeeper regarding your reservation. I have also looked into our record. Our record shows that room was cleaned and inspected prior to your arrival. Furthermore, we had numerous guests in that room prior and after your stay. I have also checked that room and did not find any issues as you mentioned. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we have refunded you for 2 nights of your 3 nights stay and we have also refunded you the pet fee for all 3 nights including the first night. We would also like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely, [redacted] Americas Best Value Inn Wisconsin Dells
Dear Amy [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations...
to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Our outdoor pool is closed for the season due to weather. We do not advertise our outdoor pool on any site including our own. That is a bonus when weather permits. We have checked for mold and ants as you mentioned. They did not find any. Also talked to the staff on duty, they have said they did not find either one in the room or in the hotel. But your satisfaction, they cleaned the bathroom and sprayed. I have also shared your comments with our staff. Please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at 608-254-6444. Sincerely, Prince [redacted] General Manager
We have already gave you 50% discount as agreed and appropriate. You have indicated you were satisfied. That is why we processed the 50% refund. We have already went beyond our policy by giving you 50% discount. There is nothing else we can do at this time. Thank You
Dear Amy [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Our outdoor pool is closed for the season due to weather. We do not advertise our outdoor pool on any site including our own. That is a bonus when weather permits. We have checked for mold and ants as you mentioned. They did not find any. Also talked to the staff on duty, they have said they did not find either one in the room or in the hotel. But your satisfaction, they cleaned the bathroom and sprayed. I have also shared your comments with our staff. Please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at 608-254-6444. Sincerely, Prince [redacted] General Manager
Dear [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to usI have talked to our [redacted] and our head housekeeper regarding your reservationI have also looked into our recordOur record shows that room was cleaned and inspected prior to your arrivalFurthermore, we had numerous guests in that room prior and after your stayI have also checked that room and did not find any issues as you mentionedFeedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments and issues will be addressedIn an effort to compensate you for your experience, we have refunded you for nights of your nights stay and we have also refunded you the pet fee for all nights including the first nightWe would also like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Americas Best Value Inn Wisconsin Dells
I had spent over to stay at this hotel and I could not use the shower the whole weekend I tried many times to talk to the manager during my stay with no luck After we checked he acknowledged my complaint but stated the cleaners came up and cleaned my room sat at my request,Which was false, yes I requested but they did not show up, I sent him the date stamped pictures showing I took them at 746am Sunday morning as I was checking out I will not start at this hotel again after my experience with them so a 15% world do nothing for me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I only want my refund I will NEVER stay there againonly my refund that is it, I wasn't happy at all with my stay so will NEVER NEVER stay again thank you sheryl [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Sheryl [redacted]
Dear Amy [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Our outdoor pool is closed for the season due to weather. We do not advertise our outdoor pool on any site including our own. That is a bonus when weather permits. We have checked for mold and ants as you mentioned. They did not find any. Also talked to the staff on duty, they have said they did not find either one in the room or in the hotel. But your satisfaction, they cleaned the bathroom and sprayed. I have also shared your comments with our staff. Please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at 608-254-6444. Sincerely, Prince [redacted] General Manager
Dear Sheryl: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to
make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to usWe have had minor water issues with few rooms that morning as one of our hot water heater went outBut that was fixed within a few minutes and we had hot water in all rooms within the hourThat incident was not in our control but we took care of it as soon as we knew about itFeedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.In an effort to compensate you for your experience, we would like to provide you with a 10% discount off rack rate during your next stay when you book directly with us in 2017. When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####.Sincerely,Prince *** ***Americas Best Value Inn Wisconsin Dells
I'm absolutely not
satisfied with their response and I was not happy with only receiving half back when we did not stay at the hotel! All we did was look into the room, as he said we could, to see if we wanted to stay thereWe quickly realized and told him we would not stay due to the musty smell, which he agreed to, and said they forgot to open the window for the floor to dry after they shampooed it, as well, the bed wasn't even made when we went to lookIt was so not ready for anyone to stay in that room!! I had laid my credit card on the desk with the rest of my stuff as my friend stood there watching our things waiting for me and my daughter to return and he just took it and ran it through! As we came back we told him the reason we wouldn't be staying and he told me he had already charged me cause he thought we where staying! I told him, why did you think that, we were not back yet from looking at the room and wanted him to reverse the reservation! He told me he couldn't do it, but if I came back first thing in the morning his manager would give me a full refund! We went back and the manager didn't know anything about it till! He went to the computer and read the comment this guy had made next to our reservation to only pay back to the customer what he ( *** ***) felt he wanted to do! Awful experience, we want the full refund!!
Sorry to hear you rejected our offerIf it helps, we can offer 15% discount on your next stay with us, when you book directly with us Thank You
I had spent over 200 to stay at this hotel and I could not use the shower the whole weekend. I tried many times to talk to the manager during my stay with no luck. After we checked he acknowledged my complaint but stated the cleaners came up and cleaned my room sat at my request,. Which was false, yes I requested but they did not show up, I sent him the date stamped pictures showing I took them at 746am Sunday morning as I was checking out. I will not start at this hotel again after my experience with them so a 15% world do nothing for me
If you would like we can offer you 15% discount on your next stay at our hotel. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. i only want my refund I will NEVER stay there again. only my refund that is it, I wasn't happy at all with my stay so will NEVER NEVER stay again thank you sheryl [redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sheryl [redacted]
Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your...
expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. I have talked to our [redacted] and our head housekeeper regarding your reservation. I have also looked into our record. Our record shows that room was cleaned and inspected prior to your arrival. Furthermore, we had numerous guests in that room prior and after your stay. I have also checked that room and did not find any issues as you mentioned. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we have refunded you for 2 nights of your 3 nights stay and we have also refunded you the pet fee for all 3 nights including the first night. We would also like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely, [redacted] Americas Best Value Inn Wisconsin Dells
Dear Amy [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations...
to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Our outdoor pool is closed for the season due to weather. We do not advertise our outdoor pool on any site including our own. That is a bonus when weather permits. We have checked for mold and ants as you mentioned. They did not find any. Also talked to the staff on duty, they have said they did not find either one in the room or in the hotel. But your satisfaction, they cleaned the bathroom and sprayed. I have also shared your comments with our staff. Please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at 608-254-6444. Sincerely, Prince [redacted] General Manager
We have already gave you 50% discount as agreed and appropriate. You have indicated you were satisfied. That is why we processed the 50% refund. We have already went beyond our policy by giving you 50% discount. There is nothing else we can do at this time. Thank You
Dear Amy [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Our outdoor pool is closed for the season due to weather. We do not advertise our outdoor pool on any site including our own. That is a bonus when weather permits. We have checked for mold and ants as you mentioned. They did not find any. Also talked to the staff on duty, they have said they did not find either one in the room or in the hotel. But your satisfaction, they cleaned the bathroom and sprayed. I have also shared your comments with our staff. Please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at 608-254-6444. Sincerely, Prince [redacted] General Manager