Revdex.com:
This letter is to inform you that Ameritex Movers, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/2015 and assigned ID [redacted].Sent: Thursday, July 09, 2015 11:54 PM Subject: My Revdex.com complaint against Ameritex...
Movers To Whom It May Concern:I just wanted to update your system with regards to a complaint I made against Ameritex Movers (complaint #[redacted]). I was contacted by the company today and they are going to refund my grandfather his money as I requested. I wanted the Revdex.com to know so that the company's profile could be updated; they have acted honorably since I filed my complaint with Revdex.com. Thank you for helping me to get their attention! Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I never agreed to the rate of $109, and made that abundantly clear.
I made a dispute with my credit card and they gave me a temporary reverse credit. I spoke to them again and they said since it is a moving company and the service was rendered they have to allow the transaction. [redacted] stated to recover monies for damages It would be between the moving company and filing insurance claim. They are aware I filed a complaint with Revdex.com in addition to filing a complaint with Amertiex Movers. So when I received e[redacted] yesterday from the moving company stating I owe them money is false. [redacted] had already reversed the transaction weeks prior.
Dear Ms. [redacted],Thank you for expressing your concerns as it is our goal to provide every customer with a stress-free moving experience. As you know, you hired Ameritex Movers to move you from your storage into your new apartment on April 15, 2016. You contacted our office on April 15,...
2016 to notify us of your concerns and our team e[redacted]ed you our claims procedure. On April 28, 2016, we received numerous photos which you e[redacted]ed to our office of items you are claiming to be damaged and indicated that you plan to [redacted]/submit your formal claim as well. Based on our claims procedures we need the following information to be able to process your claim as accurately and expeditiously as possible.I am, again, including the claims instructions for you to this response and encourage you to submit your claim in the allotted time based on the terms and conditions of our Household Goods Contract and the guidelines set forth by the [redacted] Vehicles. Once we have received your formal claim, we will gladly conclude our investigation.1. Customer’s Name, [redacted]ing Address, Telephone Number2. Move Date3. Reference/Quote Number4. Mover’s Name (If Known)5. Brief Incident Report and Describe What was Damaged6. Please include as much detail as possible:• Size/Dimensions• Weight• Composition & Materials• Purchase Date• Purchased From Where• Receipts7. Include PhotosPlease [redacted] all claims to the following address:AMERITEX MOVERS, INCAttn: Claims DepartmentPO BOX 422049HOUSTON, TEXAS 77242WHAT TO EXPECT:Once a claim is received, customer will receive an Acknowledgement Letter from our claims department acknowledging receipt of the claim within no later than 20 days from the claim post mark date excluding Sundays and nationally recognized holidays.The claim will be investigated, processed and a Settlement Letter will be [redacted]ed no later than 90 days from the post mark date of the original claim letter excluding Sundays and nationally recognized holidays.The timeline is mandated through The Department of Motor Vehicles. However, since our damage claim ratio is less than 1% our response time is generally faster.You may also review Your Rights and Responsibilities When You Move in Texas at the following link:http://ftp.dot.state.tx.us/pub/txdot-info/mcd/pdf/hhgbrochure.pdf I am, again, including the claims instructions for you to this response and encourage you to submit your claim in the allotted time based on the terms and conditions of our Household Goods Contract and the guidelines set forth by the [redacted] Vehicles. Once we have received your formal claim, we will gladly conclude our investigation.Thank you,Ali [redacted]ManagerAmeritex Movers, Inc.713-484-MOVE Office713-484-8444 Fax
Ms. [redacted], According to the [redacted] you have 90 days from your move date to file your claim. In order for us to investigate and review your damages you must file a formal claim in writing. Please see attachment of the claims procedure. Thank you,Ali [redacted]Ameritex Movers
Dear [redacted],
Never the less, you were informed of our claims and complaint process and to date have not filed any formal claim or complaint with the company. Please understand as a company we have procedures and processes that we follow in order to maintain quality and control. For example: If a person gets into an auto accident they must file a claim through their insurance provider.
I have included the company claims information for your convenience.
CLAIMS PROCEDURE
All Claims must be submitted, in writing (no emails), no more than 90 days from the date of the move.
[redacted]
Please mail all claims to the following remittance address:
[redacted]
The following must be included in all claims letters:
1. Customer’s Name, Mailing Address, Telephone Number
2. Move Date
3. Reference/Quote Number
4. Mover’s Name (If Known)
5. What Damage(s) Occurred
6. Clearly indicate what item is claimed damaged. Include as much detail as possible:
Size, weight, dimensions, materials, purchased when, from where, receipts, etc.
7. Include Photos
8. Send all correspondence to the above listed PO Box address.
WHAT TO EXPECT:
Once a claim is received, customer will receive an Acknowledgement Letter from our claims department acknowledging receipt of the claim no later than 20 days from the claim post mark date.
The claim will be processed and a Conclusion Letter will mailed no later than 90 days from the post mark date of the original claim letter.
This time frame is a standard amount of time that is mandated for us through The Department of Motor Vehicles. However, since our damage claim ratio is less than 1% our response time is generally faster.
You may also review Your Rights and Responsibilities When You Move in [redacted] at the following l[redacted]
Sincerely,
Ali L[redacted]
Ameritex Movers
This
letter is in response to Revdex.com claim #[redacted].
After review of your complaint our research shows your move date was [redacted]
and our records show that you filed your claim with our office on [redacted].
We
understand...
your concern and the issues related to your complaint with the Revdex.com; however,
based on our previous response and our agreed Household Goods Proposal/Contract
for Moving Services, your claim is denied, as contractually you have 90 days
from your move date to file your claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,The company is only offering .60 per pound for damages. They are stating they discounted $119 and claiming the move took 6 hours at $119 per hour when indeed it should have not taken that long having 3 movers. They were unprofessional, disrespectful and very careless resulting in damage to my belongings. I paid $655 to this company that permanently damaged my furniture. Plus it is going to cost me additional monies to replace the damages and they are telling me they can only pay .60 per pound? Not acceptable. This company has been difficult from the beginning when I first spoke to management. They obviously do not care about customer service, customer satisfaction and repeat business.
Thank you for bringing this to our attention.
On May 21, 2015 you called to schedule a pack and move for May 31, 2015. You were quoted a discounted hourly rate for 2 men at $89 per hour with a $350 trip charge and 10 boxes gifted to you.
At the time of scheduling you were informed the movers...
were to be dispatched between 7-8am.
Days prior you rescheduled your move to June 1, 2015.
The movers were dispatched at 8am. It is a 3.5-4 hour drive from our office to [redacted], **. The movers arrived and started your move at 12:35pm.
At no point at the time of scheduling or confirming did you indicate that you must arrive in [redacted] on June 1, 2015 at a particular time. This information was not provided to the office until moving day, June 1, 2015.
We provided our services based off of the information you provided.
We apologize for any inconvenience you may have experienced.
As a moving company with high standards we will reimburse you an additional 10% off of your move for any inconvenience you may have experienced.
A check in the amount of $115.00 will be mailed on July 3, 2015 with check number 1992.
Bethann [redacted]
Thank you
Dear [redacted],
I apologize for any inconvenience you may have experienced during your move, however, this is the first I have heard about any problems with your move on May 29, 2015. I do not have any formal complaints, claims or any notes listed on your account.
As I understand damages to...
your furniture can be disappointing and frustrating, this is a process that is mandated by the Texas Department of Motor Vehicles. All claims must be submitted in writing and you are given up to 90 days from the day of your move to file your claim as the company is given the same 90 day period to close your claim.
An average 3 bedroom house can usually range anywhere from 4-8 hours depending on the services requested. Your total move was 4 hours which is on the lower end of the average.
We value you as a customer and appreciate your feedback as it helps us to better our services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
This letter is to inform you that Ameritex Movers, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/2015 and assigned ID [redacted].Sent: Thursday, July 09, 2015 11:54 PM Subject: My Revdex.com complaint against Ameritex...
Movers To Whom It May Concern:I just wanted to update your system with regards to a complaint I made against Ameritex Movers (complaint #[redacted]). I was contacted by the company today and they are going to refund my grandfather his money as I requested. I wanted the Revdex.com to know so that the company's profile could be updated; they have acted honorably since I filed my complaint with Revdex.com. Thank you for helping me to get their attention! Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I never agreed to the rate of $109, and made that abundantly clear.
I made a dispute with my credit card and they gave me a temporary reverse credit. I spoke to them again and they said since it is a moving company and the service was rendered they have to allow the transaction. [redacted] stated to recover monies for damages It would be between the moving company and filing insurance claim. They are aware I filed a complaint with Revdex.com in addition to filing a complaint with Amertiex Movers. So when I received e[redacted] yesterday from the moving company stating I owe them money is false. [redacted] had already reversed the transaction weeks prior.
Dear Ms. [redacted],Thank you for expressing your concerns as it is our goal to provide every customer with a stress-free moving experience. As you know, you hired Ameritex Movers to move you from your storage into your new apartment on April 15, 2016. You contacted our office on April 15,...
2016 to notify us of your concerns and our team e[redacted]ed you our claims procedure. On April 28, 2016, we received numerous photos which you e[redacted]ed to our office of items you are claiming to be damaged and indicated that you plan to [redacted]/submit your formal claim as well. Based on our claims procedures we need the following information to be able to process your claim as accurately and expeditiously as possible.I am, again, including the claims instructions for you to this response and encourage you to submit your claim in the allotted time based on the terms and conditions of our Household Goods Contract and the guidelines set forth by the [redacted] Vehicles. Once we have received your formal claim, we will gladly conclude our investigation.1. Customer’s Name, [redacted]ing Address, Telephone Number2. Move Date3. Reference/Quote Number4. Mover’s Name (If Known)5. Brief Incident Report and Describe What was Damaged6. Please include as much detail as possible:• Size/Dimensions• Weight• Composition & Materials• Purchase Date• Purchased From Where• Receipts7. Include PhotosPlease [redacted] all claims to the following address:AMERITEX MOVERS, INCAttn: Claims DepartmentPO BOX 422049HOUSTON, TEXAS 77242WHAT TO EXPECT:Once a claim is received, customer will receive an Acknowledgement Letter from our claims department acknowledging receipt of the claim within no later than 20 days from the claim post mark date excluding Sundays and nationally recognized holidays.The claim will be investigated, processed and a Settlement Letter will be [redacted]ed no later than 90 days from the post mark date of the original claim letter excluding Sundays and nationally recognized holidays.The timeline is mandated through The Department of Motor Vehicles. However, since our damage claim ratio is less than 1% our response time is generally faster.You may also review Your Rights and Responsibilities When You Move in Texas at the following link:http://ftp.dot.state.tx.us/pub/txdot-info/mcd/pdf/hhgbrochure.pdf I am, again, including the claims instructions for you to this response and encourage you to submit your claim in the allotted time based on the terms and conditions of our Household Goods Contract and the guidelines set forth by the [redacted] Vehicles. Once we have received your formal claim, we will gladly conclude our investigation.Thank you,Ali [redacted]ManagerAmeritex Movers, Inc.713-484-MOVE Office713-484-8444 Fax
Ms. [redacted], According to the [redacted] you have 90 days from your move date to file your claim. In order for us to investigate and review your damages you must file a formal claim in writing. Please see attachment of the claims procedure. Thank you,Ali [redacted]Ameritex Movers
Dear [redacted],
Never the less, you were informed of our claims and complaint process and to date have not filed any formal claim or complaint with the company. Please understand as a company we have procedures and processes that we follow in order to maintain quality and control. For example: If a person gets into an auto accident they must file a claim through their insurance provider.
I have included the company claims information for your convenience.
CLAIMS PROCEDURE
All Claims must be submitted, in writing (no emails), no more than 90 days from the date of the move.
[redacted]
Please mail all claims to the following remittance address:
[redacted]
The following must be included in all claims letters:
1. Customer’s Name, Mailing Address, Telephone Number
2. Move Date
3. Reference/Quote Number
4. Mover’s Name (If Known)
5. What Damage(s) Occurred
6. Clearly indicate what item is claimed damaged. Include as much detail as possible:
Size, weight, dimensions, materials, purchased when, from where, receipts, etc.
7. Include Photos
8. Send all correspondence to the above listed PO Box address.
WHAT TO EXPECT:
Once a claim is received, customer will receive an Acknowledgement Letter from our claims department acknowledging receipt of the claim no later than 20 days from the claim post mark date.
The claim will be processed and a Conclusion Letter will mailed no later than 90 days from the post mark date of the original claim letter.
This time frame is a standard amount of time that is mandated for us through The Department of Motor Vehicles. However, since our damage claim ratio is less than 1% our response time is generally faster.
You may also review Your Rights and Responsibilities When You Move in [redacted] at the following l[redacted]
Sincerely,
Ali L[redacted]
Ameritex Movers
To
Whom it May Concern,
This
letter is in response to Revdex.com claim #[redacted].
After review of your complaint our research shows your move date was [redacted]
and our records show that you filed your claim with our office on [redacted].
We
understand...
your concern and the issues related to your complaint with the Revdex.com; however,
based on our previous response and our agreed Household Goods Proposal/Contract
for Moving Services, your claim is denied, as contractually you have 90 days
from your move date to file your claim.
Respectfully,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,The company is only offering .60 per pound for damages. They are stating they discounted $119 and claiming the move took 6 hours at $119 per hour when indeed it should have not taken that long having 3 movers. They were unprofessional, disrespectful and very careless resulting in damage to my belongings. I paid $655 to this company that permanently damaged my furniture. Plus it is going to cost me additional monies to replace the damages and they are telling me they can only pay .60 per pound? Not acceptable. This company has been difficult from the beginning when I first spoke to management. They obviously do not care about customer service, customer satisfaction and repeat business.
Thank you for bringing this to our attention.
On May 21, 2015 you called to schedule a pack and move for May 31, 2015. You were quoted a discounted hourly rate for 2 men at $89 per hour with a $350 trip charge and 10 boxes gifted to you.
At the time of scheduling you were informed the movers...
were to be dispatched between 7-8am.
Days prior you rescheduled your move to June 1, 2015.
The movers were dispatched at 8am. It is a 3.5-4 hour drive from our office to [redacted], **. The movers arrived and started your move at 12:35pm.
At no point at the time of scheduling or confirming did you indicate that you must arrive in [redacted] on June 1, 2015 at a particular time. This information was not provided to the office until moving day, June 1, 2015.
We provided our services based off of the information you provided.
We apologize for any inconvenience you may have experienced.
As a moving company with high standards we will reimburse you an additional 10% off of your move for any inconvenience you may have experienced.
A check in the amount of $115.00 will be mailed on July 3, 2015 with check number 1992.
Bethann [redacted]
Thank you
Dear [redacted],
I apologize for any inconvenience you may have experienced during your move, however, this is the first I have heard about any problems with your move on May 29, 2015. I do not have any formal complaints, claims or any notes listed on your account.
As I understand damages to...
your furniture can be disappointing and frustrating, this is a process that is mandated by the Texas Department of Motor Vehicles. All claims must be submitted in writing and you are given up to 90 days from the day of your move to file your claim as the company is given the same 90 day period to close your claim.
An average 3 bedroom house can usually range anywhere from 4-8 hours depending on the services requested. Your total move was 4 hours which is on the lower end of the average.
We value you as a customer and appreciate your feedback as it helps us to better our services.
Sincerely,
Ali L[redacted]
Ameritex Movers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,