Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am requesting allot part of the labor fees, including gas expenses, as well as the antifreeze cost. I was ripped off by this company, and I never admitted or claimed to have hit a dog. The owner said to me that I look like I hit something, maybe a dog. I never claimed to anything of that matter. This company is avoided the fact that they damaged my car and because of it I had to pay $1645.00 out of pocket for their mess. I am requesting 160 dollars, 40, and 25 for the expenses. Regards,[redacted]
On April 22, 2015 [redacted] brought her 2007 Suzuki forenza into Adolph's Automatic Transmission. On that date we replaced customers radiator and her range sensor. Due to customer admitting she had hit a dog.. We replaced parts and a few days later customer returned stating there was a leak...
from the resevor tank. We made calls to get customer a resovor tank. We found the part for the customer but it would take several hours for the part to arrive. Customer needed to leave to pick her child up. So we offered to contact the customer when parts came in. We made two attempts to contact customer and we got no answer so we left her a message. We dont understand why we would need to refund Miss. [redacted] for the labor. We will be gladly to refund Miss. [redacted] for the $40 for her time and gas expenses and also refund her for the costs of 25.98 for the antifreeze. We would gladly love to install new resovor tank with no costs.
I attached every receipt and invoice including the customers signature in my last response.....which clearly shows the untrue statements the customer has made in her recent response. We did not make any money off of the work we already did on the customer's vehicle like I previously stated. The customer was informed from the beginning that the vehicle would most likely need a computer. We kept the customer updated through the whole process. She was never yelled at by any of my employees. And frankly, I am burnt out on this whole situation so this is my offer and Final Response: I will pay for the cost of the reprogramming and offer the customer the computer at my cost but only if the remainder of the customer's bill is paid. I am not just a company, I am a human being and I have bills to pay just like any other.
On the morning of June 20th, the customer came into our shop explaining that she was having problems with her vehicle banging, falling out of gear. After examining her vehicle, we informed her she would need a new valve body. We explained to her that we would need the money down for the...
part which came to $958.31. This price did not include the other parts and labor prices which she was informed of.The next morning June 21st, she brought us in the $958 and signed the authorization form so that we could proceed to do the work. At that time, we ordered the part and told her it would take 2 days for the part to arrive to which she approved. We then proceeded to remove her old valve body.On June 23rd we received the new valve body and proceeded to install it. We also informed the customer at that time that it would also need to be reprogrammed at a cost of $225 and again she approved. The results showed that it needed a computer. As we informed the customer of this she demanded her vehicle back claiming she could not afford the costs. She also requested the money back for the new valve body which of course we refused because we had already installed it in her vehicle. The only thing that was paid for was the valve body which again was $958. The total bill came out to $1,463.52 NOT including the $225 charge for the reprogramming. I don't appreciate someone trying to ruin our good name when we made every attempt to try to resolve this matter. It ultimately came down to the fact that she could not afford the expenses. We have been in business since 1967 and we are known for our honesty and loyalty to our customers. We are saddened that this customer turned to these measures. The vehicle was definitely running better than it was when it was first brought it. It just still needs the computer to completely correct the problem.
When Ms. [redacted] arrived to Adolph's Automatic Transmission her vehicle already had damage from something Ms. [redacted] had hit. We don't understand how we could have caused $1,645.00 worth of damage to Ms. [redacted] vehicle. We would like to know what damage were caused. We feel that Ms. [redacted] has not been 100% honest we feel she is slandering our reputation. We have been in business for 48 years. We have a outstanding AAA rating with the Revdex.com. Also I would like the Revdex.com to investigate Ms. [redacted] I feel that she files complaints for no reason...For any further questions please contact us at ###-###-#### or [redacted] ..Thank You.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am requesting allot part of the labor fees, including gas expenses, as well as the antifreeze cost. I was ripped off by this company, and I never admitted or claimed to have hit a dog. The owner said to me that I look like I hit something, maybe a dog. I never claimed to anything of that matter. This company is avoided the fact that they damaged my car and because of it I had to pay $1645.00 out of pocket for their mess. I am requesting 160 dollars, 40, and 25 for the expenses. Regards,[redacted]
On April 22, 2015 [redacted] brought her 2007 Suzuki forenza into Adolph's Automatic Transmission. On that date we replaced customers radiator and her range sensor. Due to customer admitting she had hit a dog.. We replaced parts and a few days later customer returned stating there was a leak...
from the resevor tank. We made calls to get customer a resovor tank. We found the part for the customer but it would take several hours for the part to arrive. Customer needed to leave to pick her child up. So we offered to contact the customer when parts came in. We made two attempts to contact customer and we got no answer so we left her a message. We dont understand why we would need to refund Miss. [redacted] for the labor. We will be gladly to refund Miss. [redacted] for the $40 for her time and gas expenses and also refund her for the costs of 25.98 for the antifreeze. We would gladly love to install new resovor tank with no costs.
I attached every receipt and invoice including the customers signature in my last response.....which clearly shows the untrue statements the customer has made in her recent response. We did not make any money off of the work we already did on the customer's vehicle like I previously stated. The customer was informed from the beginning that the vehicle would most likely need a computer. We kept the customer updated through the whole process. She was never yelled at by any of my employees. And frankly, I am burnt out on this whole situation so this is my offer and Final Response: I will pay for the cost of the reprogramming and offer the customer the computer at my cost but only if the remainder of the customer's bill is paid. I am not just a company, I am a human being and I have bills to pay just like any other.
On the morning of June 20th, the customer came into our shop explaining that she was having problems with her vehicle banging, falling out of gear. After examining her vehicle, we informed her she would need a new valve body. We explained to her that we would need the money down for the...
part which came to $958.31. This price did not include the other parts and labor prices which she was informed of.The next morning June 21st, she brought us in the $958 and signed the authorization form so that we could proceed to do the work. At that time, we ordered the part and told her it would take 2 days for the part to arrive to which she approved. We then proceeded to remove her old valve body.On June 23rd we received the new valve body and proceeded to install it. We also informed the customer at that time that it would also need to be reprogrammed at a cost of $225 and again she approved. The results showed that it needed a computer. As we informed the customer of this she demanded her vehicle back claiming she could not afford the costs. She also requested the money back for the new valve body which of course we refused because we had already installed it in her vehicle. The only thing that was paid for was the valve body which again was $958. The total bill came out to $1,463.52 NOT including the $225 charge for the reprogramming. I don't appreciate someone trying to ruin our good name when we made every attempt to try to resolve this matter. It ultimately came down to the fact that she could not afford the expenses. We have been in business since 1967 and we are known for our honesty and loyalty to our customers. We are saddened that this customer turned to these measures. The vehicle was definitely running better than it was when it was first brought it. It just still needs the computer to completely correct the problem.
When Ms. [redacted] arrived to Adolph's Automatic Transmission her vehicle already had damage from something Ms. [redacted] had hit. We don't understand how we could have caused $1,645.00 worth of damage to Ms. [redacted] vehicle. We would like to know what damage were caused. We feel that Ms. [redacted] has not been 100% honest we feel she is slandering our reputation. We have been in business for 48 years. We have a outstanding AAA rating with the Revdex.com. Also I would like the Revdex.com to investigate Ms. [redacted] I feel that she files complaints for no reason...For any further questions please contact us at ###-###-#### or [redacted] ..Thank You.