Amerivet Sales & Logistics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Firstly, the Dealer is again bypassing and concealing facts, the issue was regarding the "Safety Recall Notice" which was served on individual basis to all owners from the pastThat includes the dealer involved "Luxury of Queens", they were well aware of the noticeI am again focusing and emphasizing, why was I as a consumer not informed of the fatal issue involving airbagsPlease see attached, the car also failed another major fatal issue "ABS Lights are on" which means, the cars internal anti-lock or anti-skid brakes are failing, this fact was also concealed fraudulently by the DealershipSecondly, the feedback was written directly after the day the car was purchased and that was only due to request by the salesman Carlton E***I was a gentleman and had very little knowledge of cars and I feel MrCarlton E*** took due advantage of my weaknessAfter Honda's "Safety Recall Notice", I have been visiting the Honda Dealer and coming to know of all the defects and facts involving this car.Thirdly, it is a blatant lie MrCarlton E*** has stated in his responseAfter receiving the notice, he was the first person I chose to seek help fromHe never mentioned, during our conversation that he is willing to help me by taking my car to the Honda DealerMatter of fact, he rudely cut me off and accused me of wasting twenty minutes of his timeHe even hung up the phone while I was still speaking. MrCarlton E*** ordered me to take the car to Honda Dealer and they would fix it for free and Honda is charging me for all the faulty issues. Why would have to pay for another persons negligence and still be driving an automobile with fatal mechanical issuesAt this time, I am upset with this deal that is layered with false, misleading, concealment of facts and fraudulent recurrencesThe automobile should not have passed the safety inspectionI am requesting a refund of the full amount paid by debit card and would like to return this automobile.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good afternoon this letter is in reference to complaint number ID #An unjust complaint was issued to the dealership I'm employed with (Luxury Of Queens)I sold a Honda Accord Coupe Vin#1HGCM72643A020716 Mileage 99,659 to a customer (Ronnie Brooks Chatterjee)As far as I'm
concerned I went above and beyond as a salesman to ensure that Mr. Chatterjee was satisfied with his car buying experienceHe expressed his content by thanking me numerous times and leaving me a favorable review on Cargurus that contradicts his complaints. I accompanied *** *** and his wife to a mechanic for piece of mindWhile there the certified technician put the Honda on a lift to inspect the brakes, tires, exhaust, and suspensionAfter a visual inspection the Honda passed a diagnostic inspectionI pointed out to *** *** that the only issue the Honda had was a slight crack on the front bumber that needed to be replaced in the near futureI showed *** *** a copy of the Carfax that lists the service history of the vehicleThere was no mention of an airbag recall on the Carfax and if a recall was listed we wouldn't have any issues getting the recall taken car of by the original manufacturer*** *** called the dealership irate and angrily accused me of deceiving himI told *** *** I had no knowledge of any recalls on the vehicle and offered to put him in contact with my manager to discuss furtherI also offered to take the vehicle to Honda to repair the recall and he said he already had an appointment and afterwards threatened to sue the dealershipI also called Honda to check on any existing Recalls for *** ***'s Honda and was informed there weren't any open recallsThank you for taking the time to read my responseI attached copies of the review *** *** wrote on Cargurus and of the Carfax that doesn't list any open recallsI'm assuming a recall notice was issued after he purchased the vehicleIf you have any questions feel free to email or call me at your earliest convenience Ronnie Feb **, Carlton E*** was awesome as a salespersonI purchased a used Honda Accord Coupe and he went out of his way to assist meThe car was a good deal with low mileage and he helped me reach my final decisionThe car had a slight damage in the front bumper..he even assured me to get that fixed at a future date at a nominal priceA very helpful salesperson and I will go back to him for future trade in and buying a new vehicleResponse from Luxury of Queens: I'm extremely humbled by your favorable reviewWhether I'm selling a $3,car or a $90,car I treat everyone with the same level of professionalismThank you for allowing me to sell you a vehicle without the hassle of being shady or dishonest Luxury Of Queens Inc *** *** *** *** *** ***
*** *** *** ** *** Cell ###-###-#### Office ###-###-#### Fax ###-###-#### Thank You, Carlton E***

Revdex.com:   It's unfortunate [redacted] is making complaints about purchasing a 2003 Honda Accord with 99,000 miles. This vehicle is not certified and as a salesman and used car dealership we cannot predict what issues any car will have after being sold. [redacted] was given a 1 month or 1,000 mile powertrain warranty (engine and transmission) on his 2003 Honda Accord with 99,000 miles. [redacted] never called our dealership with any complaints within a months time. In fact he only called back to ask me where he could leave a review and I told him on CarGurus (an auto classified website). Months later [redacted] called in to complain about a recall letter he received from Honda. As a courtesy I offered to take the vehicle to Honda but [redacted] stated he already made an appointment and was taking the car himself. Prior to [redacted] purchasing the 2003 Honda Accord with 99,000 miles I accompanied him to a mechanic shop where a visual inspection was performed. I showed [redacted] a copy of the Honda's Carfax and there was no mention of the Recall he complained about. He also went on a lengthy test drive and was content with the vehicles road manners. Once [redacted] decided to purchase the Honda, the vehicle was sent to get a second inspection and it passed a diagnostic test. As a salesman I went above and beyond to ensure [redacted] was content with his purchase. As a dealership we operated well within the law and there was no wrong doing on ur behalf. Discrediting a dealership and salesman because you're not happy with the vehicle you decided to purchase is inappropriate. Other than issue a 30 day 1,000 mile warranty on a vehicle with 99,000 miles, there is nothing else we can offer [redacted]. Legally we're not liable for any repairs that need to be performed on this vehicle after the warranty expires.   Luxury Of Queens Inc.  [redacted]   Cell    ###-###-#### Office ###-###-#### Fax     ###-###-####   Thank You,       Carlton

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Just because an automobile is used and has 99,000 miles that should be a tool used for scamming buyers. The issue is not about taking my car back within a month or 1000 miles because I have the privilege of getting a warranty. The issue is strictly about not disclosing honestly the fact that the automobile was served by Honda way back to all owners a "Recall Notice". I bought the car with splash guard under bumper totally broken into pieces and with heavy dents and bumps on the body. I did show to mechanics this shortfall; and was told that the car had definitely met with accidents. However, the so called Mr. Carlton'E[redacted]s "Carfax" did not furnish anything but showed all was clear. Also Mr. Carlton E[redacted] did not personally disclose those facts to me. As a matter of fact, I have never bothered him with these issues. I only contacted him when I received couple of moths later after the expiry of his so called one month "warranty", the "Recall Notice"from Honda. I would definitely, have not purchased  the automobile had I known it has a "Recall Notice" for a life threatening airbag issue. Honda has still not provided me airbags in the vehicle, they only fixed the rupture issue. After confirming with Honda, I was told that each and every owner (whether Dealer or Private) was served this notice in the past by Honda USA. So Mr. Carlton's repeated denials is making the matter worse. Also again, I am stating that it is a blatant lie about Mr. Carlton wanting to willingly assist me in taking the car to a Honda Dealership. After receiving the "Recall Notice", the very first person I contacted was Mr. Carlton E[redacted] the Salesperson, and it is definitely not possible for me to say I have set an appointment with Honda, when I have not spoken to them, in the first place. It was after receiving no help, other than belligerent response, denials and an outrageous hang up that I contacted Honda with the issue. I again repeat, the inspection was done by his own set up mechanic. If this inspection was performed by my mechanic (with appointment set) the automobile would surely have not passed NYS inspection. The dealership at this point, has to compensate me financially for not disclosing honestly the major life threatening issues related to this vehicle.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]