A phone number was never given because there literally isn't a separate phone number for a billing departmentI'm sure Ms [redacted] was told thisThe number she used to reach the front desk is where all billing inquiries are dealt withOur managers and staff members are very well trained to answer any and all questions when it comes to billing and cancellation matters
This member never mentioned being billed more than once per month until contacting the Revdex.comIf proof is shown that he was somehow mistakenly billed for more than one membership per month, then the $can be refundedHowever, without the supply of such documentation to the manager of Planet Fitness
Lynchburg, no refund will be issued.
Contracts are legally binding regardless of whether or not they are hard to readHowever, his looks pretty clearI've attached a copy of his agreement in which both of his initials and signatures are onIt clearly shows the month commitment and the $annual fee in purple ink, not small black fine printIf any further questions need to be answered, please call the manager of the location, *** at ###-###-####He will also be the one to issue a refund if deemed necessary
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted the business manager, spoke to him who accepted that money wrongfully deducted and asked me to provide my credit/debit card number to refund the money but money was never refunded.
I also filed a complaint through my bank for fraudulent deductions and my bank just concluded their inquiry and have already determined these deductions fraudulent and my bank already reverted my account with the equivalent account which was wrongfully deductedNow I don't care if Planet never refunded my money
I never expected a fair and just resolution from this business and would warn other members who are about the sign contracts to read the contract fully before signing and double check your accounts for additional or duplicate deductions
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is quite amazing that Planet does not know what they are charging to their customers and asking me a bring a prove. I have attached a copy of bank statement showing all the transactions with Planet in last three months, hopefully this should satisfy their requirement of prove. It is pretty obvious that they have made unauthorized deductions of additional $10 every month. They need to return my $30 additional charges.
Regards,
[redacted]
Ms. [redacted] has been a member at Planet Fitness since August of 2013. -At which time she signed a contract for one full year (12 months). The contract states several things including, but not limited to Planet Fitness' cancellation policy as well as the date the annual fee will occur. The cancellation...
policy is as follows:
"To cancel your monthly membership and stop the billing on the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in person or preferably via certified mail."
If Ms. [redacted] can provide the manager of the [redacted] Planet Fitness with any such proof of cancellation, we will submit a full refund.
The contract also informs the member of when the annual fee will occur. It states:
"An annual membership fee of $39 will be billed each year of your monthly membership on or around the 1st of June to the account on file. In order to cancel the billing of this annual fee, the club requires written notice and cancellation of your membership on or before the 25th of the previous month." (May 25th)
If Ms. [redacted] followed proper procedure and did in fact cancel her membership on time, she will be able to provide written proof and we will provide her with a full refund. If she cancels before her 12 month commitment is over however, there will be a $58 buy out fee which is also clearly stated in the contract she signed last August. Once her 12 month commitment has been fulfilled, she may then cancel according to policy and as long as her account is up to date, without any past due balance, without any penalty. If the membership is not cancelled at all, it will continue, even after the 12 months, on a month to month basis.
Ms. [redacted] can pick up a copy of her contract at any time at the [redacted] Planet Fitness if she feels the need.
Any further questions can be taken to the manager of the location. His name is [redacted].
A phone number was never given because there literally isn't a separate phone number for a billing department. I'm sure Ms. [redacted] was told this. The number she used to reach the front desk is where all billing inquiries are dealt with. Our managers and staff members are very well trained to answer any and all questions when it comes to billing and cancellation matters.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This in no way has given me a response as to why no one at the business would give a phone number so I could call. Not one single person stated that I could write a letter. I realize that I have a contract but this billing is ridiculous. If they do not wish to refund me then when my contract is up I will cancel and never do business there again. This has caused such problems for me financially. I know a major club like this has the means to give a refund.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just forget it. This company is not worth my time. I just know now who not to deal with in the future. By the way Planet Fitness I am not the only person this has happened to. The staff at the store did not know what to tell me about the billing. All they said was that it is an outside company and we have no control over it. Bull carp. Take your free money that you got from me and spin on it.
Regards,
[redacted]
A phone number was never given because there literally isn't a separate phone number for a billing departmentI'm sure Ms [redacted] was told thisThe number she used to reach the front desk is where all billing inquiries are dealt withOur managers and staff members are very well trained to answer any and all questions when it comes to billing and cancellation matters
This member never mentioned being billed more than once per month until contacting the Revdex.comIf proof is shown that he was somehow mistakenly billed for more than one membership per month, then the $can be refundedHowever, without the supply of such documentation to the manager of Planet Fitness
Lynchburg, no refund will be issued.
Contracts are legally binding regardless of whether or not they are hard to readHowever, his looks pretty clearI've attached a copy of his agreement in which both of his initials and signatures are onIt clearly shows the month commitment and the $annual fee in purple ink, not small black fine printIf any further questions need to be answered, please call the manager of the location, *** at ###-###-####He will also be the one to issue a refund if deemed necessary
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted the business manager, spoke to him who accepted that money wrongfully deducted and asked me to provide my credit/debit card number to refund the money but money was never refunded.
I also filed a complaint through my bank for fraudulent deductions and my bank just concluded their inquiry and have already determined these deductions fraudulent and my bank already reverted my account with the equivalent account which was wrongfully deductedNow I don't care if Planet never refunded my money
I never expected a fair and just resolution from this business and would warn other members who are about the sign contracts to read the contract fully before signing and double check your accounts for additional or duplicate deductions
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is quite amazing that Planet does not know what they are charging to their customers and asking me a bring a prove. I have attached a copy of bank statement showing all the transactions with Planet in last three months, hopefully this should satisfy their requirement of prove. It is pretty obvious that they have made unauthorized deductions of additional $10 every month. They need to return my $30 additional charges.
Regards,
[redacted]
Ms. [redacted] has been a member at Planet Fitness since August of 2013. -At which time she signed a contract for one full year (12 months). The contract states several things including, but not limited to Planet Fitness' cancellation policy as well as the date the annual fee will occur. The cancellation...
policy is as follows:
"To cancel your monthly membership and stop the billing on the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in person or preferably via certified mail."
If Ms. [redacted] can provide the manager of the [redacted] Planet Fitness with any such proof of cancellation, we will submit a full refund.
The contract also informs the member of when the annual fee will occur. It states:
"An annual membership fee of $39 will be billed each year of your monthly membership on or around the 1st of June to the account on file. In order to cancel the billing of this annual fee, the club requires written notice and cancellation of your membership on or before the 25th of the previous month." (May 25th)
If Ms. [redacted] followed proper procedure and did in fact cancel her membership on time, she will be able to provide written proof and we will provide her with a full refund. If she cancels before her 12 month commitment is over however, there will be a $58 buy out fee which is also clearly stated in the contract she signed last August. Once her 12 month commitment has been fulfilled, she may then cancel according to policy and as long as her account is up to date, without any past due balance, without any penalty. If the membership is not cancelled at all, it will continue, even after the 12 months, on a month to month basis.
Ms. [redacted] can pick up a copy of her contract at any time at the [redacted] Planet Fitness if she feels the need.
Any further questions can be taken to the manager of the location. His name is [redacted].
A phone number was never given because there literally isn't a separate phone number for a billing department. I'm sure Ms. [redacted] was told this. The number she used to reach the front desk is where all billing inquiries are dealt with. Our managers and staff members are very well trained to answer any and all questions when it comes to billing and cancellation matters.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This in no way has given me a response as to why no one at the business would give a phone number so I could call. Not one single person stated that I could write a letter. I realize that I have a contract but this billing is ridiculous. If they do not wish to refund me then when my contract is up I will cancel and never do business there again. This has caused such problems for me financially. I know a major club like this has the means to give a refund.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just forget it. This company is not worth my time. I just know now who not to deal with in the future. By the way Planet Fitness I am not the only person this has happened to. The staff at the store did not know what to tell me about the billing. All they said was that it is an outside company and we have no control over it. Bull carp. Take your free money that you got from me and spin on it.
Regards,
[redacted]