Ms*** *** contracted with AmeriWest to replace her roof at *** *** *** ** ***We completed the work in a timely fashion and invoiced her for the balance due as calculated by her Adjuster and as per the Xactimate estimate approved by herself and Farmers Insurance
company.The current balance due on her account is $629.31. I believe her confusion lies in not understanding the ACV and RCV portions of her claim and how they break out from the total claim componentsI have personally called Ms*** and spoke to her and tried to explain but she hung up on me so we had her own insurance adjuster ( *** ***) call her at least three documented times and try to explain her invoice to her.Gretchen ***, our office manager, has spoken to Ms*** MANY times and Ms*** has hung up on her on all but occassion. No one has laughed at this ciustomer and the conversation in question was witnessed by several of our staff in the office.At this point Ms*** has had her invoices and billing explained by my staff as well as her own Farmers insurance company several times. Ameriwest enjoys a preferred contractor status with Farmers Insurance, Allstate Insurance and Hartford Insurance Companies. We did not come by that reputation overnight. We pride ourselves in excellent customer service and timely problem resolution. By looking at our Revdex.com profile one can easily see that we just dont have customer resolution problems.....until now.Ms***' current balance due is $629.31....I would be happy to accept this balance due from her in full or provide her an in-house interest free payment plan and gladly honor all warranties afforded her for the next five yearsSince we cannot seem to effectively communicate with her through internal channels nor via Her own adjuster I am turning this matter over to Legal council.?
Ms*** *** contracted with AmeriWest to replace her roof at *** *** *** ** ***We completed the work in a timely fashion and invoiced her for the balance due as calculated by her Adjuster and as per the Xactimate estimate approved by herself and Farmers Insurance
company.The current balance due on her account is $629.31. I believe her confusion lies in not understanding the ACV and RCV portions of her claim and how they break out from the total claim componentsI have personally called Ms*** and spoke to her and tried to explain but she hung up on me so we had her own insurance adjuster ( *** ***) call her at least three documented times and try to explain her invoice to her.Gretchen ***, our office manager, has spoken to Ms*** MANY times and Ms*** has hung up on her on all but occassion. No one has laughed at this ciustomer and the conversation in question was witnessed by several of our staff in the office.At this point Ms*** has had her invoices and billing explained by my staff as well as her own Farmers insurance company several times. Ameriwest enjoys a preferred contractor status with Farmers Insurance, Allstate Insurance and Hartford Insurance Companies. We did not come by that reputation overnight. We pride ourselves in excellent customer service and timely problem resolution. By looking at our Revdex.com profile one can easily see that we just dont have customer resolution problems.....until now.Ms***' current balance due is $629.31....I would be happy to accept this balance due from her in full or provide her an in-house interest free payment plan and gladly honor all warranties afforded her for the next five yearsSince we cannot seem to effectively communicate with her through internal channels nor via Her own adjuster I am turning this matter over to Legal council.?