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Amerock for Reviews (2)

• Sep 12, 2020

Bathroom Hardware Backordered? Not.
Ordered from because the double towel bar was half the price of Amerock and other sites. Thrilled it was "in stock". Ordered matching tp holder, robe hook. One week passed, not shipped. After checking site for availability of all three items, noticed towel bar price jacked up to twice price. Called & told tp holder backordered; that Amerock would take week to get it in for them. 2 days later they called me and said they could not get ANYTHING on my order. Now you tell me why they couldn't send that towel bar and robe hook? Still on the site for twice the price. Ordered all from Amazon at original LOW price & got it via Prime. We wonder why Amazon does so well.

The worst customer service I have ever experienced. I was notified of a backorder issues a week after placing my order, after repeated phone calls to customer service and many incorrect confirmations later I thought I had all the issues resolved. I ordered the backordered item from another vendor. When my shipment arrived which CS assured me was complete and ready to go, there were additional backordered items of which I was never notified about. After another call to CS to which I got no logical answer or satisfaction. The whole operation is a cluster.

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Address: 850 Hollie Drive, Martinsville, Virginia, United States, 24112


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