Amesbury Chevrolet

Amesbury Chevrolet has not mistreated these customers in anywayThey had a service done 3/6/with milesThey also replaced rear brakes at that timeCustomer paid $the next service visit was 4/10/a year later for a noise when braking, found front brakes were worn and needed
replacing customer paid $The next visit was on 4/19/for a vibrationAmesbury Chevy balanced tires at no charge to customer The next visit was 5/3/for an oil change and vibrationcustomer paid for oil change $Dealer advised customer they had a damaged wheel and front tires are wearing on edgesAmesbury Chevy replaced tires at no charge to customer as a one time goodwill gesture Amesbury Chevy has also replaced a tire for this customer prior to there original service visit at no charge to the customerEach and every service visit the customer was provided a loaner vehicle at no charge to the customer which the customer took advantage of and kept the loaner a week or more each time this cost was absorbed by the dealerIn summary Amesbury Chevrolet has replaced a total of tires for this customer which with 58,miles on it were worn due to wearAmesbury Chevy had put these customer in a loaner combining for more than days when repairs took a day to completeThe customer was advised that after we replaced the last tires that we would no longer service them and that they still have a damaged rim that will cause there vibrationAmesbury chevy has PICO SCOPE readings that shows the vibration is extremely minimal and well within specsAmesbury Chevy has incurred costs of more than $in goodwill to try and accomodate these customers in a concern that is nothing more than noraml wear of tires and a bent wheel caused from the customer we are not responsible to continue repairing regular maititems caused by the customer. The customer is well over there mileage in there lease vehicle and are looking for a way to get out of there lease as stated by *** ***At no times were these customers mistreated and not one person was rude to them as there were always more than one person present during all conversations with these customers due to the constant allegations and history of themWe care about our business reputation and alway's treat customers with respectWe have exhausted all goodwill and exercised good judgement when working with the ***