AMEX Assurance Company

AMEX ASSURANCE COMPANY will take 1 Month to read in detail everything possible to deny the claim, nothing wrong with that since I cannot blame them for doing business. I blame myself for not reading the "fine print" in detail. Trips cancellation are most of the time issues because of boarding denial for Visas, COVID or other situations out of your control, AMEX ASSURANCE COMPANY does not cover any of this. Stop thinking that they will understand your situation and see in detail all proofs provided: it will be denied. So before spending your money on them if you think they will cover "any reason" for trips cancellations or delays. (No matter the level of coverage you buy: Platinum in my case). They are very strong when giving you the answer, and they will go all the way to deny the claim.

I have not received any response from this business regarding my complaint.  They said they mailed a response but I have not received a response.

American Express mailed our response to the consumer today