Revdex.com: I received check # [redacted] dated 3/1/in the amount of $ The payment made by the business in reference to complaint ID [redacted] is satisfactory and resolves the complaint issue Sincerely, [redacted]
HiI spoke with customer yesterday around PM CT and informed him that [redacted] will be calling him tomorrow morning to make an appointment (she isresponsible for scheduling and she was gone when he called yesterday) She called him today and left him a message (he didn't pickup the phone) Sink had to be cut - and customer knew it Customer was supplying sink and the one that he bought was "dual mount" (so it can beunder mounter or top mounted) On the instructions it says that mincabinet required is 30" and this is what cabinet customer has, but in this cabinet size you can install this sink only as top mounted (without cutting of course) 30" Cabinet is only ~28" inside His sink was 27" 3/8" - 1/2" space on sides of the sink is not enough to install clamps and screws (required minis ~1" on each side) .Installation was done on August 24th My crew went already once to reattach sink (because customer said it was "loose") I will be sending them again to installmore brackets and add more silicone (I spoke with customer yesterday about it - and I told him that I will give him schedule tomorrow morning (today))
Hi I spoke with customer yesterday around PM CT and informed him that [redacted] will be calling him tomorrow morning to make an appointment (she is responsible for scheduling and she was gone when he called yesterday) She called him today and left him a message (he didn't pickup the phone) Sink had to be cut - and customer knew it Customer was supplying sink and the one that he bought was "dual mount" (so it can be under mounter or top mounted) On the instructions it says that mincabinet required is 30" and this is what cabinet customer has, but in this cabinet size you can install this sink only as top mounted (without cutting of course) 30" Cabinet is only ~28" inside His sink was 27" 3/8" - 1/2" space on sides of the sink is not enough to install clamps and screws (required minis ~1" on each side) Installation was done on August 24th My crew went already once to reattach sink (because customer said it was "loose") I will be sending them again to install more brackets and add more silicone (I spoke with customer yesterday about it - and I told him that I will give him schedule tomorrow morning (today))
Initial Business Response / [redacted] (1001, 16, 2014/12/10) */ 12/8/ There was a problem with delivering mail from Revdex.com to my office I agree with Mr [redacted] that his slab has to be replaced and it will be replaced as soon as possible
Initial Business Response / [redacted] (1000, 14, 2015/09/18) */ If customer is expecting countertops to be installed perfectly , then everything else have to be perfect too (like cabinets , floor and walls) because everything is connected together If your cabinets or floor is crooked then it's much harder to make everything else fit perfectly My guys did the best job they could
Hi As I promised I sent my crew The appointment was rescheduled but Customer was informed and he was aware that crew will come next day As far as sink goes - I gave reasons why it had to be cut (with exact measurements) If customer knows a way to install it with clips that will not require cutting the sink - maybe he should tell me because for the reasons I provided before I honestly do not know how to install sink that big when is left less then 1/2" on both sides for clips With final invoice customer received full invoice and warranty If he has any problems with sink in the future he can just contact us For now I assume case is closed [redacted]
I recently had square feet of quartz countertops installed They look beautiful Installation was a smooth process and we are extremely happy with the end product Had a few waterfall edge conditions that look great As far as customer service...we had difficulties getting a final measurement date scheduled I would suggest that AMF folla few days prior to scheduled appointments with their clients Regardless, I recommend them to anyone
Revdex.com: I received check # [redacted] dated 3/1/in the amount of $ The payment made by the business in reference to complaint ID [redacted] is satisfactory and resolves the complaint issue Sincerely, [redacted]
HiI spoke with customer yesterday around PM CT and informed him that [redacted] will be calling him tomorrow morning to make an appointment (she isresponsible for scheduling and she was gone when he called yesterday) She called him today and left him a message (he didn't pickup the phone) Sink had to be cut - and customer knew it Customer was supplying sink and the one that he bought was "dual mount" (so it can beunder mounter or top mounted) On the instructions it says that mincabinet required is 30" and this is what cabinet customer has, but in this cabinet size you can install this sink only as top mounted (without cutting of course) 30" Cabinet is only ~28" inside His sink was 27" 3/8" - 1/2" space on sides of the sink is not enough to install clamps and screws (required minis ~1" on each side) .Installation was done on August 24th My crew went already once to reattach sink (because customer said it was "loose") I will be sending them again to installmore brackets and add more silicone (I spoke with customer yesterday about it - and I told him that I will give him schedule tomorrow morning (today))
Hi I spoke with customer yesterday around PM CT and informed him that [redacted] will be calling him tomorrow morning to make an appointment (she is responsible for scheduling and she was gone when he called yesterday) She called him today and left him a message (he didn't pickup the phone) Sink had to be cut - and customer knew it Customer was supplying sink and the one that he bought was "dual mount" (so it can be under mounter or top mounted) On the instructions it says that mincabinet required is 30" and this is what cabinet customer has, but in this cabinet size you can install this sink only as top mounted (without cutting of course) 30" Cabinet is only ~28" inside His sink was 27" 3/8" - 1/2" space on sides of the sink is not enough to install clamps and screws (required minis ~1" on each side) Installation was done on August 24th My crew went already once to reattach sink (because customer said it was "loose") I will be sending them again to install more brackets and add more silicone (I spoke with customer yesterday about it - and I told him that I will give him schedule tomorrow morning (today))
Initial Business Response / [redacted] (1001, 16, 2014/12/10) */ 12/8/ There was a problem with delivering mail from Revdex.com to my office I agree with Mr [redacted] that his slab has to be replaced and it will be replaced as soon as possible
Initial Business Response / [redacted] (1000, 14, 2015/09/18) */ If customer is expecting countertops to be installed perfectly , then everything else have to be perfect too (like cabinets , floor and walls) because everything is connected together If your cabinets or floor is crooked then it's much harder to make everything else fit perfectly My guys did the best job they could
Hi As I promised I sent my crew The appointment was rescheduled but Customer was informed and he was aware that crew will come next day As far as sink goes - I gave reasons why it had to be cut (with exact measurements) If customer knows a way to install it with clips that will not require cutting the sink - maybe he should tell me because for the reasons I provided before I honestly do not know how to install sink that big when is left less then 1/2" on both sides for clips With final invoice customer received full invoice and warranty If he has any problems with sink in the future he can just contact us For now I assume case is closed [redacted]
I recently had square feet of quartz countertops installed They look beautiful Installation was a smooth process and we are extremely happy with the end product Had a few waterfall edge conditions that look great As far as customer service...we had difficulties getting a final measurement date scheduled I would suggest that AMF folla few days prior to scheduled appointments with their clients Regardless, I recommend them to anyone