Amherst Finishing, LLC

BBB spoke to Keith at the business and the following was relayed: I first met the customer in July or August and scheduled to begin the job in September. The customer called as the start date was approaching and said her general contractor was falling behind and asked that we push the date back 3... weeks. I added the change to the contract and resent. She again contacted me again, stating the contractor was still behind and asked that we move the start date out til November. I agreed, made the changes and sent out. This happened once more with a request to begin in January after the new year. In between all of that, she had called to change the contract as they decided they did not want 3 of the rooms to be done. Sometime in approximately December the customer called and wanted us to come out to add a staircase to the job. No day or date was finalized to come out and view and approximately a week later she called up to cancel the contract. We had a very detailed 30 page contract for which several accommodations were made and they were blocked in for a period of time which other jobs were not taken in their place. I requested that if they wanted to cancel the contract that it be put in writing because if I don't show up I would be in breach of the contract. They did eventually send a letter canceling the contract. There is no refund and there will be no refund as we were prepared to fulfill the contract.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe details that Keith at Amherst finishing has provided are blatantly incorrect with too many mistruths to even begin a detailed responseWe provided a deposit of over $1,as good faithWe cancelled when he failed to attend a scheduled meeting and return phone callsWe were also told by Keith that we would receive our deposit back if we weren't happy about the lack of reliabilityThis hasn't happenedWe warn everyone about thinking about doing any sort of business with Amherst Finishing. Regards,
*** & *** ***

Revdex.com spoke to Keith at the business and the following was relayed: I first met the customer in July or August and scheduled to begin the job in September. The customer called as the start date was approaching and said her general contractor was falling behind and asked that we push the date back 3...

weeks. I added the change to the contract and resent. She again contacted me again, stating the contractor was still behind and asked that we move the start date out til November. I agreed, made the changes and sent out. This happened once more with a request to begin in January after the new year. In between all of that, she had called to change the contract as they decided they did not want 3 of the rooms to be done. Sometime in approximately December the customer called and wanted us to come out to add a staircase to the job. No day or date was finalized to come out and view and approximately a week later she called up to cancel the contract. We had a very detailed 30 page contract for which several accommodations were made and they were blocked in for a period of time which other jobs were not taken in their place. I requested that if they wanted to cancel the contract that it be put in writing because if I don't show up I would be in breach of the contract. They did eventually send a letter canceling the contract. There is no refund and there will be no refund as we were prepared to fulfill the contract.