Amherst Lawn and Garden Equipment

I AM SORRY MR [redacted] HAS HAD AN ISSUE WITH HIS HAND HELD BLOWER IT WAS FOUND THAT THE RING ON THE PISTON HAD SIEZED TO THE PISTON THERE WAS NO SCARING IN THE CYLINDERTHE COMPRESSION ON THE UNIT WAS PSI IT SHOUD BE AT LEAST PSI TO RUN PROPERLY THE ONLY CAUSE FOR THIS ISSUE IS OIL/GAS MIX RATIO OR NOT USING OIL THAT WILL BURN OFF PROPERLY WHEN THE UNIT IS RUN [redacted] FORMULATES THEIR OIL TO RUN SPECIFIC WITH THEIR HANDHELD UNITS THEY PRODUCE AND IS SUGGESTED FOR BEST RESULTS TO USE THEIR OIL NO MANUFACTURE WILL COVER THIS TYPE OF ISSUE MR [redacted] DID PURCHASE EXTRA GAS/OIL MIX AT THE TIME OF PURCHASE TO EXTEND THE WARRATY FROM A YEAR TO A YEAR WARRANTY THIS WARRANTY IS OFFERED DIRECTLY FROM [redacted] AND WOULD BE PAID OUT BY [redacted] , NOT THE DEALER THE DEALERS RESPONSIBILITY IS ONLY TO REPAIR THE UNIT AND FILE THE CLAIM IT IS OUR PRACTICE TO EDUCATE OUR CUSTOMERS ON HOW TO PROPERLY MAINTAINE THEIR EQUIPMENT FOR SUPERIOR PREFORMACE AND LONGEVITY OF IT THIS INCLUDES USING PROPER TWO CYCLE OIL MR [redacted] DECLINED THE REPAIRING OF THE UNIT IT WAS ALSO OFFERED TO HIM OUR SERVICES IN HELPING HIM WITH HIS OWN REPAIR IF NEEDED UPON RECEIVING THIS COMPLAINT OUR SERVICE TECHINCHIAN CONTACTED [redacted] INFORMED THEM OF THE PROBLEM THE CUSTOMER HAD WITH THE BLOWER [redacted] OFFERED A GOODWILL WARRANTY ON THE PARTS ONLY IT WAS RESTATED FROM [redacted] ’S WARRANTY CUSTOMER SERVICE BASED ON WHAT WAS FOUND THAT THIS IS NOT A FAILURE ON WORKMANSHIP AND OR DEFECTS IN MATERIAL AND THAT THIS WOULD NOT BE COVERED BY THE ORIGINAL WARRANTY OR EXTENDED WARRANTY [redacted] WARRANTY EXCLUSIONS ATTACHED

I AM SORRY MR. [redacted] HAS HAD AN ISSUE WITH HIS HAND HELD BLOWER.  IT WAS FOUND THAT THE RING ON THE PISTON HAD SIEZED TO THE PISTON.  THERE WAS NO SCARING IN THE CYLINDER. THE COMPRESSION ON THE UNIT WAS 65 PSI.  IT SHOUD BE AT LEAST 120 PSI TO RUN PROPERLY.  THE ONLY CAUSE...

FOR THIS ISSUE IS OIL/GAS MIX RATIO OR NOT USING OIL THAT WILL BURN OFF PROPERLY WHEN THE UNIT IS RUN.  [redacted] FORMULATES THEIR OIL TO RUN SPECIFIC WITH THEIR HANDHELD UNITS THEY PRODUCE AND IS SUGGESTED FOR BEST RESULTS TO USE THEIR OIL.   NO MANUFACTURE WILL COVER THIS TYPE OF ISSUE.  MR. [redacted] DID PURCHASE EXTRA GAS/OIL MIX AT THE TIME OF PURCHASE TO EXTEND THE WARRATY FROM A 2 YEAR TO A 4 YEAR WARRANTY.  THIS WARRANTY IS OFFERED DIRECTLY FROM [redacted] AND WOULD BE PAID OUT BY [redacted], NOT THE DEALER.  THE DEALERS RESPONSIBILITY IS ONLY TO REPAIR THE UNIT AND FILE THE CLAIM.  IT IS OUR PRACTICE TO EDUCATE OUR CUSTOMERS ON HOW TO PROPERLY MAINTAINE THEIR EQUIPMENT FOR SUPERIOR PREFORMACE AND LONGEVITY OF IT.  THIS INCLUDES USING PROPER TWO CYCLE OIL.  MR. [redacted] DECLINED THE REPAIRING OF THE UNIT.  IT WAS ALSO OFFERED TO HIM OUR SERVICES IN HELPING HIM WITH HIS OWN REPAIR IF NEEDED.  UPON RECEIVING THIS COMPLAINT OUR SERVICE TECHINCHIAN CONTACTED [redacted] INFORMED THEM OF THE PROBLEM THE CUSTOMER HAD WITH THE BLOWER.  [redacted] OFFERED A GOODWILL WARRANTY ON THE PARTS ONLY.  IT WAS RESTATED FROM [redacted]’S WARRANTY CUSTOMER SERVICE BASED ON WHAT WAS FOUND THAT THIS IS NOT A FAILURE ON WORKMANSHIP AND OR DEFECTS IN MATERIAL AND THAT THIS WOULD NOT BE COVERED BY THE ORIGINAL WARRANTY OR EXTENDED WARRANTY.  [redacted] WARRANTY EXCLUSIONS ATTACHED.

I AM SORRY MR. [redacted] HAS HAD AN ISSUE WITH HIS HAND HELD BLOWER.  IT WAS FOUND THAT THE RING ON THE PISTON HAD SIEZED TO THE PISTON.  THERE...

WAS NO SCARING IN THE CYLINDER. THE COMPRESSION ON THE UNIT WAS 65 PSI.  IT SHOUD BE AT LEAST 120 PSI TO RUN PROPERLY.  THE ONLY CAUSE FOR THIS ISSUE IS OIL/GAS MIX RATIO OR NOT USING OIL THAT WILL BURN OFF PROPERLY WHEN THE UNIT IS RUN.  [redacted] FORMULATES THEIR OIL TO RUN SPECIFIC WITH THEIR HANDHELD UNITS THEY PRODUCE AND IS SUGGESTED FOR BEST RESULTS TO USE THEIR OIL.   NO MANUFACTURE WILL COVER THIS TYPE OF ISSUE.  MR. [redacted] DID PURCHASE EXTRA GAS/OIL MIX AT THE TIME OF PURCHASE TO EXTEND THE WARRATY FROM A 2 YEAR TO A 4 YEAR WARRANTY.  THIS WARRANTY IS OFFERED DIRECTLY FROM [redacted] AND WOULD BE PAID OUT BY [redacted], NOT THE DEALER.  THE DEALERS RESPONSIBILITY IS ONLY TO REPAIR THE UNIT AND FILE THE CLAIM.  IT IS OUR PRACTICE TO EDUCATE OUR CUSTOMERS ON HOW TO PROPERLY MAINTAINE THEIR EQUIPMENT FOR SUPERIOR PREFORMACE AND LONGEVITY OF IT.  THIS INCLUDES USING PROPER TWO CYCLE OIL.  MR. [redacted] DECLINED THE REPAIRING OF THE UNIT.  IT WAS ALSO OFFERED TO HIM OUR SERVICES IN HELPING HIM WITH HIS OWN REPAIR IF NEEDED.  UPON RECEIVING THIS COMPLAINT OUR SERVICE TECHINCHIAN CONTACTED [redacted] INFORMED THEM OF THE PROBLEM THE CUSTOMER HAD WITH THE BLOWER.  [redacted] OFFERED A GOODWILL WARRANTY ON THE PARTS ONLY.  IT WAS RESTATED FROM [redacted]’S WARRANTY CUSTOMER SERVICE BASED ON WHAT WAS FOUND THAT THIS IS NOT A FAILURE ON WORKMANSHIP AND OR DEFECTS IN MATERIAL AND THAT THIS WOULD NOT BE COVERED BY THE ORIGINAL WARRANTY OR EXTENDED WARRANTY.  [redacted] WARRANTY EXCLUSIONS ATTACHED.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: I bought [redacted] Leaf Blower (Model [redacted]) from Amherst Lawn and Garden on Oct 18 2013. I also bought 3 cans of 50:1 Premix fuel oil and got an extra 2 year warranty. That gave me a total of 4 years warranty. On Thursday April 4 2016 I took the blower to Amherst Lawn and Garden because it wouldn't start. On Saturdy April 9, 2016 I received a call telling me from them that the Piston had seized or locked up. The person told me that this was attributed to not using the [redacted] oil in the fuel mix. I went into the business on Monday April 11, 2016 and was told that I had received instructions when I bought the blower that I was to use the [redacted] Oil mix. I don't recall that I was told that. Assuming that I was I'm sure it wasn't said in a way that if I didn't use it the extended warranty would be null and void. The statement in the fuel handling section says "For great results and performance use [redacted] two-stroke oil which is specially formulated for our two-stroke engine." And nowhere in the warranty does it say that the warranty is null and void if you don't use it. As an added note I have used this same fuel mix in two 2-cycle products that I own. One is a [redacted] Chain saw and the other is a [redacted] string trimmer and they both are running okay. I did call the [redacted] toll free number and they said they would not cover the cost of repairs because the extended warranty falls on the dealer.Desired Settlement: To get the blower repaired or replaced.

Business

Response:

I AM SORRY MR. [redacted] HAS HAD AN ISSUE WITH HIS HAND HELD BLOWER. IT WAS FOUND THAT THE RING ON THE PISTON HAD SIEZED TO THE PISTON. THERE WAS NO SCARING IN THE CYLINDER. THE COMPRESSION ON THE UNIT WAS 65 PSI. IT SHOUD BE AT LEAST 120 PSI TO RUN PROPERLY. THE ONLY CAUSE FOR THIS ISSUE IS OIL/GAS MIX RATIO OR NOT USING OIL THAT WILL BURN OFF PROPERLY WHEN THE UNIT IS RUN. [redacted] FORMULATES THEIR OIL TO RUN SPECIFIC WITH THEIR HANDHELD UNITS THEY PRODUCE AND IS SUGGESTED FOR BEST RESULTS TO USE THEIR OIL. NO MANUFACTURE WILL COVER THIS TYPE OF ISSUE. MR. [redacted] DID PURCHASE EXTRA GAS/OIL MIX AT THE TIME OF PURCHASE TO EXTEND THE WARRATY FROM A 2 YEAR TO A 4 YEAR WARRANTY. THIS WARRANTY IS OFFERED DIRECTLY FROM [redacted] AND WOULD BE PAID OUT BY [redacted], NOT THE DEALER. THE DEALERS RESPONSIBILITY IS ONLY TO REPAIR THE UNIT AND FILE THE CLAIM. IT IS OUR PRACTICE TO EDUCATE OUR CUSTOMERS ON HOW TO PROPERLY MAINTAINE THEIR EQUIPMENT FOR SUPERIOR PREFORMACE AND LONGEVITY OF IT. THIS INCLUDES USING PROPER TWO CYCLE OIL. MR. [redacted] DECLINED THE REPAIRING OF THE UNIT. IT WAS ALSO OFFERED TO HIM OUR SERVICES IN HELPING HIM WITH HIS OWN REPAIR IF NEEDED. UPON RECEIVING THIS COMPLAINT OUR SERVICE TECHINCHIAN CONTACTED [redacted] INFORMED THEM OF THE PROBLEM THE CUSTOMER HAD WITH THE BLOWER. [redacted] OFFERED A GOODWILL WARRANTY ON THE PARTS ONLY. IT WAS RESTATED FROM [redacted]’S WARRANTY CUSTOMER SERVICE BASED ON WHAT WAS FOUND THAT THIS IS NOT A FAILURE ON WORKMANSHIP AND OR DEFECTS IN MATERIAL AND THAT THIS WOULD NOT BE COVERED BY THE ORIGINAL WARRANTY OR EXTENDED WARRANTY. [redacted] WARRANTY EXCLUSIONS ATTACHED.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,