Amherst Pizza and Ale House

Dear [redacted] : Please see attached email received from PA Department of Revenue, Board of Appeals dated November 16, this correspondence illustrates the fact that this case was filed promptly on November 1, and has since been assigned to an appeals officer, namely Jeffrey Ananea It is my past experience in dealing with similar matters that this process can in fact take well up to months (as noted in the body of attached email from the PA Department of Revenue) That being said, it is in the Spirit of the Christmas Season that I would like to make a "good will" gesture to Ms*** Because of the timely resolution in this matter, I am offering to cut a check for the $and present it to her at my office in Stroudsburg until December (as I will be out of town for the upcoming holidays) as an apology and to make amends on any and all ill feelings towards myself and by business I make it a habit to ensure that any and all of my customers have a positive experience at my dealership and always stand by my wordI do hope Ms [redacted] will take me up onthis opportunity for a fair and just resolution to this matter

From: [redacted] < [redacted] >Date: Sun, Jan 1, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Thank You , Teds paid me for the money owed having trouble logging in Thank you again for your help

From: [redacted] <[redacted]>Date: Sun, Jan 1, 2017 at 11:18 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Thank You , Teds paid me for the money owed having trouble logging in Thank you again for your help.

In over ten years in business, we know that our lunch hour on
Friday's is our busiest time of the week. On occasion we make mistakes
and always work to minimize any human errors. I am sorry that you felt your order was not served to you in a timely manor, and your refills overlooked. Depending
...

on the items ordered, proper cooking & prep times will differ. Ie-
salads and cold subs take minutes & meats/pizza/fried food could take
up to 20 minutes. We regret that you were given the wrong take-out containers, but are glad to hear that once
you alerted a server this was resolved. After research and interviewing staff that day, we conclude that you and your friend never came in contact with a manager. We apologize if the person who came back in to complain felt like he was "dismissed". As previously stated, we do
not teach, nor condone actions that make customers feel that way. We
are willing to give you a gift card in the amount of your total bill on
that visit so you may let us try to succeed  in  impressing you this
time. John Bona III Owner

Dear all, Kindly see attached (PDF) source document & know that this matter has been dealt with & cleared by both client & business.Any questions, do not hesitate to reach out to me directly.Richard K.admin as't/Hr to J&J FIXLtel: ###-###-####e-mail: [redacted]@tedsused.com

Rufund was given days ago. Father and daughter seemed to be very understanding. Its our belief was submitted maybe by mother.

Dear [redacted]: Please see attached email received from PA Department of Revenue, Board of Appeals dated November 16, 2016.  this correspondence illustrates the fact that this case was filed promptly on November 1, 2016 and has since been assigned to an appeals officer, namely Jeffrey Ananea.  It is my past experience in dealing with similar matters that this process can in fact take well up to 6 months (as noted in the body of attached email from the PA Department of Revenue).  That being said, it is in the Spirit of the Christmas Season that I would like to make a "good will" gesture to Ms. [redacted].  Because of the timely resolution in this matter, I am offering to cut a check for the $479.70 and present it to her at my office in Stroudsburg until December 26 (as I will be out of town for the upcoming holidays) as an apology and to make amends on any and all ill feelings towards myself and by business.  I make it a habit to ensure that any and all of my customers have a positive experience at my dealership and always stand by my word. I do hope Ms. [redacted] will take me up onthis opportunity for a fair and just resolution to this matter.

Our prior client ([redacted]) under contract #17208 terminated account on 10/10/2016 further, Ms. [redacted] received a refund of $1,000.00.  On 10/25/2016 our internal Dealer Management system reported contract as deleted.   See attached that should be accurate as of Novembers' credit...

bureau.Any additional questions or comments please feel free to reach out directly to me. Best Regards, Richard M[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you very much for hearing me out.
Regards,
[redacted]