Amherst Roofing

The customer purchased a $roof tune up package through [redacted] ***When one of our project managers inspected the roof, he found hail damageMr[Member Name Removed] decided to file an insurance claim for hail damageMy project manager met with the insurance adjuster and subsequently a full roof replacement was approved by Mr[Member Name Removed]'s insurance companyUnfortunately, Mr[Member Name Removed] wanted my company to cover his deductibleBoth my project manager and myself explained that "eating" his deductible is insurance fraud and we would not do thatJust as your doctor or your collision center does not cover your deductible, we don't eitherInsurance companies require contractors to provide invoice of repairs completed as well as documentation that the deductible has been paidSince we will not cover his deductible, Mr[Member Name Removed] has requested a refund of his $ [redacted] purchaseI have explained to him that Perkins Preferred does not receive any of the $If he wants a refund, he needs to contact [redacted] directlyMr[Member Name Removed] told me that [redacted] has refused to refund the $because he is not an [redacted] memberNow, Mr[Member Name Removed] is requesting that I come back out to his house and install a solar vent for what Mr[Member Name Removed] calls restitution