Dear [redacted] , In response to the complaint filed by Mr [redacted] , please accept this response First, our company, AMI-Advanced Management, LLC has had no interaction with Mr [redacted] except as the agent of [redacted] *** AMI takes all instruction from and acts only under authorization from the AssociationTherefore, none of the acts Mr [redacted] alleges were done by AMI However, to bring clarity to the situation, below is a summary of facts: Mr [redacted] purchased his home at [redacted] in approximately January 5, The home is located within the [redacted] Master community and is subject to the recorded Master Declaration of Covenants, Conditions and Restrictions for Daybreak which requires that all owners obtain approval of the Design Review Committee before installing or changing landscaping On August 17, the Association contacted Mr [redacted] because its records did not contain a request or approval of his landscaping On August 23, Mr [redacted] responded via email that he did not keep copies of what he had originally submitted and didn’t have any approval documentation either On November 9, 2016, after searching for any submission made by Mr [redacted] , the Association advised him that they had no record of a submission and requested that he submit a new design review request with photos of the existing landscaping On December 28, after receiving no response from Mr [redacted] , the Association sent a follow up letter was sent to him again requesting that he submit a new design review request with photos of the existing landscaping On February 22, after continuing to receive no response from Mr [redacted] , the Association sent a letter to him advising him that a fine could be imposed if he did not address the issuesThis fine is allowed pursuant to the Association’s policies On March 6, 2017, Mr [redacted] submitted the requested design review form as well as photos as requestedThese have been sent to the Design Review Committee for approvalThe Committee that consists of Board Members of the [redacted] Master HOA (NOT AMI – Advanced Management) will review to decide if the plan complies with their standardsThey have days to review the fully submitted plans At this time no fines have been imposed against Mr [redacted] ’s account, he was only advised that they would be if he did not comply with his HOAs guidelines We are happy to work with all the homeowners but we do request that this complaint not only be removed but at the very least placed against the accurate entity of [redacted] Master Homeowners Association We are happy to submit all the written documents for your review if requested Thank you, [redacted] AMI - Advanced Management, LLC
Dear [redacted] , In response to the complaint filed by Mr [redacted] , please accept this response First, our company, AMI-Advanced Management, LLC has had no interaction with Mr [redacted] except as the agent of [redacted] *** AMI takes all instruction from and acts only under authorization from the AssociationTherefore, none of the acts Mr [redacted] alleges were done by AMI However, to bring clarity to the situation, below is a summary of facts: Mr [redacted] purchased his home at [redacted] in approximately January 5, The home is located within the [redacted] Master community and is subject to the recorded Master Declaration of Covenants, Conditions and Restrictions for Daybreak which requires that all owners obtain approval of the Design Review Committee before installing or changing landscaping On August 17, the Association contacted Mr [redacted] because its records did not contain a request or approval of his landscaping On August 23, Mr [redacted] responded via email that he did not keep copies of what he had originally submitted and didn’t have any approval documentation either On November 9, 2016, after searching for any submission made by Mr [redacted] , the Association advised him that they had no record of a submission and requested that he submit a new design review request with photos of the existing landscaping On December 28, after receiving no response from Mr [redacted] , the Association sent a follow up letter was sent to him again requesting that he submit a new design review request with photos of the existing landscaping On February 22, after continuing to receive no response from Mr [redacted] , the Association sent a letter to him advising him that a fine could be imposed if he did not address the issuesThis fine is allowed pursuant to the Association’s policies On March 6, 2017, Mr [redacted] submitted the requested design review form as well as photos as requestedThese have been sent to the Design Review Committee for approvalThe Committee that consists of Board Members of the [redacted] Master HOA (NOT AMI – Advanced Management) will review to decide if the plan complies with their standardsThey have days to review the fully submitted plans At this time no fines have been imposed against Mr [redacted] ’s account, he was only advised that they would be if he did not comply with his HOAs guidelines We are happy to work with all the homeowners but we do request that this complaint not only be removed but at the very least placed against the accurate entity of [redacted] Master Homeowners Association We are happy to submit all the written documents for your review if requested Thank you, [redacted] AMI - Advanced Management, LLC