Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI really want nothing to do with themIs it possible for them to mail me whatever it is? Whether it be a check for the damage cover or the cover itself Regards, [redacted] ***
I spoke with our Service Manager concerning this complaintThe seals are considered a wearable item and would not be covered under any warranty The service advisor was trying to locate Ms [redacted] ' original paperwork from since she had misplaced her copies She also has updated the customer information for her remaining manufacturer powertrain warranty with Kia We apologize for the confusion, miscommunication, and poor customer service We would like to reimburse Ms [redacted] for her back seat coverPlease contact [redacted] ***, our service manager, at your convenience
On 6/29/and 78,miles [redacted] brought her Rio to us with a check engine flashing light and complaints of it running roughOur service department replaced the aftermarket coils #and #and all spark plugs with Kia manufacturer partsThis cleared the codes and the check engine was no longer on [redacted] was told that there was converter damage from the condition the car had been running in (prior to service)and from after market coils not performing properlyThe manufacturer warranty on the converter was denied due to aftermarket parts installed on the vehicle.On 8/1/and 78,miles Chris Curry, after much back and forth with Kia, was able to get warranty approval per our DPSM for KiaThe vehicle left with no codes and running properly.On 10/19/and 82,miles (per customer) [redacted] called our service manager and said she had taken the Rio to an independent shop where she was told the manufacturer's coil was bad and spark plugs installed incorrectly and that she would need a rear converterThe Kia parts installed have a month/ 12,mile warranty and would of been replaced free of charge (if they were defective and she had returned to any Kia service department)There is only one way to install spark plugs so they could not have been installed improperly and the vehicle would of left our service department running properly.Out of goodwill Chris Curry agreed to reimburse [redacted] for the cost of the rear converter, although the car left our dealership both times running properly She agreed to this and was given a check for the converter and emailed the labor amount of $to Chris for reimbursement
We were also contacted by [redacted] on the day of this complaint via email [redacted] should of followed up with the customer to verify she received her cancellation and is currently working with her and the warranty company to resolve the matter We apologize for the inconvenience and lack of communication to the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI really want nothing to do with themIs it possible for them to mail me whatever it is? Whether it be a check for the damage cover or the cover itself Regards, [redacted] ***
I spoke with our Service Manager concerning this complaintThe seals are considered a wearable item and would not be covered under any warranty The service advisor was trying to locate Ms [redacted] ' original paperwork from since she had misplaced her copies She also has updated the customer information for her remaining manufacturer powertrain warranty with Kia We apologize for the confusion, miscommunication, and poor customer service We would like to reimburse Ms [redacted] for her back seat coverPlease contact [redacted] ***, our service manager, at your convenience
On 6/29/and 78,miles [redacted] brought her Rio to us with a check engine flashing light and complaints of it running roughOur service department replaced the aftermarket coils #and #and all spark plugs with Kia manufacturer partsThis cleared the codes and the check engine was no longer on [redacted] was told that there was converter damage from the condition the car had been running in (prior to service)and from after market coils not performing properlyThe manufacturer warranty on the converter was denied due to aftermarket parts installed on the vehicle.On 8/1/and 78,miles Chris Curry, after much back and forth with Kia, was able to get warranty approval per our DPSM for KiaThe vehicle left with no codes and running properly.On 10/19/and 82,miles (per customer) [redacted] called our service manager and said she had taken the Rio to an independent shop where she was told the manufacturer's coil was bad and spark plugs installed incorrectly and that she would need a rear converterThe Kia parts installed have a month/ 12,mile warranty and would of been replaced free of charge (if they were defective and she had returned to any Kia service department)There is only one way to install spark plugs so they could not have been installed improperly and the vehicle would of left our service department running properly.Out of goodwill Chris Curry agreed to reimburse [redacted] for the cost of the rear converter, although the car left our dealership both times running properly She agreed to this and was given a check for the converter and emailed the labor amount of $to Chris for reimbursement
We were also contacted by [redacted] on the day of this complaint via email [redacted] should of followed up with the customer to verify she received her cancellation and is currently working with her and the warranty company to resolve the matter We apologize for the inconvenience and lack of communication to the customer